DRAM error

pluxury_

pluxury_

pluxury_

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London
Friends, I have a problem — the DRAM LED is lit red.

Motherboard: B650E AORUS STEALTH ICE
RAM: Corsair 2x32GB DDR5 5600MHz
CPU: AMD Ryzen 9 9950X3D

I sent the system to a repair service, and after diagnostics they said the RAM is working and the motherboard is also fine. From what I understood, by process of elimination they concluded that the only component not tested was the CPU. I returned that CPU and bought a new one, but the same issue still persists.

Also, when I powered it on today, the RGB lighting on the fans and motherboard (which are synchronized) flickered a couple of times, and after that the lighting stopped working completely (I read in Amazon reviews that this has happened with this motherboard before). On top of that, Q-Flash stopped working as well.

Initially I updated the BIOS to version F12 or F13 (not exactly sure), when Q-Flash was still working.

I have tried different RAM slots, as well as testing one stick at a time and swapping them, but nothing changed.

The DRAM LED stays red even when no RAM sticks are installed, and even when the PC is turned off but still connected to the PSU.

The socket pins look perfect.

I’m very confused at this point and no longer understand what the cause could be.
 
It’s service message.

“Well, we have now tested the system with a new motherboard and new RAM, and the exact same issue is still occurring. This means we have replaced and ruled out both the RAM and motherboard.The only major component left that has not been changed is the CPU, so unfortunately all signs now point towards that being the fault causing the no display issue and RAM indicator error.The RAM warning light can also indicate a CPU-related fault, and based on all the testing we have carried out, along with the diagnostic indicator, the CPU can only be the issue at this stage unfortunately”
 
pluxury_ said:
I sent the system to a repair service, and after diagnostics they said the RAM is working and the motherboard is also fine. From what I understood, by process of elimination they concluded that the only component not tested was the CPU. I returned that CPU and bought a new one, but the same issue still persists.
Also, when I powered it on today, the RGB lighting on the fans and motherboard (which are synchronized) flickered a couple of times, and after that the lighting stopped working completely (I read in Amazon reviews that this has happened with this motherboard before). On top of that, Q-Flash stopped working as well.
Initially I updated the BIOS to version F12 or F13 (not exactly sure), when Q-Flash was still working.
I have tried different RAM slots, as well as testing one stick at a time and swapping them, but nothing changed.
Click to expand...

before all of these happened...what was the initial issue? did the pc ever work properly?
 
I find it hard to understand what has happened exactly.

Correct me if I'm wrong.

1. Your new motherboard, RAM and CPU did not post (black screen / no boot) and displayed a RAM error.

2. You sent the components to a repair shop. They say the motherboard and RAM work.

3. You went and purchased a new CPU.

4. The PC then worked.

5. You attempted to update the BIOS (When did you do this? With what method?)

6. The PC then worked.

7. The PC now (how long after?) no longer boots and displays the same RAM error you had before.
 
Tetras said:
I find it hard to understand what has happened exactly.

Correct me if I'm wrong.

1. Your new motherboard, RAM and CPU did not post (black screen / no boot) and displayed a RAM error.

2. You sent the components to a repair shop. They say the motherboard and RAM work.

3. You went and purchased a new CPU.

4. The PC then worked.

5. You attempted to update the BIOS (When did you do this? With what method?)

6. The PC then worked.

7. The PC now (how long after?) no longer boots and displays the same RAM error you had before.
Click to expand...
PC never worked, at the first launch was dram error.
 
Last edited:
pluxury_ said:
No, it was also dram error when i built. It never started normally.
Click to expand...
are you still within the RMA period?
if you are, i would honestly say just to send it all back and start again.
no need to spend extra money and messing around further just increases the chance you break a part inadvertently
 
tamzzy said:
are you still within the RMA period?
if you are, i would honestly say just to send it all back and start again.
no need to spend extra money and messing around further just increases the chance you break a part inadvertently
Click to expand...
Yes, in RMA. But I’m confused. Anyway I will return motherboard to amazon because LED is dead.
 
pluxury_ said:
PC never worked, at the first launch was dram error.
Click to expand...
pluxury_ said:
Yes, in RMA. But I’m confused. Anyway I will return motherboard to amazon because LED is dead.
Click to expand...
If the repair shop confirmed that the board and RAM work, the pins are fine and you're sure the BIOS was updated to one compatible with the CPU, then here are some common reasons / possibilities:

1. Memory in the wrong slots (you said you tried that, but did you make sure you followed the recommendation in the manual with the second CPU?).
2. Cooler mount issue (e.g. too tight/too loose/uneven mounting pressure).
3. Case mounting issues, like a short, standoff in the wrong place.
4. The BIOS flash failed and it is still incompatible with the CPU.
5. Memory training not given enough time.
 
mickyflinn said:
Get yourself a b850 motherboard so it supports 9000 series CPU out of the box
Click to expand...
I would probably go this route as well and maybe not get another Gigabyte board.

Had a look online for matching faults and seems to be quiet a few. (think red led is CPU not RAM)

Example

On a side note, how come there are 2 different sites to download files?

On the whole tey look the same, but some files are different.

Gigabyte

Aorus
 
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