Ok,
So now I have been into work and have accessed my email, things are a little different.
Now I am fully aware and have seen both sides of the story I can honestly say that Ducky have pretty much gone above and beyond here for you.
This thread is very much looking for a forum sympathy vote, and in honesty you had my full backing until I saw the pictures provided to me by Ducky UK
06-14
you sent the board back to us with a 'keys not registering' fault. This was forwarded to Ducky for inspection as per our RMA terms with that supplier. We do not test their products before sending back for manufacturer inspection due to the simple nature of a keyboard compared to more technical components such as graphics cards.
Ducky were unable to replicate this and
the keyboard was not stripped down as everything was working fine in their testing.
11-14
The board arrived back with Ducky for the same fault. Why did this take 5 months for the problem to be reported again?
When Ducky received the product back, the Warranty Void sticker was damaged. This warranty void sticker covers the screw to open the keyboard and because of this the keyboard was rejected as warranty void. Standard practice for nearly every manufacturer.
The keyboard was not stripped down on this occasion either.
The serial number sticker has not been mentioned by Ducky UK.
20/11/14
Customer contacts Ducky taiwan who authorised Ducky UK to take another look at it as a one off. The item was returned to Ducky UK with no involvement from Overclockers UK.
The
keyboard was stripped down for a full fault inspection and found to be water damaged amongst other things. The inside of the case is full of rolling tobacco and other debris.
This item, is clearly neglected. I took apart my two year old, heavily used Shine II a few months back to modify it and the rear of the unit is completely clean. This unit has clearly been taken apart.
25/11/14
I have spoken with Ducky UK this morning to gain a better understanding of how they have handled this return without our involvement, upon informing the customer about the water damage, they had a reply asking if a repair could be carried out at the customer cost.
Ducky UK, In an effort to do right by the customer have contacted Ducky head office and had authorisation to replace the keyboard at a loss to them. despite the unit showing signs of customer induced damage.
Ducky have only one suitable replacement available in UK inventory. A Shine III with Brown Keys and Red LED.
As I mentioned previously, options are limited as the Shine III is an EOL product now.
So the customer is being offered a brand new board through Ducky as a gesture of good will.
I must stress that the main part of this return has not been handled via Overclockers UK and that I am merely acting as an intermediary in this affair to relay the facts back to the forum as I believe that both sides of the story need to be in this thread.
TLDR:
Customer returns a keyboard twice. waits 5 months between returns. has item rejected. manufacturer agree to direct return. manufacturer finds product subject to CID and still provide a suitable replacement.
As such, Overclockers UK will not be offering any refund on this item and all outstanding RMA claims on the product will be closed as is the case with manufacturer provided replacement.
Sorry it's been a pain for you and like i said I'll direct rich to it when he gets in tomorrow.
How does what you said even make sense?. I've never opened the unit, as you can see, the bit of tabacco behind the keyboard. Which i couldn't clean because it would void my warranty...
