eBay return do I have rights?

[Beans on toast Dave]

if i was the seller i would rightly be annoyed, i would not have accepted the return
but that leaves you open to the buyer saying its broken and the a forced return
sellers probably thinking he's going to get scammed

also when hes gets it back its going to be harder to sell as it will be post christmas

 

[Semple]

If the seller is experienced on eBay he'll know he can't reject it, as eBay will just get the seller to return it anyway or the seller will say it's faulty. The only good thing here for the seller in a 'change of mind' reason is that the buyer pays for return postage.

It's a sealed phone, so will have a hard time claiming it's faulty

 

[Maccy]

Seller: “I am not a shop”

 

[stoofa]

if i was the seller i would rightly be annoyed, i would not have accepted the return
but that leaves you open to the buyer saying its broken and the a forced return
sellers probably thinking he's going to get scammed

also when hes gets it back its going to be harder to sell as it will be post christmas

Which is the very situation I've been in.
I'm a private seller and I have sold plenty of items "new and sealed" - that doesn't suddenly give someone the right to return something.
It's based on who the seller is - not what they are selling.
If I'm a business on Ebay, whatever I'm selling has to allow returns - as a private seller I do not.

However, I sold a router ages ago. 100% working, but the chap was having trouble setting it up. I helped for a little while with suggestions and eventually he contacted me to say "this obviously wasn't the router for him - so he'd like to return it".
I told him no, sorry - but told him to relist it, he'd make most of his money back.
Less than 24hrs later there is a buyer dispute "Item not as described".......
I showed his message to me about returning it as evidence - ruled in his favour, I have to take the item back and of course I'm out of pocket on postage etc.

I don't particularly have an issue with "ruling in favour of the buyer" as a rule for Ebay - however there always has to be exceptions to rules. And of course there are always those willing to use these rules to their own advantage.
OP changes his mind and will now use all the lies available to him to get the outcome he wants - buyer will lose out, but it doesn't matter does it? He's just a faceless person on the internet.

 

[Jono8]

It's a sealed phone, so will have a hard time claiming it's faulty

Trouble for the seller, is that the OP could then just unseal it and make up something that is wrong with it and send it back (and there would be nothing he could do about it).

Then he is even more out of pocket as he now has a used/unsealed phone to sell.

 

[glenimp617]

I see this more and more these days, even on this very forum. People buying expensive things, and then in a matter of hours either changing their minds, or not realising what it was they were buying.

Doesn't anyone research their purchases anymore?

Must be great for the delivery companies

 

[LuckyBenski]

I see this more and more these days, even on this very forum. People buying expensive things, and then in a matter of hours either changing their minds, or not realising what it was they were buying.

Doesn't anyone research their purchases anymore?

Must be great for the delivery companies

I still remember when the bid and Buy It Now buttons on eBay had a disclaimer saying you are entering a legal contract to purchase this item. I still see it in my mind every time I use eBay.

People don't know they're born!

 

[Deleted User 298457]

I see this more and more these days, even on this very forum. People buying expensive things, and then in a matter of hours either changing their minds, or not realising what it was they were buying.

Doesn't anyone research their purchases anymore?

Must be great for the delivery companies

Diesel actually ran an advertising campaign centred around this very fact. Apparently it is totally common now for folk to buy mega expensive clothes, wear them out/to dinner, and then return them:

Edit: your principled point though is quite funny to a millennial. Because it makes zero difference to my life at all whether they return something to some multi-millionaire corp at all. So therefore I don't care. More on you for protecting the "man"

 

[glenimp617]

Diesel actually ran an advertising campaign centred around this very fact. Apparently it is totally common now for folk to buy mega expensive clothes, wear them out/to dinner, and then return them:

Edit: your principled point though is quite funny to a millennial. Because it makes zero difference to my life at all whether they return something to some multi-millionaire corp at all. So therefore I don't care. More on you for protecting the "man"

Damn, I'm missing a trick here!! Now, where's that gucci belt link?

 

[Malevolence]

That's been going on for years. I used to date a woman who would buy a properly expensive dress for an occasion, wear it and then return it a few days later.

 

[Earth[Tera].bin]

Trouble for the seller, is that the OP could then just unseal it and make up something that is wrong with it and send it back (and there would be nothing he could do about it).

Then he is even more out of pocket as he now has a used/unsealed phone to sell.

Exactly Jono8. The point I was making is that as private seller , whether it's an 'auction listing' or a 'buy it now' and even if you've put down 'No returns accepted' you are still not 100% protected if the buyer is determined to return the device. eBay will nigh on always side with the buyer.

 

[tenofspades]

I agree a return the other day, but what annoyed me is how much I have to pay to have it returned. I paid £1.83 to send it, and I have to pay £3.35 to get it back.

 

[muon]

God, what a nightmare purchaser - I feel for the poor seller.

Ditto. Now the person returning it sounds like a scammer. And the seller probably thinks they are likely to get screwed over as ebay almost always believe the buyer.

The seller knows if they don't accept a return they will probably get a not as described claim or something to force a return.

I agree a return the other day, but what annoyed me is how much I have to pay to have it returned. I paid £1.83 to send it, and I have to pay £3.35 to get it back.

I think it depends on the reason. If it is simply changing their mind, then the buyer pays.