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kmufc77

kmufc77

kmufc77

Soldato
Joined
15 Jul 2007
Posts
4,953
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Hi another Ebay question please.

Ive sold a item on Ebay recently,the item was sent on the 30/12/2010 and the buyer hasn't received item yet.

Ive checked the Royal Mail tracking page which simply tells me the item is still in progress, so im guessing the item has been lost.
The buyer is giving it till tommorow until he asks paypal for a refund,obviously i cant do sod all until 15 days has passed until i can make a claim with the Royal Mail.

So if the buyer asks Paypal for refund as the parcel still hasnt arrived and they can see that the tracking info still says the item is in transit,will Paypal debit the money from my account to refund the buyer and then leave me to chase the money from Royal Mail?

I think i know the answer:rolleyes:, just thought id ask people as ive never had this issue before
 
The Halk said:
The buyer can get stuffed. He needs to wait a reasonable time for Royal Mail to do it.

I claimed an item was lost in the post on eBay before, and the seller told me to wait until Royal Mail allow a claim, and they'll refund me and claim at that point.

That seemed reasonable. You should reasonably explain it to the buyer and asssuming he's not an idiot he'll go with what you say.
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Yeah i been in communication with the buyer and spent 30 mins on the phone to RM and have provided buyer proof of tracking that the parcel says its in transit.

Yet he is making a claim tommorow if nothing arrives,not much i can do,Ebay/Paypal is a complete joke with sellers and there is no protection at all
 
Will Gill said:
wonder what happens if the parcel then gets delivered whether you can reverse the reversal, probably not, yet another wonderful ebay **** up :(
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Yes this has crossed my mind,yet the buyer has agreed to send the item back if this happens,i just got to hope hes honest.
 
Derek W said:
the buyer sounds like a tool.....posted on the 30th. Probably got processed on the 31st but didn't move anywhere.....new year, sunday and probably two other days off so typically not even looked at till the 5th so i would hazard a guess that it only really got shifted today....depending on what post you sent it, it will arrive tomorrow or saturday unless its at the bottom of a pile somewhere.
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Recorded 1st class
 
The Halk said:
Kmufc77, you might have missed oen of my posts. Zowghi is guessing and got it wrong. I've explained what happens if he raises a dispute and how Paypal handle it.

He raises the dispute
You have 20 days to argue with him
At that point he can escalate it
Paypal will request a tracking number from you.
So far it's over 20 days.
------ Above this line is fact, below it is conjecture.
Clearly they're not going to request a tracking number for no reason at all. If you give them a tracking number and Royal Mail say it's still being delivered then they'll just tell him to wait until Royal Mail get somewhere with it.

I'd get back to him and tell him he can raise a dispute if he wants to delay things. Tell him as soon as Royal Mail say it's missing you'll refund him in full. Until then he should wait for it. If he raises a dispute it'll take 20 days before anything can be done, which would delay his refund.
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Thanks mate for the good advice,im just emailed him asking him to wait until atleast Saturday.

If what you say is true then let him make a dispute and delay things,i will post back in the thread and let you all know the communication from him/Paypal

I thought its my duty to be a nice buyer and be as helpful as i can.maybe im being too soft?
 
Here guys this is what ive just received be grateful is someone could tell me what to reply back to,im not that good with words:



Hi Dean. If you were any kind of decent person you would have offered me the refund without me having to make a claim for it. Its obvious that you are just trying to delay paying as long as possible with no regard for me or my kids.I will send you a £40 request to repay the money and if its not repaid tonight I will make a claim as soon as I get back from work and my feedback will reflect the way you have handled this situation. Regards,.
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He is just being very unreasonable,if i refund him and the mouse turns up im out of pocket even more.

Ive wrote a reply but havent sent nothing yet until i get some advice here please on what to write.
 
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Sp00n said:
He won't be able to get the money back for 30 days anyway iirc because you have to wait that long to open a dispute.
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have much are your sure about this please?

Ive tried very hard to please this idiot,how can i make RM deliver quicker when the snow has backlogged things even now?

Ive been very cival and polite so far and have been excellent in comms throughout,the next email i send will be the total opposite now.

Im also going to get my 1st negative feedback in 8 years on Ebay,does that say enough about the buyer?

Im not happy lol
 
Is this ok to send please guys:


You are an idiot,its not my fault the item has been delayed by RM,go ahead and request a refund via paypal and delay the situation even more for yourself.

Im a decent person my feedback reflects this,you are the first person to moan in 7 years on Ebay and by looking at the feedback youve give in the past ,you are a very impatient person.

Why should i refund you out of my pocket when the item is simply still in transit and delayed by by the snow like millions of other parcels,you can check the tracking info which will prove this.

All in all i could refund you and the mouse could then turn up and you will have a free item,how do i know you will send the mouse back to me?.

As for negative feedback go ahead you fool,1 negative wont hurt me,your just being very unreasonable and i wont bother selling on here again after this.

This will be my last email dont bother relying as you wont get a civil reply back now,Paypal will request tracking details which i will give which proves item is still in transit,what more can i do you impatient person.

Ive been excellent in communication throughout and explained the situation and yet your still being unreasonable and impatient like a child.


Here is what i received today out of the blue after previous civil emails between us:


Hi Dean. If you were any kind of decent person you would have offered me the refund without me having to make a claim for it. Its obvious that you are just trying to delay paying as long as possible with no regard for me or my kids.I will send you a £40 request to repay the money and if its not repaid tonight I will make a claim as soon as I get back from work and my feedback will reflect the way you have handled this situation. Regards, Bob Gillen.
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Ok guys,yes your right that email is too abusive,ill wait until The Halk rewords it for me :)

I havent sent anything yet.
 
Thanks Halk with the rewording :D

Much better like ive said ive not good with words,ill keep you guys updated.
 
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So it begins with Paypal,ive replied and havent been aggressive in what ive said,ive tried me best on what to write so please dont slate me,im not good with words,ive tried me best though.:)

Hi Dean. You already know the reason why I'm making a claim for a refund. Everytime I enquire with you regarding delivery you keep telling me it will arrive. I have been in contact with Royal Mail and they are telling me ther is NO backlog of RECORDED mail and hasnt been any since last Monday. Royal Mail will not deal with me because they are saying I'm not the sender so they will only deal direct with you.

If you feel that Royal Mail has lost the goods then its only right that you refund as soon as possible so that I can replace the mouse for my kids...it is part of their Christmas presents. I have offered to send any goods that do turn up back to you after any refund but I have this feeling I'm being lead up the garden path here with excuses and excuses.

I also feel that you are being very unreasonable and any feedback in Ebay will reflect your lack of help in this issue.

Regards,







Me:



Ive also posted the Tracking details page


The Above confirm that the Parcel is still in transit!,ive already said when and if Royal Mail say the parcel is lost,i will then refund you,until that time what can i do?

Royal Mail policy is to wait 15 working days until a claim can be made for a lost parcel,may i add Royal Mail tracking currently says the parcel is still in transit.

The parcel is in transit not lost,the parcel has been delayed because of the exceptional bad weather the United Kingdom has experienced over the Xmas period when the parcel was sent.

I think you are being very unreasonable and are not appreciating the recent bad weather that has delayed millions of parcel in the UK.

This is out of my control,you are welcome to leave negative feedback,i haven't had 1 negative feedback since i started with Ebay 7 years ago,so this proves that i im a trustworthy seller.

Ive tried to explain to you in a civil manner what has happened and the parcel is currently in transit and is late due to the recent extreme weather the UK has had

When you read this Paypal I have posted prove above regarding the pacel.




Paypal have also put a temporary hold on my account for the money , i believe this means that money has not yet been deducted from my Bank Account yet until Paypal decide what to do?





The idiot has also now been blocked from any future auctions from me.
 
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Too late ive already replied,thanks for the advice though i shall ask again here when i need another rewording :D
 
Im so so so glad the item is only for £40 as this could have been so much worse for me,ive now come to accept that 99% i will lose the money,i will also never ever again sell on Ebay after this episode
 
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Will Gill said:
damn i thought you might

your previous mail makes things too personal and is a little clumsy, he will more than likely pounce on that and use it to his advantage :(
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My previous email that i posted and i was aggressive was not sent, i sent the reworded version from The Halk

And yes you are more that right it was clumsy and wrong to send,unfortunately i speak my mind with everything and this has got me into a lot of trouble over the years,i cant help it though its just who i im:)

I sometimes wish i could button it but i cant i say it how it is:D.
 
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The Halk said:
It's entirely academic now, the tool went and did the dispute anyway. I'd bet he would have done the dispute for any result other than an immediate £40 refund - which would be unreasonable.
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His feedback on atleast 6-7 times,hes left negative for late parcels,says it all
 
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