Ebay are useless

Chrisss · 1 Sep 2006 at 18:05

Sold a motherboard/CPU combo a few months ago, was all tested and working 100% and packaged accordingly.

Buyer receives item, leaves positive feedback, and then 2 weeks later replies saying he hasn't got the motherboard working, and says the item is faulty. I reply back saying it worked fine before I sent it.

Buyer files complaint with ebay a couple of months later. Now you need to reply to these complaints within 7 days...which is great if you don't even check given email account every week! :rolleyes:

I find my account suspended because I didn't reply to the complaint in time, I email back, explaining the situation clearly to Ebay, and I get the usual useless response back which included a request for me to refund the buyer and pay a shipping cost of 15 pounds just to get my account back!

Adam · 1 Sep 2006 at 18:07

Well with respect, 7 days is a pretty reasonable time for you to reply to the complaint. Maybe you should change your ebay email to one you check regularly?

iCraig · 1 Sep 2006 at 18:07

Right, ok.

If you're ratted off with eBay, wouldn't it be better to get in contact with them and try sorting it out?

Darcy · 1 Sep 2006 at 18:09

tbh i wouldn't give into that.

i've stopped using ebay for a long time now, i just don't find it that great anymore. you can find things cheaper on the net (when you put postage into account) and many things don't seem to be at the point of it being worth it to you.

it's only good for collectors and specialised things imo. but all to your own.

Chrisss · 1 Sep 2006 at 18:11

iCraig said:
Right, ok.

If you're ratted off with eBay, wouldn't it be better to get in contact with them and try sorting it out?

Yes I obviously did that before I posted here!

crystaline · 1 Sep 2006 at 18:11

they are always on the side of the buyer these days.

I had the same thing happen. Someone said something was faulty, I knew it wasnt. They claimed for a refund, I said no. My word against theirs. They disputed with PayPal and PayPal sweeped the money clean from my account.

Not chuffed.

Lost the stock and the money

and they got a 100 quid dress for free.

I refuse to use it anymore because buyers know the tricks and can get their money back in most cases. Ebay only cares about new signups.

Chrisss · 1 Sep 2006 at 18:13

Luckily the buyer paid be cheque so he or Paypal will never get there hands on it.

Given that it took the buyer 2+ weeks to complain to me that it was broken even after leaving +ve feedback, I'd say he probably broke it himself and is trying to pull a fast one.

Bri · 1 Sep 2006 at 18:13

crystaline said:
...

How can a dress be faulty? Don't they have to send it back?

Chrisss · 1 Sep 2006 at 18:14

Adam said:
Well with respect, 7 days is a pretty reasonable time for you to reply to the complaint. Maybe you should change your ebay email to one you check regularly?

Well what if I had gone on hoiday for two weeks?

Ebay can't just expect people to reply to their queries within 7 days.

iCraig · 1 Sep 2006 at 18:15

Chrisss said:
Yes I obviously did that before I posted here!

Yeah you're right, it was obvious.

crystaline · 1 Sep 2006 at 18:16

Bri said:
How can a dress be faulty? Don't they have to send it back?

They said the seam was split. I knew it wasn't as I checked it thoroughly before sending and the customer refused to provide pictures of said flaws. Sending it back didn't even come up because after i refused to refund they didnt even give me the option.

Chrisss · 1 Sep 2006 at 18:16

iCraig said:
Yeah you're right, it was obvious.

I think it was pretty obvious that I was going to repsond to ebay.

crystaline · 1 Sep 2006 at 18:17

Chrisss said:
Luckily the buyer paid be cheque so he or Paypal will never get there hands on it.

Given that it took the buyer 2+ weeks to complain to me that it was broken even after leaving +ve feedback, I'd say he probably broke it himself and is trying to pull a fast one.

This is what I think happened to me. Some porker tried to squeeze their rolls into a dress that was too small and they split it and tried to blame me.

Adam · 1 Sep 2006 at 18:18

Chrisss said:
Well what if I had gone on hoiday for two weeks?

Ebay can't just expect people to reply to their queries within 7 days.

Well thats the system in place. If you were on the end of it do you think a longer time limit would be reasonable? I don't, 1 week is a fair amount of time to wait.

iCraig · 1 Sep 2006 at 18:21

Chrisss said:
Well what if I had gone on hoiday for two weeks?

Ebay can't just expect people to reply to their queries within 7 days.

Typically people won't go on holiday in the middle of using the eBay service.

Chrisss · 1 Sep 2006 at 18:22

Adam said:
Well thats the system in place. If you were on the end of it do you think a longer time limit would be reasonable? I don't, 1 week is a fair amount of time to wait.

Well a better system would to temporarily suspend me until they received a response.

They've based their decision on the fact I haven't replied to them within the alloted time, and not on whether I am actually in the right or not.

Chrisss · 1 Sep 2006 at 18:23

iCraig said:
Typically people won't go on holiday in the middle of using the eBay service.

Did you not read my OP?

I 'bolded' the bits which are relevant to you.

The buyer complained 2 months after I sold the goods.

Sweetloaf · 1 Sep 2006 at 18:24

crystaline said:
they are always on the side of the buyer these days.

Not always, I bought a TV card a while back, in the ad it clearly stated that the pack included software, a remote control and a host of in out cables. The card arrived on its own, contacted the Bay and the seller, the seller never responded and the Bay told me that they didn't have enough information to follow it up :rolleyes:

Darcy · 1 Sep 2006 at 18:26

Sweetloaf said:
Not always, I bought a TV card a while back, in the ad it clearly stated that the pack included software, a remote control and a host of in out cables. The card arrived on its own, contacted the Bay and the seller, the seller never responded and the Bay told me that they didn't have enough information to follow it up

so in other words, they are more on the side of the 'conner' lol

crystaline · 1 Sep 2006 at 18:28

Darcy said:
so in other words, they are more on the side of the 'conner' lol

lol that is more correct. Not the buyer or the seller, just the conner

i think ebay has become such a minefield most people now have been scammed at one time or another- even those with the commonsense to avoid the most dodgy ones.