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Ebay woes

edscdk said:
you sold a working item,

you got a broken item back that was the same one you sent..

I say it was the transit that caused the issue.

I am sure if a lot of people here packaged up their old laptops and threw them down the stairs then kicked them around a bit, shook them, left then them to freeze - numerous poepl would find the machines no longer worked correctly...
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Depends how you package them and who your courier is for laptops. For example if you ship by special delivery and don't use their packaging guidelines including putting fragile stickers on the outer packaging, they can refuse claims. Switched off a Laptop will take a shed load of abuse as long as it is well packaged.

Good practice if you feel OCD about it all is to use 20-30mm+ styrene insulation sheeting around the box to make a new outer box (then wrap in freight/packing paper).

Always ship in a laptops original packaging box which has the internal cardboard which suspends the laptop but holds securely. This style of oem packaging is used for very good reason and absorbs a hefty impact.
 
Scrutinize said:
Depends how you package them and who your courier is for laptops. For example if you ship by special delivery and don't use their packaging guidelines including putting fragile stickers on the outer packaging, they can refuse claims. Switched off a Laptop will take a shed load of abuse as long as it is well packaged.

Good practice if you feel OCD about it all is to use 20-30mm+ styrene insulation sheeting around the box to make a new outer box (then wrap in freight/packing paper).

Always ship in a laptops original packaging box which has the internal cardboard which suspends the laptop but holds securely. This style of oem packaging is used for very good reason and absorbs a hefty impact.
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sony do the best laptop packaging ive ever saw.

its a transparent plastic balloon thing that the laptop slips inside of but the plastic has an almost rubber feeling to it so the laptop cant slide about and its cusioned by an inch of air all around
 
He may not have broken it, we have quite a few eBay cynics as well. It may well have been damaged in transit... It's a bit late though to try and claim against the postage company unfortunately as he most likely doesn't still have packaging or the such like...

kd
 
Although it is possible it got damaged in transit I would say it is unlikely.

1 - It was in it's original packaging. In a box, suspended by cardboard inside.
2 - I used a courier.

He sent it back by royal mail.

The thing is, when it arrived with him, he claims half the keys didn't work. He sent it back and the screen and wifi card are faulty. This looks like classic water damage to me. IE, spilt water, keyboard became faulty. Water trickles into other components which then become faulty.

As I say, maybe it did get damaged in transit but it seems unlikely.
 
Ardmanz said:
Although it is possible it got damaged in transit I would say it is unlikely.

1 - It was in it's original packaging. In a box, suspended by cardboard inside.
2 - I used a courier.

He sent it back by royal mail.

The thing is, when it arrived with him, he claims half the keys didn't work. He sent it back and the screen and wifi card are faulty. This looks like classic water damage to me. IE, spilt water, keyboard became faulty. Water trickles into other components which then become faulty.

As I say, maybe it did get damaged in transit but it seems unlikely.
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Standard or Special delivery? Tell him to put a claim in for the damage caused when he returned the laptop. He claimed the keyboard wasn't working now you have extra issues that weren't caused by you or him according to himself so put it down to Royal mail.
 
Breeze said:
Standard or Special delivery? Tell him to put a claim in for the damage caused when he returned the laptop. He claimed the keyboard wasn't working now you have extra issues that weren't caused by you or him according to himself so put it down to Royal mail.
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no because then ebay will rule in the buyers favour and if hes successful on the royal mail claim RM will give him money aswell!

Look OP at the end of the day you screwed up and have been screwed over as a result. Best advice is too go get this fixed (what £30 max) and go from there. stop ****ing about with this buyer leave him bad feedback and job done.
 
iamtheoneneo said:
no because then ebay will rule in the buyers favour and if hes successful on the royal mail claim RM will give him money aswell!

Look OP at the end of the day you screwed up and have been screwed over as a result. Best advice is too go get this fixed (what £30 max) and go from there. stop ****ing about with this buyer leave him bad feedback and job done.
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He wont win a case with paypal regardless. Either the OP or the buyer should claim from Royal mail to recover the value of the laptop. If the buyer does OP keeps the money already paid. You can't leave a buyer bad feedback either.
 
I don't know if it was signed for, it was delivered to my work place and besides I've already told him I have received it back and it is faulty.

I'm going to persue this but I know I'm probably screwed.

I may ask for the postage details to claim for damages off of royal mail.


iamtheoneneo said:
no because then ebay will rule in the buyers favour and if hes successful on the royal mail claim RM will give him money aswell!

Look OP at the end of the day you screwed up and have been screwed over as a result. Best advice is too go get this fixed (what £30 max) and go from there. stop ****ing about with this buyer leave him bad feedback and job done.
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I agree with you but it will probably cost a lot more than £30 to fix.
 
If he hadnt mentioned the screen issues before sending it then they may have been caused in transit.

If he didn't send with approapriate insurance and it's been then that's not your fault tbh.
how was it packed both ways?
Do you still have the packaging?
 
The packaging (barring the brown paper wrapping) has been kept.
I insured it, I don't know if he did. I brought up the postal insurance he used and he ignored it saying it was obviously faulty before it got to him (even though none of the issues presented themselves, except for the keyboard, supposedly) .
 
To the OP check out these guys re your laptop screen flickering they are pretty cheap - also check the laptop using an external monitor to see verify if you have a main board problem or not about the green lines.

I've been in a similar situation and can tell you paypal always side with the buyer in cases like these. The lesson I've learnt is to avoid eBay.....They've really went down hill - sellers not allowing to leave negative feedback was the final straw for me.
 
I bought a 11" laptop of the MM, it came extremely well packed but it wouldn't stay on, kept turning itself off before posting. Turned out the CPU fan was stuck, I tweaked it with a small screw driver and bingo no problems since. The seller had very good trust too so I put it down to problem occurring during transit!
 
Because I'm refusing to roll over and play dead he said he's contacted trading standards and is sending me a letter regarding "consumer protection distance selling referance to 2000".

What does he mean by this?
 
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