DPD woes

Jamesyboyjim · 8 Mar 2017 at 10:14

mattyg said:
Work over!! Do you mean illegally work over his allowed driving hours.

Working over 8 hours a day on the roads isn't illegal. So no, I don't mean illegally work over his allowed driving hours. But I do agree someone shouldn't have to do overtime if they don't want to.

andicole0 · 8 Mar 2017 at 10:26

Isn't it the supplier that has to contact the courier, I'd get in touch with the person who shipped the item.
Andi.

mattyg · 8 Mar 2017 at 10:41

Jamesyboyjim said:
Working over 8 hours a day on the roads isn't illegal. So no, I don't mean illegally work over his allowed driving hours. But I do agree someone shouldn't have to do overtime if they don't want to.

If they are employed and 10 hours is over 8 hours then yes it is.

Jamesyboyjim · 8 Mar 2017 at 10:46

mattyg said:
If they are employed and 10 hours is over 8 hours then yes it is.

I don't understand your comment... Are you saying if they go over 10 hours a day? Who said anything about 10 hours?

Tee Hee Johnson · 8 Mar 2017 at 12:53

What is a phantasm?

mattyg · 8 Mar 2017 at 13:33

Jamesyboyjim said:
I don't understand your comment... Are you saying if they go over 10 hours a day? Who said anything about 10 hours?

How many hours HAD your delivery driver worked that day

tom_e · 8 Mar 2017 at 13:40

Jamesyboyjim said:
I don't understand your comment... Are you saying if they go over 10 hours a day? Who said anything about 10 hours?

Who said anything about 8? I highly doubt courier drivers get nice easy 8 hour days with the amount they've got to deliver tbh.

Jamesyboyjim · 8 Mar 2017 at 14:02

mattyg said:
How many hours HAD your delivery driver worked that day

Who knows! Last time DPD failed a delivery for me was many years ago, been great ever since, as I already mentioned.

I'm not sure what you are trying to prove here, if you read my original comment again all I said was why he probably didn't deliver to op on the day. I never gave an opinion on whether I thought it was right or wrong or whether I thought the law would be broken. You are coming across as though you are trying to discredit my lack of reason or something?!

tom_e · 8 Mar 2017 at 14:04

Welcome to OcUK anything you say can and will be used against you, you do not have the right to remain silent

mattyg · 8 Mar 2017 at 14:15

Jamesyboyjim said:
Happened to me several times in the past, the delivery time kept being pushed back before switching to attempted delivery.

I assume drivers just mark the delivery as such when they have fallen too far behind and intend to go home rather than work over. Its very annoying but thankfully DPD have been great for me the last few years.

It was in response to the above comment about them going home rather than working over..

An employed driver driving under GB domestic rules has a maximum number of driving hours in a day.

I'm not trying to discredit your reasoning more enlighten you to any number of other legitimate reasons why the delivery failed.

DPD should have systems in place for extra drivers on busy routes but please remember the industry has had its backside out because everyone wants a cheap service. Cheap is never good, Good is never cheap

Chances are your correct though and he couldn't be bothered, that definitely does happen.

mattyg · 8 Mar 2017 at 14:16

tom_e said:
Welcome to OcUK anything you say can and will be used against you, you do not have the right to remain silent

Especially in GD

Gaijin · 8 Mar 2017 at 14:21

One of my local couriers (not DPD) goes one better - he never attempts to deliver the parcel and instead leaves our parcels at a independently owned/run service station 6 miles (in the wrong direction) from our house.

Notification wise, usually one of the following happens:

Rings and speaks to us to let us know he's done that (rare - because we will tell him to go and get it and deliver it)
Rings but just long enough so that it shows as a missed call on our phones - so short you can't answer it - so he has plausible deniability that he "tried to call us".
Texts us to let us know he's left it at said service station
Doesn't notify us at all, and when we complain - says that he couldn't get through on our phones (we have no missed calls and no voicemail)

We largely suspect it's because we live quite out of the way, and said service station is on the main road out of Dublin.

Jamesyboyjim · 8 Mar 2017 at 14:43

mattyg said:
Chances are your correct though and he couldn't be bothered, that definitely does happen.

