Ebay 'money back guarantee policy'

VincentHanna

VincentHanna

VincentHanna

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As seen here: https://www.ebay.co.uk/help/policie...licy/ebay-money-back-guarantee-policy?id=4210

My wife sells a lot of clothes and shoes on eBay and I know from the many threads here they tend to always side with the buyer, not the seller.

But she sold some shoes and doesn't have a return policy, and the person asked to send them back because "They don't fit"

They were advertised as a size 4 and my wife is a size 4.

The buyer didn't say there was anything wrong with them other that that.

My wife has refused the request, quoting the eBay guarantee and pointing out it doesn't cover sizing issues.

So what's the likely hood that she will have to accept a return?
 
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Where does it mention in that guarantee about sizing and fit, I can't see anything.

VincentHanna said:
So what's the likely hood that she will have to accept a return?
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100% likely.

Not all sizings are the same. I take 10.5 shoes if I buy from Clarks, 11 if I buy Nike trainers.
 
Clothes are problematic for me in general at times.

Like I'm a 34" waist, always have been my jeans etc older trousers all that. I bought 34 trousers from asos and they were too tight.... I had to send them back and get 36's.
 
iron_monkey said:
They'll probably "find" a fault with them and then you'll have to accept a return and pay the return postage.
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And your missus will possibly get neg feedback. Some buyers are just sh****gs
Feek said:
Not all sizings are the same. I take 10.5 shoes if I buy from Clarks, 11 if I buy Nike trainers.
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True. Selling or buying clothing online looks fraught with potential problems.
 
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I also can't see any reason in that 'Money Back Guarantee' T&Cs that would suggest someone buying a pair of size 4 shoes is entitled to a refund because size 4 doesn't fit them.

But eBay being eBay, i'll be surprised if the outcome is anything other than being made to accept a return or end up with negative feedback.
 
CREATIVE!11 said:
Clothes are problematic for me in general at times.

Like I'm a 34" waist, always have been my jeans etc older trousers all that. I bought 34 trousers from asos and they were too tight.... I had to send them back and get 36's.
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You see, this is what I have a problem with too. I don't understand it, 34" should be 34" no matter the style, where you are in the world or what 3rd world ******** the clothes were produced in.
 
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Feek said:
Where does it mention in that guarantee about sizing and fit, I can't see anything.


100% likely.

Not all sizings are the same. I take 10.5 shoes if I buy from Clarks, 11 if I buy Nike trainers.
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It doesn't, but it explicitly says it's for faulty, damaged or incorrect items.

Sizing clearly not covered.

If they now damage them on purpose and magically find/report a fault, won't eBay be asking the buyer why they initially only reported an issue with the size and not the damage?
 
Malevolence said:
You see, this is what I have a problem with too. I don't understand it, 34" should be 34" no matter the style, where you are in the world or what 3rd world ******** the clothes were produced in.
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Very true. I ordered a jacket from Amazon not knowing it was coming from China. The XL size didn't even fit my 7 year old! Then there's discrepancies between manufacturers; I got two pairs of work trousers of the same stated size but one pair was an inch too small. Crap QC.

As for the OP, you'll have to accept the return even when knowing the woman wore them once to that one night out or wedding. Ebay have discovered that buyers don't put up with crap and that sellers have too.
 
Malevolence said:
You see, this is what I have a problem with too. I don't understand it, 34" should be 34" no matter the style, where you are in the world or what 3rd world ******** the clothes were produced in.
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Men's trouser waist sizes are hilariously different between brands.

As you say, an inch measurement should be an inch measurement, but it most certainly is not.
 
If the buyer says item not as described, faulty or anything like that then ebay always side with the buyer in my experience, seemingly automatically
 
VincentHanna said:
If they now damage them on purpose and magically find/report a fault, won't eBay be asking the buyer why they initially only reported an issue with the size and not the damage?
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Anyone with some common sense would but no eBay will not find it at all suspicious.
 
Accept return and resell on next 80% discount weekend. Keep all messaging with buyer on ebay messaging as it's not private. They pay return postage. Any negative feedback, challenge the defect under the category 'outside of my control' specifically stating you can only go as far to list the size as per manufacturer details.

They are most likely to open a case if you don't and this could lead to buyer being sided with. Any negative feedback is less likely to be removed. Defect and negative. Some don't care, others do.

If the shoes are expensive, ask for tracked return 48 hours. It's cheaper purchased online.
 
I think this kind of thing is why a lot of people just accept returns as often if the buyer has remorse or in this case doesn't fit they may just concoct some story to return anyways, at least if you accept returns as "doesn't fit" then they will have to pay for the return and then can list again when fees discount.
 
Does she buy clothes specifically to sell them or are they her old clothes? If the former then she is a trader and consumer law applies. Regardless though, eBay will side with the buyer.
 
As somewhat commented it's the payee of the return postage that's the only debate point -
if they said size doesn't work for them, its down to them ... whereas if they had said undeclared fault (that boat has sailed here haha) you'd have to pay;

(bought some new trainers on ebay where seller by mistake wrongly declared a 9.5 as a 9" and he had to pay - after email discussion in ebay system )
 
Under distance selling laws you have to accept a return within 14 days for any reason. Ebay will 100% side with the buyer. Just accept the return and be polite to the buyer in order to keep positive feedback
 
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