Dpd driver lied about not being able to reject parcel.. Pass higher up?

413x

413x

413x

Caporegime
Joined
13 Jan 2010
Posts
33,192
Location
Llaneirwg
So dpd driver flat out lied to me today.
He said I couldn't reject the parcel due to it being delivered with another (completely separate) parcel.

I have doorbell video evidence of this. And will have to pay to return item now.

How can I pass this complaint up higher?
 
It's DPD, so it's almost impossible to speak with anyone. They don't answer the phone, the queue for the webchat is endless, never reply to emails or messages on social media.

You could write a letter, but I don't think they'll read it.

I'd just give up, and pay to return it.
 
413x said:
So dpd driver flat out lied to me today.
He said I couldn't reject the parcel due to it being delivered with another (completely separate) parcel.

I have doorbell video evidence of this. And will have to pay to return item now.

How can I pass this complaint up higher?
Click to expand...

Probably true if there was only one tracking number but if not its probably not worth the hassle to complain..
 
I'll probably just pay the return cost (10 pounds) I'm annoyed that they didn't (I got through on phone) just accept it back tomorrow.

The person on phone told me the courier misinformed me.
 
Boxing stance plus breathing air with a bottle of sparkling water in one hand would have served you well in terms of a successful rejection of his rejection.
 
did his van have a parcel slot, similar to a letter box ?, if not you should have opened the driver door and sawed one out in the glove compartment.
 
Speak to the place you bought the item from, tell them what has happened and that you don't want to pay for return postage.

What most people don't realise, with courier companies, you are not their customer.

DPDs customer is the company that sends you the package, so therefore they have no reason to make it easy for the general public to contact them, as they'd have to have entire contact centres set up to deal with calls from people that they can't do anything to help.

Kick up enough fuss as the place you bought the item from, and they'll get sick of being hassled and then hassle DPD.
 
Not worth chasing. Can see it going round and round.
For all the issues I've had with couriers. Dpd take the crown as a ratio.

I've had issues with RM, Evri, and Dpd but the volume I send with RM and evri it's to be expected. But this is first time I'm out of pocket.

I'll punish dpd by not using them when I can.
That'll learn em!
 
Last edited:
Megahurtz400 said:
Speak to the place you bought the item from, tell them what has happened and that you don't want to pay for return postage.

What most people don't realise, with courier companies, you are not their customer.

DPDs customer is the company that sends you the package, so therefore they have no reason to make it easy for the general public to contact them, as they'd have to have entire contact centres set up to deal with calls from people that they can't do anything to help.

Kick up enough fuss as the place you bought the item from, and they'll get sick of being hassled and then hassle DPD.
Click to expand...

DHL have entire call centres to do exactly that. Deal with senders (customers) and receivers. DPD (and UPS) just decide to be deliberately appaling in this area.

The local DPD depot stole a pair of speakers that I ordered from the UK. Luckily the UK company were exceptionally good and delt with all of it, and resent it with another courier. I wouldn't touch them with a bargepole.

But yes your general point is completely correct, speak to the company you bought it from. Companies do like to dodge responsibility for that and just tell you to deal with the courier but your sales contract is not with them.
 
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