That was never supposed to be my point, only that his shift had ended so he returned to base rather than working overtime to complete the run. I know all too well how pushed delivery drivers are,

I used to work for Sainsbury's online and this happened often. Drivers would call base and say due to whatever hold ups (traffic, customers holding them up longer than the allotted doorstep time, unrealistic time expectations to complete the round) they wouldn't be able to make their last few drops so were bringing them back. Some would stay on and get them done but there was no way anyone could force you into overtime you didn't want to do.

mattyg · 8 Mar 2017 at 14:49

Jamesyboyjim said:
That was never supposed to be my point, only that his shift had ended so he returned to base rather than working overtime to complete the run. I know all too well how pushed delivery drivers are,

I used to work for Sainsbury's online and this happened often. Drivers would call base and say due to whatever hold ups (traffic, customers holding them up longer than the allotted doorstep time, unrealistic time expectations to complete the round) they wouldn't be able to make their last few drops so were bringing them back. Some would stay on and get them done but there was no way anyone could force you into overtime you didn't want to do.

But your missing the point that they may NOT be able to carry on due to hitting their max driving hours. So whilst some may say sod it I'm off home some may also be close to their max driving hours and can't legally do more hours.

You can jump in a car and drive for 18 hrs if you want. (as long ass you don't drive tired) but a professional driver has legal limits

Jamesyboyjim · 8 Mar 2017 at 14:51

mattyg said:
But your missing the point that they may NOT be able to carry on due to hitting their max driving hours. So whilst some may say sod it I'm off home some may also be close to their max driving hours and can't legally do more hours.

Understood. It is another very valid reason.

Sainsbury's didn't care though so I doubt the supervisors at dpd are much better!

Kelt · 8 Mar 2017 at 14:53

I'm number 93 on Amardeep's list today, due between 4:30 and 5:30PM...

That sounds like a lot of deliveries to me, and how many more after me?

No wonder they can't keep up.

mattyg · 8 Mar 2017 at 14:55

Jamesyboyjim said:
Understood. It is another very valid reason.

Sainsbury's didn't care though so I doubt the supervisors at dpd are much better!

Agreed.

Sorry if I came across as abrupt/defensive. One of my businesses is logistics and sometimes it gets a bad rep when not needed.

mattyg · 8 Mar 2017 at 14:56

Kelt said:
I'm number 93 on Amardeep's list today, due between 4:30 and 5:30PM...

That sounds like a lot of deliveries to me, and how many more after me?

No wonder they can't keep up.

I try to save up my deliveries. Drivers love dropping off multiples at the same address as they get paid per parcel.

Scania · 8 Mar 2017 at 15:53

Lopéz said:
I sat in on a CPC course the other week and the topic was driver's hours. Ye gods that was 8 of my hours I'll never get back

Count yourself kucky, I have to attend another 4 CPC courses before 2019, already suffered my first 8 hours of being taught to suck eggs.

mattyg said:
But your missing the point that they may NOT be able to carry on due to hitting their max driving hours. So whilst some may say sod it I'm off home some may also be close to their max driving hours and can't legally do more hours.

You can jump in a car and drive for 18 hrs if you want. (as long ass you don't drive tired) but a professional driver has legal limits

Whilst they do drive for a living DPD delivery drivers are in vans, 3.5t and under in weight, they are not subject to EU driver hours regulations (which HGV class drivers are) and even if they were, on local multi drop work it's very difficult to exceed your driving hours allocation, most will have a huge number of drops but within a specific postcode area.

If the OP is in Staffordshire then today could well have gone Pete Tong for the driver due to the M6 closure between J14 and J15, the surrounding routes have been pretty gridlocked all day.

For the record the max driving allowed is 4.5hours (continuous or accumulated) followed by a minimum 45min break and then another 4.5hours driving.

Twice per week this can be extended to ten hours driving so long as the driver takes a second break of 45min before his second 4.5hour driving period has elapsed.

Glaucus · 8 Mar 2017 at 16:08

not that it helps you, but like other people in this thread never had an issue with dpd, in fact they are absolutely amazing. If i had a choice everyone would use them, the time slot and the live map is amazing.
as well as the ability to change delivery date, or leave in safe place etc with just tracking number before they've even attempted the first time.