I've sold a lot of low value items on Ebay. Probably around 200+ items for a total of about £4k to £5k.
Problems I've had:
- a lost in post PC game (jewel case), sold for £1. Probably genuine (why bother otherwise?)
- a new, unopened, in box kids game sold for ~£14 that the buyer claimed didn't work but, after they opened a case and I asked for details of the problem, the case closed in my favour after they didn't respond at all.
- an old stereo amp, sold for ~£25, that I had only checked with one speaker connected. The buyer said that only one speaker channel worked (probably the one I checked). I believe him and arranged a partial refund to his satisfaction.
And the only one that still bites:
- A Nintendo Game & Watch (bought from a boot sale for £1) sold for £110. Sent to France using International Tracked. It never got delivered according to the tracking, the buyer contacted me to say it hadn't arrived. I checked the terms and found I needed to wait a little longer to make a mail claim and told the buyer, who waited patiently. I got lazy and didn't follow through with RM, thinking it was sorted as buyer didn't contact until nearly 3 months later when he opened a Paypal case. Tracking still didnt say delivered. I asked Ebay if I could refund him and, if it arrived later, that they could retrieve the money - they said yes. So I issued a refund.
Contacted RM - they investigated and, suddenly, the tracking updated to say it had been delivered. 3.5 months late. Meant I couldn't claim from RM for the loss. Back to Ebay - they can't get the cash back despite earlier advice. When I quote the earlier conversation, they refer me to a legal department address.
So one problem of consequence in lots of selling. It's been fine, really.
