DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

MiSJAH · 5 Oct 2016 at 18:45

Trapeee said:
Have people had replies to the orriginal email sent? I have had no contact at all.

Yes, I've had multiple replies from **Sensitive Text Removed**

None have been satisfactory.

MiSJAH · 6 Oct 2016 at 05:59

So @Loki (MSI Rep on these forums), what gives? Your loyal customers do not have the option to upgrade the MXM GTX9 series GPUs like MSI advertised. The best offer from MSI I have had is to purchase a new laptop with a slight reduction in price, that works out to be around 3 times the cost of the MXM upgrade had it been possible.

Are MSI looking to lose market share, as no doubt, disgruntled GT72/GT80 owners will tell friends, those they game with, post on social media, share on forums about the ridiculous situation?

Penalising the customers that spend the most time online, in communication with others that like new (expensive) tech seems a little shortsighted, no?

First post updated.

MiSJAH · 8 Oct 2016 at 12:44

Meaker said:
That and the 980 desktop class models could fit the non sli 1070 without power connector they make.

Sorry, what?

MiSJAH · 8 Oct 2016 at 18:44

Meaker said:
There is no reason I can see why the 1070 MXM is not offered as an upgrade path for the 980 desktop class users.

So a GT72S with a GTX980 could swap out to the GTX1070, go download the vbios from MSI and it would work?

MiSJAH · 8 Oct 2016 at 20:46

Meaker said:
In the clevo P870DM a vbios is not even required it plug and plays with the msi 1070 (the version I pictured)

Any guesses as to why this has not been done by MSI?

I don't suppose you have the machines to try it out, do you?

MiSJAH · 8 Oct 2016 at 20:57

If anyone is on reddit feel free to upvote this topic, the more attention this gets the more likely MSI present a comparable solution.

If you go forwards with the *upgrade* you get a request from MSI, "By signing this document, we kindly ask you to abstain from commenting the trade-in program on forums and social media, confident that you can will understand our position and appreciate our efforts."

Are MSI really doing this. Do they have any credibility?

MiSJAH · 10 Oct 2016 at 02:30

a66as said:
My msi laptop has started making a high pitched noise when ever and after i play games, anyone else noticed this?

Hi,

You are probably better off making your own thread for that.

Good luck getting it fixed.

MiSJAH · 10 Oct 2016 at 15:04

Columbo said:
LMAO, is that an underhanded back door gag order in a customer service T&C?
Well played MSI, well played.

Oh and thanks for the thread MiSJAH, you've helped me to at least exclude MSI from my impending gaming laptop purchase. I'm not really into the upgrade thing on my laptops but companies that treat their customers with such contempt don't deserve to be in business and won't be getting my cash.

Considering that Gigabyte, Aorus, EVGA, and clevo have reasonably priced alternatives I'm shocked at MSI's behaviour. Even the new Alienwares are looking good at the price.

jimjam81 said:
Yeah, I was looking at Msi laptops but after reading this I think I will go with Gigabyte again. Gigabyte support was great when I had my p35x, they replaced an 18 month old battery free of charge even though the battery only has a year warranty. Only 100 quid but it was a nice touch.

Glad you purchased from a company that values its customers.

MiSJAH · 11 Oct 2016 at 15:37

kitkat9933 said:
At the very least they could admit the mistake and release an apology, but no.

Yes, this info on their website, with an apology would help, with an offer that is appropriate in tech and cost to what an MXM upgrade woukld have cost.

(Not offering a MXM1060 machine for the cost of an MXM1080 upgrade, yeah they thought that was a reasonable offer).

MiSJAH · 12 Oct 2016 at 06:02

kitkat9933 said:
As per my previous post I do agree with everything, however, surely they should only be offering you a 1070 as that's the current gen equivalent of a 980m; the 1080 is equivalent to the full fat 980 mobile part.

I'm don't get what Nvidia's equivalent has to do with the scheme. If MSI had done what the advertised, we would have chosen the upgrade we wanted, 1060, 1070, 1080.

Natalie MSI UK Rep said:
The offers being made are not an insult, there is only yourself and one other who is unhaply with the tradeup program. (The one who believes the mxm upgrade is possible and all of this is just us causing unneccessary headaches for ourselves)

If anyone would like to drop Natalie an email and let her know there are more than 2 people that think this is a insulting offer her contact details are:

**Sensitive Text Removed**

I'm sure if you are not from the UK, she would be happy to forward your comments to the appropriate part of MSI worldwide.

I'm sure there are many more of us that are unhaply.

MiSJAH · 12 Oct 2016 at 11:21

5UB said:
There is no reason for you to be sharing data of these member of staff on a public forum. I personally think that is very rude. Especially that they are doing their best to help you.

