Did I do well?!?!

andybird123 said:
No one is saying that ocuk are crap, just that b grade monitors are a high risk (as chances are they were already returned for a reason that monitor makers themselves dont really consider a fault, like bleed or a few dead pixels)

And ocuk only give 90 days warranty after which they will be very resistant to giving support as stated by Gibbo in another thread in this section, and that hazro support is also an issue with ocuk now refusing to stock their monitors

UK law says you have 6 years to make a claim and that in the first 6 months it is up to the retailer to prove it is not a manufacturing fault, however Gibbo has said ocuk will refuse an rma after 90 days on b grade

Its not a risk i persoanlly would want to take
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We doubled checked with trading standards and our lawyer, well I made our guys double check as what you mentioned gave me concern.

But we are indeed correct, the law is if an item is clearance/b-grade it should be:
1. Clearly marked as such in the product title so "B-Grade" or "Clearance"
2. Showing a reduced price compared to regular price of good reduction as this is for the reduced warranty period due to being not new.

So if B-grade items were only 5-10% cheaper than new and not marked as such then they would have full warranty.

But as we sell our B-grade typically at huge reductions we are as such covered and we even had a case a few months ago where a customer tried to return a product to use well out of the B-grade 90 day period, was like 18 months later and he took us to court, we won. So when buying clearance/b-grade from anywhere if the reseller is clearly stating it as such and there is a big reduction, by ordering you are agreeing to their terms and they are legally entitled to only offer the warranty they advertise.
 
andybird123 said:
Did he provide an independent report showing the fault was a manufacturing one?
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No idea on the case details but the warranty on b-grade/clearance is legal and both trading standards and our own lawyers both confirmed as such.

So buying b-grade and thinking your fully covered for 2yrs or however longer by the etailor is certainly not the case, if they advertise 90 day warranty and make it very clear as such by clearly marking the product and offering at a reduced price they are covered and only have to cover the product for the warranty period they state. By purchasing your entering an agreement as such.

Of course if they don't make it clear or there is hardly any discount then they would ideally have to honour warranty.

But as OcUK clearly advertises b-grade stating reduced warranty with a big price reduction we are fully covered and not breaking any law, certainly not according to trading standards or our lawyers. :)
 
Gibbo said:
...we even had a case a few months ago where a customer tried to return a product to use well out of the B-grade 90 day period, was like 18 months later and he took us to court, we won.
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Sounds like he got some TERRIBLE legal advice. Amazed it got to the court stage... who the hell let him take it that far?! He must have been a stubborn one!
 
Hey Gibbo. Next time you sell some one a monitor it may be a good idea to check it has a stand with it.

Have contacted CS.
 
andybird123 said:
It does say in the description that some accessories may be missing :D
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Yeah but without a stand it's not functional.

I must say I'm not very happy right now. First of all I sent two tickets and two hours later nothing so I phoned. I was told they had to ask in the sales and shipping department and some one would call me back in five minutes when they had found out if they have the stand.

No call back.

So then I realised I Had an old Dell with a VESA stand on it that would work. Set the monitor up, big greenish yellow line going all the way from top to bottom.



I tell you what I'm pretty pleased I paid with Paypal, because customer service thus far has been non existent. Sending me a monitor without a stand is bad enough but sending one that has a line going all the way down shows it was not tested properly.
 
Minstadave said:
You were warned, you didn't want to hear it.
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Thanks for yet another terribly not useful post.

You will notice the thread is titled "did I do well". If you can't work that out it means I'd already ordered the monitor.

As such Captain Hindsight isn't very useful.
 
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Gibbo said:
No idea on the case details but the warranty on b-grade/clearance is legal and both trading standards and our own lawyers both confirmed as such.

So buying b-grade and thinking your fully covered for 2yrs or however longer by the etailor is certainly not the case, if they advertise 90 day warranty and make it very clear as such by clearly marking the product and offering at a reduced price they are covered and only have to cover the product for the warranty period they state. By purchasing your entering an agreement as such.

Of course if they don't make it clear or there is hardly any discount then they would ideally have to honour warranty.

