Difficult landlady

Soldato
Joined
21 Apr 2003
Posts
4,328
Sigh.

I'm stuck between a rock and a hard place - rocking the boat or letting sleeping dogs lie.

A bit of background - our landlady is really difficult to contact - she screens all calls to her home phone, yet doesn't allow us or the letting agency any other form of contact. I've ceased contacting her directly and have decided to make any contact via the agency so that they can keep a record of everything.

But they are reduced to leaving voicemail messages or sending letters. This means that the landlady gets back to us in her own free time.

This would be fine if we weren't in the middle of discussion our tenancy renewal, our roof wasn't leaking, and she hadn't just left the agency a message saying she wants to increase our rent due to her personal circumstances.

Our roof has been sporadically leaky for months. Our bathtub's side panel (while not structurally important) is cracked to the point of falling down, toes get stubbed, it's a nuisance. The roof being leaky means that any contents insurance policies are voided. Both of these things are the duty of the landlord to keep in good repair, by the Landlord and Tenant act 1985.

The roof repairs have been delayed as her insurers say it isn't storm damage, so they won't pay for repairs. Fair enough - it just appears to be a shoddy roof with bad lining, and water that gets between the roof tiles just comes down into the ceiling leaving brown patches and the odd drip. Last I heard, she was appealing the insurer's decision. That was at least a month - maybe two - ago. It's likely to be a big job and I can see why she's delaying, but she has a responsibility.

Basically, we should be sending a big angry letter saying we refuse to renew until the odd jobs are carried out, and work has begun (or at least been booked to begin at some date in the near future) on the roof. She is in breach of contract, and we have rights.

HOWEVER she could just choose not to renew us. It's not like she'd be chucking us out - we are indeed coming to the end of a 12-month tenancy. This is legal, I think, so we could argue our way out of our home if we're not careful. We don't want to move, not just yet, we've just got settled.

Someday soon (when she deems to ring in) we'll find out what amount she wants to raise our rent by. Thing is, esp with current rent declines, we're paying a little over market rate for that kind of place in our area already. To make any difference to her 'personal circumstances' she'd need to hike it up a fair bit I guess, which would put it rather out of line. The letting agency say they'll advise her on what market rate is and not let her go past it, but we'll see if they actually grow the balls to do so.

I'm SO angry. Because of her laziness, I am close to talking my way out of my home. We're only likely to live there together (myself and my house mate) for another year or less before going our separate ways, so moving to yet another home is just added stress and complication.

It all depends on the amount she comes back with.

Her fannying about is decreasing the amount of time we have should we suddenly find ourselves out on our ear (12 months ends 18th March).

Finding myself ever inclined to take up another 6-month tenancy whatever the rent, and then be OUTTA THERE in September.

She's on the wrong, and we have more rights, but... nnnghh.
 
Find a new place, put the move down to experience, its never as hard as people make out to move, especially with flats, transit hire + day off = moved.

KaHn

/edit: Also with hold rent untill the roof is fixed.
 
move somewhere where the landlord knows about customer service. end of the day... 'you are paying' and for what? broken promises? shoddy dwelling?
 
If she is in breach of contract, I.e., it stipulates that the property should be maintained for your enjoyment (and most do) then you're correct not to pay.

She can't legally touch you until you're 2 months in arrears....by that time, she'll be hurting. Should it go to court, she'll loose.

I'd be pointing out the slight decline in rent prices over the past month, risk of an empty period between tenants and the legal\advertising\agency costs associated with finding a new tenant. I wouldn't accept any rent hike.

If she isn't forthcoming, move.

On another note, has she provided proof that your deposit is secured against a government-backed scheme? I'd guess she's trying to cut corners, and it may not be. If it all turns sour, you could have her fined if so.
 
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I have moved once a year since 2002, I'm quite aware how annoying it is. Especially as I will have to do all the admin/bills/transfer rubbish, then it'll take another few weeks to remember who I need to send amended addresses to, we'll probably have to take 12-mo contracts with internet etc providers, on and on... I don't want to do it now and then again within another year, no.
 