The info was provided by said member of staff, after advising that they were dealing with matter in the UK.

5UB said:
In the mean time, I've edited your posts to remove the unnecessary information.

As MSI have no mention of this matter of their website, the information may be tricky to come across for OcUK/MSI customers whom may consider it necessary. What do you suggest?

5UB said:
I appreciate that you have had an issue and MSI may have done something wrong in this occasion, but they are clearly not ignoring you, and they are doing their best to help you.

I never stated they were ignoring me. MSI are not doing their best to help, only to protect their bottom line.

5UB, if I have broken a forum rule, please let me know.

MiSJAH · 12 Oct 2016 at 11:28

5UB said:
I've left the support email readable in this thread so users can email for support there.

I felt providing full names, telephone numbers, Skype alias', and email addresses were a bit too far to be shared on a public forum.

You are not breaking the rules, just venting for support, which I agree you need and I hope MSI help you with the matter.

OK, thanks man.

Say Hello to Vincent from MSI. Check 3m50s onwards.

MiSJAH · 15 Oct 2016 at 09:59

Offers made to MSI customers in the USA:

Please see the details of the trade in program as outlined below:

Your Laptop Upgraded Equivalent Unit Estimated Upgrade Cost
GT72 w/970M GT72VR Dominator w/GTX 1060 $600
GT72 w/980M GT72VR Dominator Pro w/GTX 1070 $700
GT72 w/980 GT73VR Titan Pro w/GTX 1080 $1000
GT80 w/980 GT73VR Titan Pro w/GTX 1080 $1000
GT80 w/970M SLI GT83VR Titan Pro w/GTX 1070 SLI $1800
GT80 w/980M SLI GT83VR Titan Pro w/GTX 1070 SLI $1400
GT80 w/980 SLI GT83VR Titan Pro w/GTX 1080 SLI $2000

*Each upgrade cost is the same as if you were to only upgrade the GPU.

I'm ****ed that the GT72 w/980m to GT73 w/1080 cost is $1,000 in the USA yet in the UK is $1735.29!! (£820 vs £1,424!!)

I'm also intrigued by a conversation I had yesterday (14/10/2016) with Channel Sales Manager and Marketing Manager, where they stated that they will bring an MXM 1070 board to the existing GT72 owners as an upgrade.

MSI need to fix this still.

MiSJAH · 17 Oct 2016 at 17:22

Damien. said:
Anyone know if the above mentioned upgrade from GTX980 to GTX1070 is possible on the Clevo P870DM-G?

Meaker said:
In the clevo P870DM a vbios is not even required it plug and plays with the msi 1070 (the version I pictured)

I'm not sure how that applies to the -G model.

MiSJAH · 24 Oct 2016 at 17:37

I wonder who told Linus about the 2 generations of GPU upgrades?

https://www.youtube.com/watch?v=RIE8h45r9Pk&feature=youtu.be&t=2m30s

MiSJAH · 27 Oct 2016 at 16:36

MSI UK Notebook said:
As everyone knows, the performance of the latest GeForce® GTX 1080/1070/1060 chips has jumped significantly over the last generation. This could not have been possible without redesigning the motherboard, modifying power outputs, thermals and other components in order to utilize the full performance of Pascal chips.

So which is it MSI?

MiSJAH · 27 Oct 2016 at 22:09

This is on the the GT72VR. So MSI, what GPU can this model with GTX 1070 be upgraded to?

MiSJAH · 28 Oct 2016 at 00:29

@Loki, why is there a limitation on the time period for the trade in? Is it comparable with a time period you would have made MXM upgrades available for if you had not misled your customers?

MiSJAH · 30 Oct 2016 at 21:30

So I started this thread over two months ago, time for an update:

Well if MSI had done anything I would have updated this thread, but at present MSI UK has said they are waiting on HQ and 'I must advise you at this moment that this will take time and will not be resolved within 1 – 2 weeks.'

MSI said anyone that wanted to take part in 'trade in' had to do so before 31st October, and now they are not even ready.

Has anyone else dealt with a multinational company so fractured and unable to create realistic solutions?

Some choice quotes from MSI and/or their agents:

MSI Advertising said:
Thanks to its replaceable MXM graphics module, the GT72 comes with more possibilities for future upgrades than other notebooks. The original configuration of the GT72, with GTX870M/GTX880M is upgradable to the new, more powerful GTX970M or even GTX980M, depending on your territory. Newer GT72 models featuring the GTX970M/GTX980M in their turn will be upgradable to future graphics generations in 2015.