But as OcUK clearly advertises b-grade stating reduced warranty with a big price reduction we are fully covered and not breaking any law, certainly not according to trading standards or our lawyers. :)
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I sent this off to trading standards, this was their response;

We understand from your email that you are seeking clarification on your statutory rights in regards to buying an item listed as a grade B with a discount from its normal price.

Your rights and obligations:

As you are aware, guarantees and warranties may be given in addition to a consumer’s legal rights, and give an alternative means of resolving a fault.

As such, your rights under a guarantee or warranty would be determined by the terms & conditions published in it. These terms and conditions will often outline how long the guarantee or warranty will provide cover; who will provide this cover; what is covered and what forms of redress will be offered when a fault develops. Therefore you would have to read through those terms and conditions to see exactly what it entitles you to and who would be responsible for providing that form of redress.

Your statutory rights would come under the Sale of Goods Act 1979 (As Amended) which states all goods supplied by a trader to a consumer must be of a ‘satisfactory quality’ – the goods should be free from faults, last a reasonable time, be fit for the purpose they were made for, and should not be unsafe. If the goods do not meet these requirements, then you may have a short time in which to return the goods to the trader and ask for a refund. After this your rights will be to claim a repair or a like-for-like replacement; or if neither of these are possible, an appropriate level of refund (this may take into account usage).

If you wish to pursue a refund, the trader may ask you to prove the faults are due to the manufacture of the goods, rather than fair wear & tear, misuse, accidental damage or neglect.

Alternatively, if you will allow the trader a chance to repair or replace before considering a refund then this ‘burden of proof’ works the other way - any faults which occur within the first 6 months are assumed to have been present at the time of sale, and have only just become apparent. If the trader believes otherwise (for instance, if they believe you have caused the fault through misuse) they have the right to test the product to prove their case. If they cannot prove their case, you may seek a suitable form of redress as detailed above.

After 6 months has passed, it would be up to the consumer to prove any fault with the goods is due to a manufacturing defect.


A trader’s terms and conditions cannot override a consumer’s statutory rights.

Criminal Offence:

The trader may be deemed to be in breach of the law if they are not honouring a consumer’s statutory rights.

So again, they are saying yes it is perfectly legal to offer a 90 day warranty because warranties are always in addition to, not instead of, your statutory rights. And as long as you can prove the fault has occured due to manufacturing (e.g. it just suddenly stops working for no reason) you can make a claim for a repair or replacement.
Luckily I always pay by credit card, and I've not yet had a case where I've wanted a refund and the credit card company have declined, you just have to send off whatever proof they ask for.
 
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ALXAndy said:
Thanks for yet another terribly not useful post.

You will notice the thread is titled "did I do well". If you can't work that out it means I'd already ordered the monitor.

As such Captain Hindsight isn't very useful.
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I think your attitude in this thread has been not very useful. You wouldnt have needed hindsight if you had asked about the monitor before you bought it. If you had the responses would have been exactly the same and we would have saved you time, money and frustration.

Its definitely the horse has bolted after you shut the gate and the question should have been "Am I about to do well ?" to which you would have got a resounding no.

If you ask for opinion dont be upset if its not what you want to hear we were all just trying to be helpful.
As the posts went on and on you could just hear the "We told you so" count going up and up.
We learn from our mistakes and grow so this should be a valuable one to heed next time.
I do hope you get this sorted out okay. There is no malice intended
 
But I didn't ask, did I?

So all I've had are posts that are not useful and now gloating that I was wrong.

It doesn't matter any way. The monitor has arrived faulty so a courier can be sent to collect it and I'll get a refund. No biggy :)

Maybe then I'll post asking about what monitor I should get.
 
putting "did I do well" as the thread title, and then asking for opinions on bgrade/hazro, all you said in the OP was "Well I was poking around looking at monitors and found this"

you didn't actually say you'd already bought it, so I, amongst others, assumed you were asking for advice on whether to buy, which based on the rest of this thread and threads like this one, is a resounding no

you then got uppity with people telling you the answer to the question that you'd seemingly asked

end result is exactly why everyone here was saying to stay away from a hazro bgrade, you didn't need any other help, because, well, hazro... bgrade...
 
Oh dear another Hazro horror story i had no idea you actually gone ahead and bought it but oh well we live and learn:)

So you got any idea what you want next ? how much do you have to spend £400?
 
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