DSL Not Working.

Mundu · 24 Jul 2006 at 11:12

Went to help out my mates parents with their computer as they couldn't access the internet.

He has a DSL Lynksis router&modem which I turned off from the mains but still didn't rectify the problem. The lights that should be showing on the router were. I could get into the router settings but really didn't know if anything needed changing as it all seemed fine to me. Under the DSL tab it said the connection was up so it must be something to do with the router maybe?

They said it was working fine but when they switched it on the next day it wasn't working.

If anyone can give my some advice on what I should check while I'm there that would be great as running between houses doesn't sound like fun.

Yas786 · 24 Jul 2006 at 11:24

Perhaps its a problem with the isp?? or the exchange??. Get them to ring their isp up to checkon their side.

Mundu · 24 Jul 2006 at 11:40

Is there anything else I coul check in case it isn't that?

tolien · 24 Jul 2006 at 12:27

What ISP is it?

Mundu · 24 Jul 2006 at 12:34

tolien · 24 Jul 2006 at 12:37

Does the BT Speedtest login (FAQ for instructions) work?

AMDX23800+ · 24 Jul 2006 at 13:57

Have you actually set the username and password in the router yet? lol

Mundu · 24 Jul 2006 at 15:26

Nobody's touched anything so it should be in there. None of them seem to know that password only my mate who is on holiday but I'll have another go.

mjow · 24 Jul 2006 at 15:54

Also, if you have a spare filter, try that on the phone socket. I had one of those go faulty on me a while back and the adsl signal could not get through.

Mundu · 24 Jul 2006 at 18:24

where abouts do you type in the username and password for the modem for the linksys router?

darreny · 24 Jul 2006 at 19:03

i can tell you my settings if you want i use same isp and router, to see username you need to have encapsulation on RFC2364 PPPoA, shouldnt need a password

Mundu · 24 Jul 2006 at 19:58

That would be fanstastic! I just rang BT who said the line was fine and I needed to ring Lynksis to find out where to enter the username.

darreny · 24 Jul 2006 at 20:34

vpi-0, vci-38, click vc circle

Mundu · 24 Jul 2006 at 20:45

What tab are these settings under? If you could a screenshot would be great

darreny · 24 Jul 2006 at 21:46

its on the first set up screen, basic set up, will try to do you a screenie later

Mundu · 24 Jul 2006 at 21:57

So the setup>basic setup page. Thanks for that.

Just to make sure the Encapsulation setting also has the bridged option aswell?

darreny · 25 Jul 2006 at 00:28

encapsulation is RFC2364 PPPoA

Mundu · 25 Jul 2006 at 09:49

Thanks very much for your help! It worked.

Now I have to figure out why my PC is idling around 55-60C!!! :eek: