Ducky RMA

Beans on toast Dave · 22 Nov 2014 at 14:00

i must admit after reading this, i will not be using them at all!

Dtshaw · 22 Nov 2014 at 14:08

Oh, here the second time i sent it back and ducky said the following...

The second time we received your keyboard the warranty sticker was broken which is why we rejected it and the keyboard will not have been inspected.

but then i get this from OCUK (2nd time)

http://i.imgur.com/oKCRZXy.jpg

http://i.imgur.com/kmhVlJi.png

Oh, i think the best part is i have to pay to get that faulty keyboard back, shipping wise too

happy days..

Dtshaw · 22 Nov 2014 at 14:13

Dtshaw said:
Oh, here the second time i sent it back and ducky said the following...

The second time we received your keyboard the warranty sticker was broken which is why we rejected it and the keyboard will not have been inspected.

but then i get this from OCUK (2nd time)

http://i.imgur.com/oKCRZXy.jpg

http://i.imgur.com/kmhVlJi.png

Oh, i think the best part is i have to pay to get that faulty keyboard back, shipping wise... happy days..

EssexBoy · 22 Nov 2014 at 17:32

that's a shame as was gonna choose a ducky as my first mech.Hope you get it sorted.

pgi947 · 23 Nov 2014 at 00:17

Sound like a group of mugs trying to make it up as they go along for the sake of avoiding a warranty replacement.

No way you can request a refund?

The serial sticker bit is comical, well and truely caught with their pants down. Can see these guys getting an xfx style reputation at this rate.

Dtshaw · 23 Nov 2014 at 00:40

pgi947 said:
Sound like a group of mugs trying to make it up as they go along for the sake of avoiding a warranty replacement.

No way you can request a refund?

The serial sticker bit is comical, well and truely caught with their pants down. Can see these guys getting an xfx style reputation at this rate.

I cannot as i got it in January, used it for 5 months, then began all this crap...

pgi947 · 23 Nov 2014 at 10:12

So it's been out of action since March, that's sickening

almost 9 months (and counting) to sort an rma correctly is a joke.

Surely the customer must have some sort of protection in these kinds of circumstances?

Dtshaw · 23 Nov 2014 at 15:10

Well, it looks like my original RMA was had by OCUK on the 4th of June, so about 5 months and 16 days..

That does not include the weeks i tried to troubleshoot.. >.<

OhEsEcks · 23 Nov 2014 at 16:30

Surely after this length of time you have the right to a refund? Or simply get your bank to do a charge back and tell them to stick the keyboard? If you've kept all the paper work and email communication I'd love to see them mount a legal challenge against the decision.

MrMarvelous · 23 Nov 2014 at 16:32

Reading the posts it looks like Logitech is still the best company for pheripheral RMA's.

By a long shot too.

troops · 23 Nov 2014 at 16:37

Its not like they are that cheap either, definate on my aviod list.

Dtshaw · 23 Nov 2014 at 16:38

OhEsEcks said:
Surely after this length of time you have the right to a refund? Or simply get your bank to do a charge back and tell them to stick the keyboard? If you've kept all the paper work and email communication I'd love to see them mount a legal challenge against the decision.

The thing is, i don't have the slightest clue concerning all that. I've got all the emails from OCUK, Ducky and all the receipts, yeah..

OhEsEcks · 23 Nov 2014 at 16:44

Dtshaw said:
The thing is, i don't have the slightest clue concerning all that. I've got all the emails from OCUK, Ducky and all the receipts, yeah..

Simply tell OCUK and Ducky that 9 months to repair a keyboard and then trying to claim it was water damaged and all sorts is not an acceptable way to conduct business.

When I moved into this house, I told TalkTalk who were my ISP at the time I was moving and I wanted the internet live when I moved in. They took two months from my moving in date before they even wanted to send an engineer out, depsite the fact I was always ringing them asking when I was going to get one out. After two months I cancelled the direct debit for the internet, told my bank to do a charge back for the two months I'd been without internet and went with Plusnet. I then got a phone call from TalkTalk asking me what was up and had a very angry conversation with an Indian gentleman and told them they'd failed regarding any contract we'd had and that if they wanted to take me to court and explain why I'd been without internet for two months despite my informing them of my moving date they were more than welcome to. Otherwise this would be the last communication we would have with each other and that would be it. They never called back...

Dtshaw · 23 Nov 2014 at 17:02

OhEsEcks said:
Simply tell OCUK and Ducky that 9 months to repair a keyboard and then trying to claim it was water damaged and all sorts is not an acceptable way to conduct business.

When I moved into this house, I told TalkTalk who were my ISP at the time I was moving and I wanted the internet live when I moved in. They took two months from my moving in date before they even wanted to send an engineer out, depsite the fact I was always ringing them asking when I was going to get one out. After two months I cancelled the direct debit for the internet, told my bank to do a charge back for the two months I'd been without internet and went with Plusnet. I then got a phone call from TalkTalk asking me what was up and had a very angry conversation with an Indian gentleman and told them they'd failed regarding any contract we'd had and that if they wanted to take me to court and explain why I'd been without internet for two months despite my informing them of my moving date they were more than welcome to. Otherwise this would be the last communication we would have with each other and that would be it. They never called back...

Well, i got given pictures from them about the water damage. I really don't understand how that could be possible. I mean the first time they opened it up and inspected it, there was no water damage and i havn't even touched the keyboard properly since i originally sent it back.

The only times i have touched it, was after i got it back to test if it had the same issues and it did... ^.^

I then get the RMA sticker business and well, as you can see from earlier posts. The sticker was intact but got refused due to the warranty sticker being damaged..

Now it has water damage strangely, which leaves me with no warranty, having to pay to get a faulty keyboard shipped back and £110 out of pocket, not to mention time and £££££££ and stress.. >.<

Then there is the final insult, Offering me a £20 discount on a new keyboard with different switches and leds. Yeah, that's great, that's still £90... for a new keyboard.. -_- after all this bs

OhEsEcks · 23 Nov 2014 at 17:07

The whole thing stinks and I think you should speak to the CAB or a solicitor.

RobHague · 23 Nov 2014 at 17:57

"Dear Customer, after inspection we found your keyboard to have been used improperly. Our warrenty only covers use by humans. We suspect you may have a cat who has used its ikkle paws on it. However as a curtesy we will give you a £10 voucher off any new keyboard costing over £100. Please be advised there will be a £5 administration fee plus £2 postage. Additionally since your item had an invalid warrenty due to feline interference you were charged £20.00. You now owe us money. We tore up your voucher and threw it at the screen."

Got carried away XD but yeah screw them. No thanks.

Hope OcUK can sort them out. How old is the keyboard btw?

Dtshaw · 23 Nov 2014 at 18:06

RobHague said:
"Dear Customer, after inspection we found your keyboard to have been used improperly. Our warrenty only covers use by humans. We suspect you may have a cat who has used its ikkle paws on it. However as a curtesy we will give you a £10 voucher off any new keyboard costing over £100. Please be advised there will be a £5 administration fee plus £2 postage. Additionally since your item had an invalid warrenty due to feline interference you were charged £20.00. You now owe us money. We tore up your voucher and threw it at the screen."

Got carried away XD but yeah screw them. No thanks.

Hope OcUK can sort them out. How old is the keyboard btw?

Hahahahaha!

I got it in January of this year..

Doogles · 23 Nov 2014 at 18:57

Well this is bad still hasn't been fixed? Glad I got a Qpad and not Ducky.

Dtshaw · 23 Nov 2014 at 19:09

Doogles said:
Well this is bad still hasn't been fixed? Glad I got a Qpad and not Ducky.

Nope, it hasn't. The only options they gave me was for me to pay to get the faulty keyboard back or get sent a new one for £90 with a £20 discount...

pgi947 · 23 Nov 2014 at 21:46

Dtshaw said:
Well, i got given pictures from them about the water damage. I really don't understand how that could be possible. I mean the first time they opened it up and inspected it, there was no water damage and i havn't even touched the keyboard properly since i originally sent it back.

The only times i have touched it, was after i got it back to test if it had the same issues and it did... ^.^

I then get the RMA sticker business and well, as you can see from earlier posts. The sticker was intact but got refused due to the warranty sticker being damaged..

Now it has water damage strangely, which leaves me with no warranty, having to pay to get a faulty keyboard shipped back and £110 out of pocket, not to mention time and £££££££ and stress.. >.<

Then there is the final insult, Offering me a £20 discount on a new keyboard with different switches and leds. Yeah, that's great, that's still £90... for a new keyboard.. -_- after all this bs

Do you have a copy of the S/N from the keyboard from before shipping? I'd be tempted to see if it matches with what you get back.

I'd also reiterate the point with OcUK that its been back 3 times now and all of a sudden it mystically has water damage?