I agree, the only real issue with these companies is if something goes wrong, i.e. customer service. Now I think that is a different conversation entirely as I honestly dont think that the big 6 have great records when it comes to CS.
I think it's a trade-off between what you are willing/able to pay for, backed up by some feedback from actual customers which isn't always easy as those with issues are much more likely to complain than those who have received good CS or had no issues. I have had bulb for 3 years without a single issue they couldn't resolve quickly, bills on time and accurate assuming I had submitted readings, no crap through the door trying to flog me stuff I dont want in line with my marketing preferences, duplicate account closed down quickly and an apology letter sent alongside it (it was a genuine mistake). Also when I did have a period when I was out of work they were extremely good with reducing my payment plan and they called me every 6 weeks to see if I could afford any more to avoid ongoing debt. This was mutually agreed and at no point did they hassle me to increase payments where I couldn't afford. I guess it comes down to personal experience in the end. Can't fault bulb, and no reason to expect other re sellers couldn't be equally good but as always your mileage might vary.
