Downgrade Xbox Live?

Shamikebab · 5 Jan 2009 at 12:10

I believe it would revert to Silver after the pre pay card expires, might want to wait for someone else to say this though!!

Mull3t · 5 Jan 2009 at 12:37

I'm going to cancel mine, £4.99 over 12 months is £60! when you can buy a 12month code for £26.98!

Cheers for the info on how to cancel.

djbenjo · 5 Jan 2009 at 13:10

I didn't think anyone paid it monthly! :eek:

I got 13 months subs for 21.97!

Beansprout · 5 Jan 2009 at 13:14

This thread makes me sad...I bought a 12m gold sub the other month via my 360 and it was £39.99

Mull3t · 5 Jan 2009 at 13:32

djbenjo said:
I didn't think anyone paid it monthly! I got 13 months subs for 21.97!

Yeah

its just been one of those things where when I first signed up for LIVE I set it up monthly, and I've never been bothered to cancel it. I am going to cancel it later though!

[TW]Fox · 5 Jan 2009 at 14:55

Mull3t said:
Yeah its just been one of those things where when I first signed up for LIVE I set it up monthly, and I've never been bothered to cancel it. I am going to cancel it later though!

Exactly what I did

atpbx · 5 Jan 2009 at 15:24

I paid it yearly, and cancelled it in december, it took nearly 20 minutes though.

lordrobs · 5 Jan 2009 at 16:09

I signed up to xbox live on my old xbox on my mums credit card years ago. 2 years running she got charged because I'm a numpty and forgot to cancel it

It is a PITA but everyone does it, tried cancelling a LoveFilm subscription and they made it as difficult as possible. Had to downgrade one month because I had missed the deadline (which was against the original T&C that I signed up to) then cancel the following month. thats why I like direct debits, if somewhere is making things difficult then its two clicks on my online banking and its cancelled.

Scort · 5 Jan 2009 at 18:20

roboffer said:
No more annoying than having to cancel any other subscription you probably have. Sky, Setanta, telephone, mobile etc.

No companies make it easy to cancel when people quite happily pay every month as they can't be bothered.

Not so, although admittedly, I can only speak from experience:

Cancelling credit card/television service – one call to customer services, bit of a wait on hold, speak to one person who tries to convince me to stay, say no, job done.

Live – call customer services, wait for ages on hold, and speak to an obvious knowledgebase monkey who logs a support call, but needs to speak to a supervisor so says that I will get a call back within the hour.
Supervisor calls the next day and I have to confirm who I am all over again, says that the credit card is removed but could guarantee that I wouldn’t be re-billed at the end of the subscription so asks that I check my bank at this time and call to update them either way!

Ninja edit: A mate of mine also cancelled his sub as I did, and that got re-billed again, good ol’ MS

Scort.

Scort · 5 Jan 2009 at 18:21

[TW]Fox;13215072 said:
Can I just change the credit card details to incorrect ones? An expiry date of 12/2099 or something?

Not that I recall, it runs a check to validate the card iirc.

Scort.

roboffer · 5 Jan 2009 at 18:52

Scort said:
Not so, although admittedly, I can only speak from experience.

I've never had a problem with the Xbox Live! customer service and yes that includes cancelling a subscription in the past.

I'm not defending them as I'm sure they will have absolute numpties working there, but they are no worse than dozens of similar companies and that is all my point is.

One look at this thread will give you the reason that they don't let you cancel without phoning up, they are raking it in from lazy and uneducated users of their services.

Scort · 5 Jan 2009 at 18:57

roboffer said:
I've never had a problem with the Xbox Live! customer service and yes that includes cancelling a subscription in the past.

I'm not defending them as I'm sure they will have absolute numpties working there, but they are no worse than dozens of similar companies and that is all my point is.

One look at this thread will give you the reason that they don't let you cancel without phoning up, they are raking it in from lazy and uneducated users of their services.

I didn’t think you were defending them or anything, it's just I don’t really agree with what you said about them being no worse than other companies, but going back to my original post, I can only speak from my own experience as can you – no doubt we have both heard different from friends too.

Scort.

roboffer · 5 Jan 2009 at 19:14

Indeed, as with all of these places it's the luck of the draw as to who answers your call, or rather the lack of it.

Scougar · 6 Jan 2009 at 10:13

MS screwed me over with the free trial and credit card details with on the original xbox. They said it would take the 3 months to refund the money! eek.

I will hopefully be getting a prepaid card to avoid giving them my CC details. £29.99 cheapest I've seen so far for the year (£2.50 a month, that's nothing really).

Like others have said, I'm pretty sure you have to phone MS before your subsciption is up in order to cancel if they've got your CC details.

L0rdMike · 6 Jan 2009 at 10:52

If I ever want to get gold I think I will be getting a prepaid card as the hassle of stopping it.

Kreeeee · 6 Jan 2009 at 11:36

Shamikebab said:
I believe it would revert to Silver after the pre pay card expires, might want to wait for someone else to say this though!!

Yep, also changing your card details to false ones gets your account suspended when the charge fails.

Hayley-K · 6 Jan 2009 at 11:54

I first signed up to LIVE and selected the 1 year option then after about a year I purchased a 1 year pre paid card which runs out in feb.

Now are you guys 100% sure that when my pre paid card runs out, it won't auto renue me for a whole year?

Just would like some clarification as it seems like an expensive risk is all

Kreeeee · 6 Jan 2009 at 22:44

Yep, check out the expiry date of your gold account to be sure.