Dpd driver lied about not being able to reject parcel.. Pass higher up?

kona786 said:
What's that got to do with anything.

Regardless, you should be able to reject a parcel that comes to your door and it should be returned to sender.
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I agree, but in terms of how the company he ordered said item from looks at it, i guess it will depend on whether it was their fault it needed to be rejected or the customer's fault.

ie if the OP just changed his mind, they might be more reluctant to refund return postage. If it needed to be rejected due to a **** up by them or the courier, then they should pay the return postage.
 
redeye said:
DHL have entire call centres to do exactly that. Deal with senders (customers) and receivers. DPD (and UPS) just decide to be deliberately appaling in this area.

The local DPD depot stole a pair of speakers that I ordered from the UK. Luckily the UK company were exceptionally good and delt with all of it, and resent it with another courier. I wouldn't touch them with a bargepole.

But yes your general point is completely correct, speak to the company you bought it from. Companies do like to dodge responsibility for that and just tell you to deal with the courier but your sales contract is not with them.
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My business stopped using DHL (DHL Parcel, what were UK Mail to be fair) due to atrocious customer service, drivers leaving parcels on peoples door steps on main roads on signed for services and woeful customer service that took weeks and weeks to even get an email reply, and weirdly they never had a contact centre for us to contact only email and a useless account manager.

Seems like a mad idea from DHL to pay for all those staff when DPD and UPS have a more efficient solution.

I still think that if these courier companies just had a blanket rule and made it clear "SPEAK TO THE MERCHANT" so many of these threads and grumbles could be avoided.
 
Jono8 said:
I agree, but in terms of how the company he ordered said item from looks at it, i guess it will depend on whether it was their fault it needed to be rejected or the customer's fault.

ie if the OP just changed his mind, they might be more reluctant to refund return postage. If it needed to be rejected due to a **** up by them or the courier, then they should pay the return postage.
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Sure but its them the seller who instructed dpd to deliver the item. Dpd has failed their returns service. They have failed to fulfil their duty to the sender and seller. The seller should be able to claim back any extra cost from dpd that arise from this situation as dpd was at fault.
 
I simply didn't want it. If I had accepted it and looked at it, changed my mind. I'd fully expect to pay return.

But I rang the retailer and asked if I could reject and they said yes. I believe its standard for couriers to return to sender for free?


So it's absolutely not the retailers fault. Its also not my fault. Unfortunately because the retailer has the contract with dpd I can't probably do anything. It's up to the retailer to chase dpd. But nothing in it for them.
 
TheOracle said:
Witchcraft?

Family trait or did you learn it from a book
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I called the number and withheld mine. As if I call they know my number is linked and it just spams this generic response linked to my parcels in my account
 
413x said:
I simply didn't want it. If I had accepted it and looked at it, changed my mind. I'd fully expect to pay return.

But I rang the retailer and asked if I could reject and they said yes. I believe its standard for couriers to return to sender for free?


So it's absolutely not the retailers fault. Its also not my fault. Unfortunately because the retailer has the contract with dpd I can't probably do anything. It's up to the retailer to chase dpd. But nothing in it for them.
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Realistically, your only avenue for getting return postage is to ask the retailer nicely. I wouldn't even waste your time trying to get DPD to reimburse you.
 
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Jono8 said:
Realistically, your only avenue for getting return postage is to ask the retailer nicely. I wouldn't even waste your time trying to get DPD to reimburse you.
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No I tried chat and call. Same response. One is those annoying situations where the guilty party is going to get away with it most likely.

Should have recorded the call where they said the delivery driver was wrong.
 
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413x said:
No I tried chat and call. Same response. One is those annoying situations where the guilty party is going to get away with it most likely.

Should have recorded the call where they said the delivery driver was wrong.
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So the retailer has refused to pay for return postage?
 
Jono8 said:
So the retailer has refused to pay for return postage?
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Haven't tried yet. Will send an email later. But it's in thier Ts&cs that pay for return postage normally.

Probably not worth the faff beyond one email.

I'll get some worthless satisfaction avoiding using dpd in the future
 
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Contact the seller, they should refund your return postage then hassle DPD about it. Why throw away £10 if you don't need to...
 
Megahurtz400 said:

My business stopped using DHL (DHL Parcel, what were UK Mail to be fair) due to atrocious customer service, drivers leaving parcels on peoples door steps on main roads on signed for services and woeful customer service that took weeks and weeks to even get an email reply, and weirdly they never had a contact centre for us to contact only email and a useless account manager.

Seems like a mad idea from DHL to pay for all those staff when DPD and UPS have a more efficient solution.

I still think that if these courier companies just had a blanket rule and made it clear "SPEAK TO THE MERCHANT" so many of these threads and grumbles could be avoided.
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Interesting to hear. I used to send dozens of parcels a day all over the UK and Europe with DHL Express and couldn't say enough good things. Always got through to a human. Account manager was great, and came to meet us whenever needed. UPS on the other hand have one European call centre who just give you scripted replies and refuse to do anything to check on a parcel or help unless they've tried to deliver it at least once. I had parcels that were sent to the wrong address and they'd do nothing until delivery was attempted... to the wrong address.

I do wonder how much this has to do with local experiences (i.e how good your driver and depot is).

But yes completely agree... always speak to the seller / merchant and don't get fobbed off that it's not their responsibility once they've handed the parcel over.
 
Just had an Evri parcel that was mega late and not delivered. Not updated since Weds.

Called the merchant, said its too late now and would like a refund. They replied no problem and they will chase Evri.
 
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redeye said:
Interesting to hear. I used to send dozens of parcels a day all over the UK and Europe with DHL Express and couldn't say enough good things. Always got through to a human. Account manager was great, and came to meet us whenever needed. UPS on the other hand have one European call centre who just give you scripted replies and refuse to do anything to check on a parcel or help unless they've tried to deliver it at least once. I had parcels that were sent to the wrong address and they'd do nothing until delivery was attempted... to the wrong address.

I do wonder how much this has to do with local experiences (i.e how good your driver and depot is).

But yes completely agree... always speak to the seller / merchant and don't get fobbed off that it's not their responsibility once they've handed the parcel over.
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Without a doubt, everything depends on your local driver and depot.

We've moved to APC which use a network of independent courier companies and it seems most of their drivers and depots actually care, rather than most people who are just work collecting a wage.
 
More fun.
Yodel have now failed to deliver. Says delivered, but no trace on any camera or calling card.

I've not had issues with couriers in years (apart from DPD)

But since December RM, Evri, DPD and now yodel all had issues.

Raised the yodel. Issue both with yodel and company I bought from.

I'd like to see the picture of this delivery. Because it won't be my door.
 
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