DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

[MiSJAH]

It was an intentional act.

The lie was that is was that the upgrade required a new display among other things:

Based on our design of the GT72 4** series and 6** series and the GT80 series, implementing an MXM upgrade to the MXM GTX 10 series would require among other things a new MXM module, cooling module, and a display panal, and likely result in unsatisfactory display (either flickering or no display at all).

The date MSI released the above statement was 30/11/16, they had already released the GT73 with the GTX 10 series graphics cards.

The image above is from a US based MSI VAR (value added reseller).

They are performing the upgrade using MSI components that are exactly the same as GT73's cooling and graphics cards (this is what you received in earlier MXM upgrade kits).

MSI's R&D dept has a larger budget than a single VAR, and certainly more than an individual user that has managed the same solution.

If you still want to claim MSI had no intent to mislead, how would anyone be able to achieve the upgrade using solely MSI manufactured components?

 

[Rroff]

If you still want to claim MSI had no intent to mislead, how would anyone be able to achieve the upgrade using solely MSI manufactured components?

I really don't care either way but I'm yet to see anything that proves MSI was intending to mislead and plenty of possible explanations like the higher level of testing required for AIB qualification, etc.

 

[MiSJAH]

I really don't care either way but I'm yet to see anything that proves MSI was intending to mislead and plenty of possible explanations like the higher level of testing required for AIB qualification, etc.

If you don't care, why reply?

What higher level testing do you think they need for a plug and play cooling and graphics card solution?

Let's stop being vague.

 

[Rroff]

When changing the GPU in a laptop to a new generation there are all kinds of considerations in terms of power draw - a difference in the nature of transient current spikes (in rush, etc.) when changing load states could for instance starve other parts of the system of power causing crashes or machine restarts, long term stability of the cooling solution and where the hot spots, etc. are on the card versus previous generations and that is barely scratching the surface of the considerations at AIB level.

IMO is was irresponsible of them to even make the offer in the first place.

 

[MiSJAH]

When changing the GPU in a laptop to a new generation there are all kinds of considerations in terms of power draw - a difference in the nature of transient current spikes (in rush, etc.) when changing load states could for instance starve other parts of the system of power causing crashes or machine restarts, long term stability of the cooling solution and where the hot spots, etc. are on the card versus previous generations and that is barely scratching the surface of the considerations at AIB level.

You are aware they already had all of that information as they had the pascal cards in their new line up, the GT73/83?

 

[Rroff]

You are aware they already had all of that information as they had the pascal cards in their new line up, the GT73/83?

Which came out after the original lineup and campaign about upgradability.

 

[MiSJAH]

Which came out after the original lineup and campaign about upgradability.

But prior to the claim that the GT72/80 series were not upgradeable.

 

[MagicBoy]

I really don't care either way but I'm yet to see anything that proves MSI was intending to mislead and plenty of possible explanations like the higher level of testing required for AIB qualification, etc.

This.

I get that a lot of people got screwed by this, and that's MSI's bad. They've only covered themselves in **** with the poor communication and the way in which they dealt with the customers. Wouldn't have happened with an Apple laptop of similar value. I've had bad experience with MSI recently for a desktop graphics card RMA, although I can't praise the guys here at OcUK highly enough for helping me out where possible.

That said ... take off the tin-foil hat, and wash off the aroma of crazy.

 

[MiSJAH]

That said ... take off the tin-foil hat, and wash off the aroma of crazy.

No tin foil hat.

MSI had to do the research on Pascal GPU's for their new line that incorporated them. Hardly conspiracy theory central, is it?

 

[MagicBoy]

You've flat out accused MSI of lying without any proof.

 

[MiSJAH]

You've flat out accused MSI of lying without any proof.

I'm not sure if you have read all 65 pages of this thread.

MSI had all the information prior to claiming the MXM upgrade would not work.

It does work.

That's pretty simple.

 

[Rroff]

It does work.

That's pretty simple.

Only it isn't so simple and to be frank I think MSI are probably BSing but at the end of the day getting it to work and passing AIB QC is another matter and we have no evidence of what may or may not have cropped up in their qualification testing. Without that to show they lied there are other possible explanations than MSI outright lied.

 

[MagicBoy]

Only it isn't so simple and to be frank I think MSI are probably BSing but at the end of the day getting it to work and passing AIB QC is another matter and we have no evidence of what may or may not have cropped up in their qualification testing. Without that to show they lied there are other possible explanations than MSI outright lied.

Exactly.

I'm not defending MSI, after the graphics card I'll be avoiding them in future.

I'm not sure if you have read all 65 pages of this thread.

MSI had all the information prior to claiming the MXM upgrade would not work.

It does work.

That's pretty simple.

I've read most of it over the couple of years it's been going on. No I've not re-read all 1200+ posts today. Work don't pay me for that unfortunately.

Proof to back that up your claim it does work? A vendor selling the cards doesn't count, that's just speculation. You can buy all sorts of unauthorised upgrades that "sorta work" on the internet.

 

[MiSJAH]

The VAR above is MSI's largest authorised in the USA. Forum etiquette does not allow the mentioning of competitors, however a simple google search will provide you with the results.

