Eclipse woes

radio

radio

radio

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I hope someone can help. Since April, I have been with Eclipse 8mb. From the very first day, I was connecting at 8000kb/s and downloading at 650KB/s from newsgroups. A very happy customer.

But since Saturday, I can not stay connected for more than a min or so, unless my router connects at a very slow speed, such as 224 Kbps.

Eclipse say it is not them, and have now sent the issue to BT, but offer no timeframe or even if BT can help.

Also, my connection manger panel @ eclipse always said "not set" for line rate, however, as soon as it said "576 kb/s (updated 15/07/2006)" the trouble began.

Can anyone help?

Thanks all.
 
Have you recently changed anything at your end, e.g. new extension cabling, new phone, different router, different filters, anything like that?
 
No nothing. I can connect now because I'm at 226kb/s, but the router has to retrain for hours because it normally connects at 8000kb/s.

Anything above 500kb/s and it will disconnect in a few mins.
 
I'm having a few problems with them recently as well. Been on with them on the 8mb service for about 2 months. Had no troubles, hitting 750k down and 50k at any time of the day.

About 7-10 days ago speeds declined suddenly. Max I am hitting now is 235k down and 50k up. But soon as it passed midnight, it miraculously fixes itself and shoots up to 750k again.

I've emailed them and asked if theres any problem, if I've exceeded any limit, so I that I won't do it again, etc etc. But there response was theres no issue there end and there happy with my usage. And that I've either altered something my end or theres a problem with BT.
 
I get 58k (giganews and http downloads), no matter what sync speed (normally 8mb).

I just hope BT can fix it.
 
Yes, but it won't stay connected at that. In less than a minute it will disconnect, resync at 8mb and then repeat.

Sometimes it will sync at below 0.5mb, (I'm at 226kb now) and it will stay connected.

No mater what I download at 58k.

It started this weekend, and before I synced at 8mb and downloaded at 650k for months.
 
It'll stick at a profile that matches the low sync rate, so a low download rate's to be expected.
Got stats (attenuation, SNR margin, error counters)?
 
Mook said:
I'm having a few problems with them recently as well. Been on with them on the 8mb service for about 2 months. Had no troubles, hitting 750k down and 50k at any time of the day.

About 7-10 days ago speeds declined suddenly. Max I am hitting now is 235k down and 50k up. But soon as it passed midnight, it miraculously fixes itself and shoots up to 750k again.

I've emailed them and asked if theres any problem, if I've exceeded any limit, so I that I won't do it again, etc etc. But there response was theres no issue there end and there happy with my usage. And that I've either altered something my end or theres a problem with BT.
Click to expand...

It's not a problem, it's their new traffic management "solution". Basically they limit all BitTorrent/USENET to 2Mbps during daylight hours to stop it affecting http/ftp. It seems to have worked as my http download speeds are now a lot better (1Mbps -> 3Mbps). Sounds fair enough to me; you can download loads at 2Mbps anyway, and huge downloads can be done overnight.
 
I got 8Mbit from eclipse a few days ago..

According to my router the stats are,

Line Status
ADSL Link Speed 6656 kbps 448 kbps
SNR 8.0 dB 10.5 dB
ATEN 47 dB 19 dB

However adsl speed test is only giving
Downstream 1,868.6 Kbps ( = 1.8 Mbps )

Is this because im still in the 10 day period? Or should I contact eclipse?
 
Reboot router once a day over the next couple of days and the speed should increase...that's all Eclipse will tell you to do anyway.
 
Phil99 said:
It's not a problem, it's their new traffic management "solution". Basically they limit all BitTorrent/USENET to 2Mbps during daylight hours to stop it affecting http/ftp. It seems to have worked as my http download speeds are now a lot better (1Mbps -> 3Mbps). Sounds fair enough to me; you can download loads at 2Mbps anyway, and huge downloads can be done overnight.
Click to expand...

Yeah thats what I thought, but they say theres no shaping going on. I do that anyway, all my downloading is done overnight and some spills over in the morning for a few hours. In peak hours I do virtually nothing, seems s bit unfair really, but thats the net for you.
 
I've been having a nightmare with continued disconnections to Eclipse too. It seems to be a combination of my existing extension cable being knackered somehow (cos a replacement from a local shop does seem to work better), and with all the re-jigging of my phone equipment to try and get faster download speeds I'd plugged my main DECT phone into the ADSL socket on a microfilter on the primary socket - which seems to throw everything into chaos.

I've currently got 'Current Line Rate 2,848 kb/s (updated 17/07/2006)'
Apparently this is very low because BT has seen the constant disconnections and has reduced the line speed in an attempt to make it more stable. It should rise slowly over time if it doesn't detect anymore disconnections.

I still seem to have a problem though - if I change the cables on my phone (so I connect using the flat D-shape phone connector into the filter rather than the square modem one) then I don't get a ring-tone. I've also tried using an adapter on the phone's cable, and that doesn't work either - so currently I'm using two microfilters in-line, but that degrades the sound quality on the phone. And I still get very occasional disconnections from the net. Does this suggest something has gone awry with my socket?

Should I call BT out to take a look at everything? Has anybody else done that - how much do they charge?
 
Last edited:
Mook said:
Yeah thats what I thought, but they say theres no shaping going on. I do that anyway, all my downloading is done overnight and some spills over in the morning for a few hours. In peak hours I do virtually nothing, seems s bit unfair really, but thats the net for you.
Click to expand...

Why do you manage traffic on your Evolution Broadband products?

All Eclipse Evolution Broadband products come with unlimited downloads (subject to a generous Fair Usage Policy), but, in order to give all of our customers the best possible service at a competitive price, we manage the traffic on these products so that intensive activities such as such as file downloads, peer-to-peer (P2P) and Usenet traffic do not swamp the network and slow down time-sensitive traffic, such as web browsing, email, gaming and Internet phone calls.
Click to expand...

http://www.eclipse.net.uk/index.cfm?id=fixedfaq_res

That paragraph has been on the site since they put the Evolution services up. Obviously the 2Meg limit wont affect people still on Flex...shouldn't affect "Home Broadband" either, but I'm not sure if does in practise or not.
 
Looks like my thread got kind of hijacked.

Anyway, a BT bloke came today with a laptop to try and find out what was wrong.

It appears that either eclipse or BT has made the line a 512k adsl. The line is fine and should support a sync of near 7MB but it is stuck at 512k.

I was then told I had to wait 10 days for the profile to become stable. I has been six days now, and I can only use the internet after waiting hours for my router to sync at near 512k, as it always syncs to 7MB. Downloads are always 56kb/s.

I don't think it is a profile problem. In april when I joined eclipse I went straight from a 512k connection to 8MB, and was synced and downloading at 650kb/s the same day.

Eclipse won't help. BT won't help. I just don't know what to do now.
 
try telling them exactly what problems you are getting and at the end of your e-mail request your mac code stating your reason.
i did this when they started traffic shaping and a few days later my connection was usable again still not full speed but accecptable for me,might have been a coincidence though.give it a go,you got nothing to lose :)
 
radio said:
It appears that either eclipse or BT has made the line a 512k adsl. The line is fine and should support a sync of near 7MB but it is stuck at 512k.
Click to expand...

You mean it only syncs at 512kbps?

Eclipse won't help. BT won't help. I just don't know what to do now.
Click to expand...

It's up to Eclipse to push BT to help, and you to push Eclipse. If Eclipse won't do anything, then as suggested ask for a MAC.
 
I wonder how long eclipse are going to stay aflote like this, with any luck all these problems will be sorted out soon and they can get back to being a good ISP
 
tolien said:
You mean it only syncs at 512kbps?



It's up to Eclipse to push BT to help, and you to push Eclipse. If Eclipse won't do anything, then as suggested ask for a MAC.
Click to expand...

I spent 2 hours on hold on saturday. I think they must have had only 1 person there.

This morning, after 30mins I got through to someone. But all they done was blame my router, even though I told them that the symptoms were mimicked on the BT blokes laptop.

All they could do was raise another ticket with BT:(

My problem is that, since last Saturday I always sync at 7616kbps, after seconds it drops and resyncs at 7616. After hours and hours of this, it will sync at something very low, like 160kbps and then it will work. No matter what I sync at I download at 56KB/s. It has not improved over the last 10 days. The BT bloke said my line was in great shape and supports 7mb/s but for some reason is stuck at 512 for throughput and said I should wait 3 days and then contact eclipse.

I'm close to giving up.
 
It will stick if you keep synching at 160kbps. It's not the throughput that's the problem per se (since that's the expected behavior of the BRAS limit setup), but the low sync rates.
Did the BT engineer's modem also show the low sync rates?
 
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