E-on what a joke.

We're with Eon on an economy 10 tariff, 2 bed flat with no double glazing and very poor insulation. Last month I paid about £72 (no gas in the flat) and the Eon calculator suggests that we use more than the average house!
 
The energy regulator is a toothless joke and the energy companies have far to much control over our lives but as most of the powers that be have a vested interest in the form of the back handers these companies hand out to them in various poorly disguised forms they will just carry on getting more and more powerful and ride rough shod over our irrelevant lives in their greed for maximum profit. :mad:
 
Liquid_Entity said:
I'm £400 in credit. I've been with npower since August. Have given reading every month but they have never given me a proper bill. I've had bills but then next day they reverse it.

Thesr companies are a disgrace. Our direct debit is £119 a month. Crazy.
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I think I am in the opposite position. I am underpaying, but I struggle to get hold of anyone on the phone and my online account won't let me in. I finally got hold of someone to get my account sorted, they said it would take 28 days. I ask to be passed to someone to take my meter readings, and the line cuts out.

NPOWER are a disaster.
 
I pay the same amount all year round for my gas/electricity to my supplier. In summer it builds to a nice credit limit and then come winter, when I'm using more any over the monthly I pay comes out of the credit I've managed to store up.

It's a nice simple way of avoiding post-winter bill shocks & I know exactly what's going out each month all year round.
 
Have to say that Eon have been ok for us.

Anyway, one advantage of moving to France is that all prices are state regulated.
 
i have been with N-Power for a few years, they estimated my bill at £69 a month, i have always know this was way too long, i keep my house like a sauna! heating is always on and i hardly turn off my pc (i know i am bad) i ring them all the time saying they are wrong and my bill shows i am still in £600 credit. I rang them about a week ago and spoke to a manager and stated yet again i use more than your thinking and the reading your getting through cant be right. they finally listened took the proper reading. and yeah you guessed it i now owe them money which is fine i expected it, but they are now houding me for it, its only £280 but when they thought they owed me £600 all was quiet on the western front. these companies are disgraceful, i am going to change but its catch 22 really with these idiots, there all bad and half of them dont know their ar*e from their elbow
 
If your energy company supports it then variable direct debit is the way to go. Pay for what you use, submit your reading every month and pay for what you used that month.

No silly estimated bills, problem is too many would rather let their meter tick over and have the energy companies over charge them on estimated bills. May not apply to many people on here but our parents or grand parent get caught out this way because they cant be bothered to make the effort to read the meter every month and rather stick to the "old skool" ways or not aware of it.
 
That's what I thought I was doing. Online account and I could pay whatever the bill was each month.

Except nPower only bill 2 times a year. December and June. So anything else is just made up out of thin air and my direct debits are taken.

You'd think with readings every month at the end of each month they could work it out.

Even my Dad is struggling to work out what the actual charges will be and he's been doing his own utility bill calculations for years. nPower changed their systems last year and this is why everything is soooo messed up. They sent out some letters and online message about nobody being affected but that's just utter bull !! npower should be fined massively for the amount of mess they are in.
 
Could be worse....

Last year I moved out of the flat I was renting (it was elec only). I was there for 6 months which just so happened to also be winter months. When I first moved in and set my account up with E-on I told the guy on the phone all the details of the property so that he could put me on a price plan that would reflect my typical usage. He suggested £54/month. Once I moved out I phoned them up to give them an accurate meter reading and asked them to close the account. I was expecting a small credit or debit (most likely a small debit as it was winter) to be sent through to me. I got a bill saying I owed them in excess of £700......

So....1 bedroom flat with 2 people in it -

Paid £54/month x 6 months = £324 (as suggested by them...)
Get stung with £700+ final bill on top which they took out of my account without any warning under the same direct debit that was set up for the £54. :mad:
 
Resident said:
I pay the same amount all year round for my gas/electricity to my supplier. In summer it builds to a nice credit limit and then come winter, when I'm using more any over the monthly I pay comes out of the credit I've managed to store up.

It's a nice simple way of avoiding post-winter bill shocks & I know exactly what's going out each month all year round.
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Same here. for gas its a £50 DD per month. from april to sep the heating's basically off, i had a £300 credit with them last sep. used £250 of it over the winter :D
 
Lima said:
Could be worse....

Last year I moved out of the flat I was renting (it was elec only). I was there for 6 months which just so happened to also be winter months. When I first moved in and set my account up with E-on I told the guy on the phone all the details of the property so that he could put me on a price plan that would reflect my typical usage. He suggested £54/month. Once I moved out I phoned them up to give them an accurate meter reading and asked them to close the account. I was expecting a small credit or debit (most likely a small debit as it was winter) to be sent through to me. I got a bill saying I owed them in excess of £700......

So....1 bedroom flat with 2 people in it -

Paid £54/month x 6 months = £324 (as suggested by them...)
Get stung with £700+ final bill on top which they took out of my account without any warning under the same direct debit that was set up for the £54. :mad:
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i would contact the bank and ask for that to be returned as an unauthorized DD
 
British Gas here and have no issues what so ever.

I use their Android app to submit meter readings and get monthly reminders via email of when to submit meter readings to get an accurate bill which all works swimingly. I've not had any billing or direct debit issues in the 13 years I've lived in this house.
 
For the first 12 months energy consumption in a new property (from the perspective of a supplier) is an unknown factor.

They set the direct debits higher to reduce the propensity for people going into debt for the first year, once they have a full years worth of data really they should be changing the DD to match accordingly.

Providing regular readings, always recording the meter when you move in/move out, having a good idea of your usage will go a long way to solving the common issues.
 
LOL i used to demand a cheque for any credits on my energy account even if it was a tenner, i didnt want them to have it.

I have been with E.on for years now and just before winter i checked with them an we had £300 credit, paying £99 pm.

I told them to keep it so we didnt have a massive bill after winter, it all evens out in the end.
 
With Eon, never had a problems, currently pay £60 a month and my last bill was £185 for a quarter. Think they had me on £65 for the first year, then moved it down to £60 after a years worth of data.
 
krooton said:
EDF FTW!
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Is that a joke? They were the worst energy company i had ever been with. I moved from British Gas to them a few years ago and was locked into their fixed price deal until October last year. For the first 18 months and despite constant pestering from me, they didn't bill me for my Gas usage. I was providing them with monthly Elec and gas readings yet they never billed me for gas, just the elctricity. Every time i phoned up and after being on hold for over 30mins they either cut me off or transferred me to another department who then cut me off. They never answered emails and they have by far the worst customer service i have ever encountered. Eventually the only way i got it sorted was by sending recorded delivery letters to everyone at head office i could find a name for. They finally provided me with a "case officer" to sort things out (who i still couldn't get through to on the telephone despite having a "direct dial" number) yet it still took over four months to sort things out. Luckily my direct debits were enough to cover the whopping bill for the gas. For all my troubles they gave me a credit of £20!! Absolute joke of a company and as soon as my contract was up i swapped to M&S Energy who have been great so far.
 
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