I have moved once a year since 2002, I'm quite aware how annoying it is. Especially as I will have to do all the admin/bills/transfer rubbish, then it'll take another few weeks to remember who I need to send amended addresses to, we'll probably have to take 12-mo contracts with internet etc providers, on and on... I don't want to do it now and then again within another year, no.

yeah but you have to admit its quite good. it stops you hoarding crap. ;)
 
Suck up the stubborness of moving, that is not the issue here, it is that your landlady is in breach of contract and as such you should with hold rent, take photos of the damage etc, start to look at new places and keep the agency informed and if they try to keep your deposit take them to court.

This is the problem, I bet this is one of those people who tried to jump on the buy to let buisness and is feeling the pinch, now she can go screw her self for hiking up the house prices in the first place.

Let her burn :D

KaHn
 
Point being if we move to a new place, it'd be for a 6 month minimum tenancy. It's almost worth putting up with the bad for 6 months (which isn't really a long time).

I want to royally screw her over but equally I don't want to upheave myself in order to do so. Why should I suffer when she's the one being the bint? Moving costs time and money.
 
Finding myself ever inclined to take up another 6-month tenancy whatever the rent, and then be OUTTA THERE in September.

If you can do it, do it. She is stalling and increasing because it's the same for most people at the moment. Reccession, crunch, yadda yadda yadda and she thinks she can squeeze a few quid here and there without having to spend it.

This will, inevitably, go on until the cows come home. It's what all carp landlords do. Stalling for time, false promises and no action taken.

I sympathise with the situation of moving every year, I had to do it only 2/3 times at Uni and moving your life in and out of houses is a pain in the backside, not to mention time and effort wasted if the situation is avoidable.

So yeah, my advice is do the short term thing and then Do One and find somewhere better.
 
Well whats better, screwing over your landlady or putting up with something which you are complaining about to a bunch of internet geeks?

I would up and leave now as she is in breach of contract, with hold rent, contact the agency and get your deposit off them.

Let her screen the calls then when she does get around to it you will be long and gone.

KaHn
 
It is up to the "letting agency" to sort this mess out, you shouldnt have to approach the "landlord" at all unless it is an out of hour emergency.
The letting agency should be working with her to get matters sorted, not you.
They also have to let you know if the tenancy agreement will be renewed in a certain time before the agreement ends; just as you do if you want to terminate the tenancy.
Seems to me that the Letting company are not getting it right and are maybe trying to blag you.
I have dealt with letting companies who have messed up big time with regards to my tennants.
I therefore do not use them anymore and deal directly with tennant.
Be more assertive with the Letting agency and demand answers, they after all will be getting paid to look after the landlords business.
good luck
 
Sorry Sara, I'm on your side, I was referring to Kahn's comment.

Capitalising on the market is one thing, taking the **** and breach of contracts is another.

I hope she falls flat on her face, I read a storey of someone who put loads into buy to lets on the back of loans/CC's just be for the house crash, I giggled a little and smiled after she lost everything :D

KaHn
 
Well whats better, screwing over your landlady or putting up with something which you are complaining about to a bunch of internet geeks?

I would up and leave now as she is in breach of contract, with hold rent, contact the agency and get your deposit off them.

Let her screen the calls then when she does get around to it you will be long and gone.

KaHn

the letting agency will not give them their deposit back if they withold etc.
Just approach with problem head on and be assertive.
People are all to often giving advice about witholding rent etc, but they are not in your situation, do not make it worse.
 
Agreed, that's why I suggested ways of approaching the problem. I'm a landlord btw.

Doesn't mean I'd laugh at anyones misfortune though. Decent landlords do actually do some good.
 
Agreed, that's why I suggested ways of approaching the problem. I'm a landlord btw.

Doesn't mean I'd laugh at anyones misfortune though. Decent landlords do actually do some good.

I know which is why I deal with land lords directly if possible, agencies are there to make themselves money, if it is the landlady who is the problem here (and it seems like it is from the OP) then withholding rent will be all which gets across.

KaHn
 
Agreed, that's why I suggested ways of approaching the problem. I'm a landlord btw.

Doesn't mean I'd laugh at anyones misfortune though. Decent landlords do actually do some good.

yes, decent landlords do look after there tennants, likewise the tennants then tend to look after the property and pay the rent.
I have excellent relationships with all mine.
 
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