Domain account keeps locking itself out.....and unlocking....

R.O.S.S.I · 14 Jun 2013 at 11:30

I have asked her if she has tied her email to her phone and she assures me she hasn't.

It could be Exchange/Outlook, however I've already rebuilt her Exzchange profile once to check.

I literally notice it happening within about 10 mins of her being logged in so it could be related to Outlook. I'm going to go take a look in a sec but it must be some software/service on that specific machine as she has been over at our other office this morning and logged on through terminal services and isn't having a problem!

Meekal · 14 Jun 2013 at 11:40

R.O.S.S.I said:
I have asked her if she has tied her email to her phone and she assures me she hasn't.

It could be Exchange/Outlook, however I've already rebuilt her Exzchange profile once to check.

I literally notice it happening within about 10 mins of her being logged in so it could be related to Outlook. I'm going to go take a look in a sec but it must be some software/service on that specific machine as she has been over at our other office this morning and logged on through terminal services and isn't having a problem!

you could also try logging in to her machine with another user account to see if this gets locked out? Let me know how you get on.

Hellsmk2 · 15 Jun 2013 at 09:13

R.O.S.S.I said:
We are only a small organisation with about 40 users. Historically we've only had 1 DC in the server farm but it's been on my list of things to do for a while but it's not a priority at the moment.

I'm trying to iron out some other issues before I deploy a second DC.

A dc will take an hour to build, including installing the OS. You should move it up your list of priorities!

As for the account lockouts- what's the frequency of the lockout?

a1ex2001 · 17 Jun 2013 at 12:00

New user profile then if that doesn't work rebuild the PC, issues like this are simply not time efficient to fix you have already wasted more time than a rebuild would take.

Meekal · 17 Jun 2013 at 15:28

a1ex2001 said:
New user profile then if that doesn't work rebuild the PC, issues like this are simply not time efficient to fix you have already wasted more time than a rebuild would take.

true, but you would still like to get to the bottom of it to prevent it in the future.

R.O.S.S.I · 17 Jun 2013 at 18:00

a1ex2001 said:
New user profile then if that doesn't work rebuild the PC, issues like this are simply not time efficient to fix you have already wasted more time than a rebuild would take.

True, going to give her a new user profile tomorrow and if it carries on machine is getting wiped!

techmob · 25 Jun 2013 at 22:23

Sorry, not read all of this so if it has been answered all ready, oh well.

Make sure the user is not using a mobile with owa or some exchange access and it has an old password trying to connect thus causing it to lock itself.

LizardKing · 25 Jun 2013 at 23:32

Does your proxy have ntlm authentication?

Browser's have a right habit of squirrelling away cached credentials!

R.O.S.S.I · 26 Jun 2013 at 09:43

Well the funny thing is is that it hasn't happened since I did some 'fiddling', not quite sure what has rectified the issue though haha. Will keep my fingers crossed it doesn't happen again.