Ebay - Sold items have gone missing

cainer said:
so his neighbour knew 3/4 items were missing, hmm, yet signed for the open box? then sifted through it? hmm
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Yeah, how did the neighbour know how many items should have been in the box in the first place?

I deal with eBay a lot and even they would close this case in favour of the seller as long as you have tracking information.
 
Scammer clearly if the weight differs then that is thier fault or Parcelforce and Parcelforce sack people on the spot for this. Send him a email telling him about the police, tracking no weight and make sure to leave feedback stating he is a chancer/thief.

Maybe even poo in his letterbox if ever passing through as well.
 
I reckon it was the courier that did it. I worked at a computer shop (special needs / education sector, so not a competitor!) for several years. We'd send laptops RTB for warranty repairs, and a few times a year, the manu would receive an empty box. What was happening, was the depot staff would slit the box underneath, pull the laptop out, then re-seal it with parcel tape. As laptop boxes normally have a carrying handle and the underneath wasn't in view, the driver was none the wiser. Cue disgruntled customer for not backing up their data, and disgruntled computer shop for having to foot the bill. This wasn't a single courier company btw... Fedex, Citylink, DHL... They got away with it because the depot staff are usually students / temps and tend to move on from the 'crime scene' sharpish.
 
I contacted the police who said they cannot do anything unless the buyer reports the theft. Its difficult for me because Parcelforce will blame the neighbour for the missing items and the neighbour will just say the parcel was delivered like this. How can I prove its one or the other..
 
mufc802 said:
I contacted the police who said they cannot do anything unless the buyer reports the theft. Its difficult for me because Parcelforce will blame the neighbour for the missing items and the neighbour will just say the parcel was delivered like this. How can I prove its one or the other..
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Tell the buyer to contact the police and get a crime number so you can report it to parcelforce. If he does then parcelforce should pay out, if he doesn't then he's a scammer and eBay will side with you.
 
Participant said:
Seems like the only way out of this is to video the entire process of packing the goods up and shipping it at the post office, being sure to capture the tracking reference etc.

Scam artists everywhere.
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Pointless.
 
I would hope as well that the parcelforce delivery driver upon seeing a clearly opened box, would refuse delivery and not pawn it off onto a neighbour.
 
An update: Parcelforce have now told me the parcel was damaged through transit. I'm now refunding the buyer and claiming compensation from Parcelforce. Goes to show, don't jump to conclusions!
 
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