This is the problem, its not criminal to make record profits at the expense of the poor. The government have quite literally said "these energy companies need to make loads of money so you need to give them more, if you can't afford it then we will give you a relief on your bills but that will just come out of taxes so you pay it anyway".
This is the dream for big business. You squeeze the poor so hard that they can't pay and the governments just pick up the bill and spread the costs to the next level up.
This is the reason I (and I'm sure many others) don't look too closely into these things. Its just ******* depressing when you look at the system as a whole. We are wrecking our planet, filtering money to to wealthiest in society at an ever increasing rate, telling the poor they are to blame for climate change while the rich swan around the world in private jets and people are just stressed and miserable. With the amount of wealth in the world, pretty much everyone should have a good existence. They don't. The vast majority are barely getting by and we actively punish anyone who has the sense to save money or prioritise their future over the immediate gratification of a new car or eating takeaway every other day. Society is just a mess currently.