The upgrade provided by them is an MSI MXM GTX 1070 and the MSI GT73 cooling system. As per previous posts both of these were available when MSI claimed the upgrade would result in unsatisfactory display.

Just updating this for anyone that was thinking on manual upgrading without trade in, GT72-6QD upgrade to GTX 1060 does work as i have done the MXM upgrade and using it right now.

MXM Card and GT72VR GPU Heatsink was all that was needed for mine as the connecting block from the GPU to the CPU was compatible.

It works well in the system, I have had only it once go over 100 watt during my benchmark runs but its now stays below 100 watts on the MXM slot with the Boost clock going upto 1911mhz.

Here is the Proof

CPU/GPUZ Screen Shot: https://1drv.ms/i/s!As5OYvCszQehka4zlHySwthGXhLGTQ
3DMark FireStrike (Stock Fan Curve): https://1drv.ms/i/s!As5OYvCszQehka4y_0Dpn5EMjgIF8w
3DMark TimeSpy (Stock Fan Curve): https://1drv.ms/i/s!As5OYvCszQehka4tCiltJ41s3P7Umg
Heaven Benchmark (Stock Fan Curve): https://1drv.ms/i/s!As5OYvCszQehka45olXxBWlc_tSe_w
Valley Benchmark (Stock Fan Curve): https://1drv.ms/i/s!As5OYvCszQehka42sbvcW4r4rGWPdA
3DMark Vantage (Stock Fan Curve): https://1drv.ms/i/s!As5OYvCszQehka4xrOpLMRtTc3diMw
CineBench R15 (Stock Fan Curve): https://1drv.ms/i/s!As5OYvCszQehka4q7NqedIWeMF2jHA

To validate my claim here is my system info

------------------
System Information
------------------
Serial Number: 9S7178****48ZFA******
Product Name: GT72
OS: Microsoft Windows 10 Pro 64-bit
Windows Product Key: 3V66T
HDI Build: non-OEM
BIOS Version: E1782IMS.11D
BIOS Release Date: 2016/10/14
EC Version: 1782EMS1.1091106201514:23:24
CPU: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Memory: 32 GB @ 1066 MHz
- 8192 MB, DDR4-2133, SK Hynix HMA41GS6AFR8N-TF
- 8192 MB, DDR4-2133, SK Hynix HMA41GS6AFR8N-TF
- 8192 MB, DDR4-2133, SK Hynix HMA41GS6AFR8N-TF
- 8192 MB, DDR4-2133, SK Hynix HMA41GS6AFR8N-TF
Graphics: NVIDIA GeForce GTX 1060, 6144 MB
VBIOS Version: 86.06.1f.00.05
Network: Killer Wireless-n/a/ac 1535 Wireless Network Adapter
Network: Killer E2400 Gigabit Ethernet Controller

Anything else?

 

[MagicBoy]

We're going round in circles. I've made my point. You can't see it for the blinkers. Best of luck with MSI...

 

[MiSJAH]

Blinkers?

And are you choosing to ignore the evidence?

 

[philstanbridge]

I still think the only thing MSI are guilty of here is trying to appease the masses, by appealing to the masses. What happened was not necessarily intentional at the time, but maybe they realised they had dug a rather deep hole for themselves. The market in the UK and Europe is completely different from the US. They are a competitive business, and marketing to a mass audience is extremely hard work. Sure they should have known better, and they haven't really handled themselves very well but these things happen. They should never have offered the service in the first place.

 

[Rroff]

I still think the only thing MSI are guilty of here is trying to appease the masses, by appealing to the masses. What happened was not necessarily intentional at the time, but maybe they realised they had dug a rather deep hole for themselves. The market in the UK and Europe is completely different from the US. They are a competitive business, and marketing to a mass audience is extremely hard work. Sure they should have known better, and they haven't really handled themselves very well but these things happen. They should never have offered the service in the first place.

I think it goes beyond that - they completely and utterly failed to make good on something that was heavily advertised as a significant purchasing factor* for those products and instead of trying to take proper steps to rectify the situation for their customers when given the chance they tried to distance themselves from a mess they'd made for themselves instead.

However the evidence for them lying is really not substantiated and taking something into court on those lines despite the wrong MSI have done is going to get ripped to shreds if they have a decent lawyer and decide to contest it weakening the whole case against them.


* Literally the only reason I've had anything to do with this at all was it crossed my mind as a consideration contemplating a laptop upgrade but not wanting to buy before Pascal was out.

 

[MagicBoy]

Blinkers?

And are you choosing to ignore the evidence?

What you are presenting as evidence doesn't persuade me. I thought that much was clear?

 

[MiSJAH]

What you are presenting as evidence doesn't persuade me. I thought that much was clear?

So demonstrating that it is easy and simple to make the upgrade, that MSI's major US based reseller offers the upgrade, doesn't persuade you, ok.

So only MSI stating that the upgrade is possible would persuade you?

After the PR disaster they have had handling this already do you think they would make that statement now?

I'm intrigued what was your purpose in contributing to this thread, was it to belittle my posts or simple to troll because you were bored?