[TW]Fox;15539160 said:This would be highly irregular. They are not supposed to. Are you quite sure?
That is 100% what they said. It was a service guy at Scotthall who has been there a while (he's helped me out at the parts desk for at least a couple of years now, so not some 18yr old trainee).
Might be worth phoning your local dealer and asking them what procedure to use. The fact that they don't even sell distilled water (yet will sell stuff like washer fluid and coolant bottles) suggests that what he was saying was true.