I’ve had a couple of issues recently with ebay, one most recently with a low cost £15 item where the buyer was a zero rater and has not paid so i’ve just raised a case for non payment. Can get a fee refund on that after 3rd July, a bit annoying but I will just get my fee back and relist.
The other item was another low cost item that was sold using global shipping. The buyer was in Germany and paid promptly and I packed it all up and sent it off using Collectplus as I usually do to the ebay shipping center. The next day I got a case raised against it for ‘item not as described or faulty’ so I contacted ebay support on IM and they basically said they cannot do anything and I need to contact ebay support in Germany, not the UK.
So I contacted Collectplus and got a stop and return put on the parcel which they did ok and then I refunded the buyer and closed their case against me. They then replied back an hour later to say they had raised a case against the wrong item and was sorry and could they still have the item if they put through another Paypal payment, I politely declined.
After about 4 days of waiting I just now got an email from Collectplus to say they have lost the parcel so sent me a claim form. I should now get my ebay cost plus shipping cost refunded back to my Paypal.
I won’t be using ebay global shipping again, once there is an issue ebay UK wash their hands of any problem!
