DPD Delivery

I'm wondering if there is a reason for this and similar things happening. I've caught a delivery driver leaving a "Sorry you weren't in" card when he didn't have my parcel!? I don't understand this sort of thing. Either you have the package and deliver it OR you don't have the package and don't deliver it?

I understand that mistakes happen but it seems a bit commonplace.
 
Theophany said:
To me, it is suggestive of brain damage in some form to drive to the place you're meant to be, not bother attempting delivery and leaving, yes. If you're not going to even bother attempting delivery, why further stress your already tight schedule by taking a pointless detour? You're conveniently glossing over what actually happened in order to promote some bankrupt argument about delivery schedules.

The point I'm getting at is that many of us take days off which forgo income in order to receive deliveries on certain dates as choosing a more convenient date is simply not feasible. This is especially true of large deliveries where commuting with the delivery being made at one's place of work is simply not possible.

Everybody has work problems from time to time. Everybody has ridiculously high expectations laid at their feet because management is disorganised, etc. There is never an acceptable time for this internal mess to be displayed outwardly to paying customers - that's just bad business.
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and my point was, is you bothered to read it and understand it was, they drove passed the address with the intention of delivering, they couldn't easily spot the address (maybe its not their normal route) so rather than wasting 10mins driving around looking for it and then messing up a lot more people days off, it is more convenient to skip that one and get the rest out.

but yes, because they do not agree with your work ethics they have brain damage.
 
Hopefully they'll re-deliver tomorrow. One thing that worries me is this that an OcUK rep told me:

...the advisor was unable to get through to the driver to find out why the delivery didn't occur today.
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Seems like bad management on DPD's part, can't even contact their own drivers.
 
OcUK were great at dealing with it when I messed up...

I put down the wrong post code for a delivery, but the rest of the address was fine. Phoned them up and they rescheduled the delivery for the next day, no problem :)

kd
 
Ouch that sounds bad :( still its a bit unfair to lay into an entire company just because of one driver, DPD may not be perfect but compared to Parcelforce/DHL/TNT and *shudder* City-Link they are very good :)
 
Nexus said:
Doesn't really make sense to be a lazy driver if he had actually come to your road.
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More than likely the van has a GPS tracker, so head office can see that he drove to the postcode to "attempt" delivery. If he had not bothered going any where near the road, they would know and reprimand him.
 
As a delivery driver myself I have no idea why he would have went to the trouble of driving to your street to scan it as 'cant find location', only explanation is the gps coordinates from his handheld would show him as being there.

It still doesnt make sense though as it would only have taken him a few minutes to deliver the parcel and save him a trip tomorrow again.
 
El_Watcher said:
More than likely the van has a GPS tracker, so head office can see that he drove to the postcode to "attempt" delivery. If he had not bothered going any where near the road, they would know and reprimand him.
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The GPS is normally in the hand held device, its not live tracking though and only uploads the coordinates when the driver finishes the job at that particualr point.
 
Guile said:
DPD are useless IMO.
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I expect they are like most other delivery companies and quality varies by area and/or driver.

I have never had a major problem with of the main companies and DPD have so far been flawless. It may be that we are seen as safe drop off for all our neighbours, so they try and keep us sweet to make their jobs easier :p.
 
dcsarge said:
I expect they are like most other delivery companies and quality varies by area and/or driver.

I have never had a major problem with of the main companies and DPD have so far been flawless.
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Guess it is probably area dependent, OCUK's use of DPD was the whole reason I started buying stuff from here instead of the competitors I had been using for nearly a decade. In North Wales the difference between DPD and Citylink is like the difference between getting your package and getting AIDS :P
 
I always use paypal and a works address, so maybe my deliveries come under IMPORTANT BUSINESS :)
 
Surveyor said:
IMO you're wrong.

Every delivery I've had from DPD has been problem free and they've always delivered within the 1 hour time slot.
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our deliveries to work he sits in his van for 5mins sometimes because he gets here early and isn't allowed to deliver before the ETA time. even though we are a shop and there is clearly someone in.
 
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