MSI Natalie said:
As everyone knows, the performance of the latest GeForce® GTX 1080/1070/1060 chips has jumped significantly over the last generation. This could not have been possible without redesigning the motherboard, modifying power outputs, thermals and other components in order to utilize the full performance of Pascal chips.

Please send the form and the invoice/proof of purchase to me (natalie********@msi.com) before Oct. 31st 2016.

MSI Natalie said:
As for your trade-in program – we can offer you the below models featuring 10 series graphics cards at the listed prices when trading in your current model. Please note that the offer prices are for you only and are based on your current laptop, price paid and purchase date.

MSI Natalie said:
This is a trade-up program, and like all trade-up or trade-in programs the condition of the item and period of use is taken into account when trading the item in. As your notebook is a special case, given that you bought it at a reduced/B-grade price and as such are affected more than most by the aforementioned

MSI Natalie said:
If you change your mind on the trade-up program please let me know (before November 30th 2016) and I can advise you on the next step.

What date now?

MSI Natalie said:
If a private sale and a repurchase would be a more financially viable option for you I would recommend taking that route. You are fully within your rights to take this matter to trading standards if you wish to do so.

MiSJAH said:
Hi Arjang,

Well MSI USA has rolled out it's upgrade offer.

It also provides pricing for the Pascal MXM cards from MSI.

I am now even more insulted by what MSI UK wanted to charge me.

The cost upgrade to a GTX1080 machine should be $1,000 (£820). And either that should be discounted to the cost of my existing card GTX980m (currently selling for ~£500) or I should be able to swap my chassis with the like for like chassis at zero cost and pay the $1,000 for the GTX1080, keeping my existing card.

I'm happy to upgrade to the GT73 with GTX1080 based on MSI's pricing provided by MSI USA. It's your choice whether you would like to purchase my existing GPU in the trade in, or whether I should retain it.

Nothing else will acceptable now.

Kind regards,

Email from MSI USA below:

Greetings, valued gamer!

Thank you for submitting your forms for the trade-in program for your GT72 or GT80. The GT72 and GT80 with GTX 900 series are facing limitations of the power and thermal design, which will not be able to convert into GTX 10 series. We value our customers and in order to fulfill our promise for GPU upgrades, we can replace your laptop for a new model at the same cost as if you were to have been able to solely upgrade the GPU from GTX 900 series to the GTX 10 series.

Please see the details of the trade in program as outlined below:

Your Laptop
Upgraded Equivalent Unit
Estimated Upgrade Cost
GT72 w/970M
GT72VR Dominator w/GTX 1060
$600
GT72 w/980M
GT72VR Dominator Pro w/GTX 1070
$700
GT72 w/980
GT73VR Titan Pro w/GTX 1080
$1000
GT80 w/980
GT73VR Titan Pro w/GTX 1080
$1000
GT80 w/970M SLI
GT83VR Titan Pro w/GTX 1070 SLI
$1800
GT80 w/980M SLI
GT83VR Titan Pro w/GTX 1070 SLI
$1400
GT80 w/980 SLI
GT83VR Titan Pro w/GTX 1080 SLI
$2000

*Each upgrade cost is the same as if you were to only upgrade the GPU.

Arjang said:
Hi

Am I to take that you are no longer happy about a 1070 upgrade?

Regards

^^This is in regards to the MXM 1070 Upgrade that MSI mentioned wasn't possible for reasons they explained in the 2nd quote above.

Edit: Questions for the MSI Reps (here rather than in email so it's in the public domain).

1. Why is there no mention of the 'trade in' on any official MSI website where the majority of your customers can see it, I've only seen it on two third party websites?

2. Why is there any time limit whatsoever involved with this 'trade in'?

3. Why is this taking so long to fix? (Maybe look at how, and how quickly Samsung responded and resolved the Galaxy Note 7 situation).

MiSJAH · 31 Oct 2016 at 15:38

Well here's a response from another disgruntled MSI user.

Unhappy GT owner said:
1. because MSI is trying to hide the fact that they falsely advertised features on their laptops.
2. because they are screwing us by converting a "upgrade when you want to the next 2 gen of GPU" to "trade in your old laptop + give us too much money + you have 1 month or you will never be able to upgrade"
3. because they are still trying to avoid fulfilling their obligation by whatever ******** reason they (or their lawyer) can find.

I'm so disappointed by MSI behavior on this, whether from HQ or the rest of the world the level of reply is abysmally poor, whether technically or commercially: is it a joke for them ?! And no reply from them on their official forums, WE have to ask and chase information whereas it's MSI obligation to communicate on the topic ! After all WE were deceived and lied to, we shouldn't have to go through all this hassle !