Error 45 Asrock Extreme7 gen3

fowler002

fowler002

fowler002

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I have this board since the start of september(ordered on 30th august got it on 6/7 september) but only just got around to putting my system together due to various reasons(first was I couldn't decide on the ram, then had to put it on old for 3 weeks from the 17th september due to personal reasons then for the past couple of weeks been lazy), after the struggle getting the ocuk h2flo fitted I got every thing(well almost everything, not fitted 2nd graphics card, 2nd set of ram, hard disk as installing os on ssd or the 3 roof fans).

connect the monitor, mouse/kb, turn it on and no post. the code 'thingy'(yes I know very technical, I can't be bothered to check the official name) on the mb said 45and thats to do with the ram(I had 2x 4gb corsair pc3-12800 1600mhz c8 vengence in slot 1&3). I took the ram form slot 3(had to take out the graphics card to do it) then turned it on and go code 45(gave 98 but thats to do with no boot drive as I've yet to go into the bios to change boot order to optical and install windows), I then tried the single stick of ram in the other 3 slots(2, 3 and 4) and got the code when the ram was in 3 or 4(so no dual channel for me as can't do 1&3 or 2&4).

on that not when I inserted the ram in slot 3&4 it didn't sit flush while it did in slot 1&2, I even tried giving it a bit more pressure to make sure but nothing.

I have 2 sets of the 8gb kit 1 from the rainforest(ver5.51 which is ment to be the overclockable one) and 1 from here from w/c 19th this 'week only' offer at ~£50(ver2.21 which is ment to be the one that doesn't overclock well). I've tried the rainforest set, will try the 1 from here but I don't fancy my chances.

I should have tested it first with the stock cooler, now I'll have to clean the cpu and h2flo and apply tim myself(got some ac mx-2) if I'm able to get this board rmaed and come to fit it on the new board.

I hope I don't have issues rmaing it as I've had it for almost 2 months.

p.s. will I get any replies in this thread? my last 1 took ages before stulid replied but he wasn't able to help and got no replies from the people who would have been able to help, it was to do with the issues fitting the h2flo so people who have it or the corsair h60 would have been helpful.
 
Do as you seem to be thinking and try it with the stock cooler.

In some cases aftermarket coolers can cause distortion of the motherboard causing RAM slots not to function properly.

The stock cooler will already have TIM applied.

Remove the processor as you're taking the cooler off anyway. Make sure there are no damaged/bent pins in the socket.

Quick enough reply for you?
 
thanks :)

yes will look in the socket as reading in a thread over on the tweak town forums that bent pins effect the ram. hope none are bent or ocuk will more than likely reject the rma saying I bent the pins).

off to bed now, will try in the afternoon/evening.


edit: I decided to test the 2nd set of ram before bed, getting the same results.
 
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well took out the cpu and looks like there are bent pins tho I'm not sure as I didn't check before I put the cpu in there last night(well a quick glance not a careful check). even then I put the cpu in the only way it can go and didn't need exesive forece to 'lock' the 'cage'.

looks like its £210 down the drain unless ocuk will exchange the board for me.
 
I had an error 45 with my board. Sometimes i could get it to boot, other times it totally refused to. I had to RMA the board :( in my case i didn't notice any bent pins and ocuk agreed on the fault. If i were you i'd give them a call and see what they say.
 
It's unfortunate if there are bent pins after you've installed the processor as there's no way of you really knowing if they were bent before or not.

Unless OcUK are feeling in a generous mood you may have to rely on the Sale of Goods Act.

Remember that under the Sale of Goods Act if you return the goods back within six months of buying them the trader must accept that they were faulty at the time of sale and offer to repair or replace them. If the trader doesn't accept that the goods were faulty, they will have to prove this.

OcUK will have to accept the goods were faulty at the time of sale or prove somehow that you caused the damage. The only thing they could really say is "you installed the processor so you must have done it".

If that's the response given then it's up to you if it's worth pursuing through the Small Claims (County) Court where OcUK will have to prove the goods weren't faulty when sold to you.

Perhaps try the softly softly approach first and see where it gets you.

Remember to make sure you refit the plastic socket protector if you have to send the motherboard back to avoid further damage.
 
I've taken the cpu out and put the cover back in,

this is my first skt1155 board so I can't say if the pins are ment to be like that or they're bent.

skt775 also has the pins in the cpu socket on the motherboard right not on the cpu itself? I've not had any problems with bent pins on the 4 skt775 motherboards I've had.

oh and I was tempted to order the i2700k oem, but now I can't untill I sort this out and by then it'll be off the £252 offer. plus if I have to buy a new board I wouldn't be able to buy it :(
 
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well I rung ocuk, the guy I spoke to said as its over 28days will have to go back to asrock. I initially asked for a replacement before the guy mentioned having to send to asrock, so I've asked for a refund(initially he said they can't but then checked and has put it through their system for refund). how long will it take to get the refund?
 
fowler002 said:
well I rung ocuk, the guy I spoke to said as its over 28days will have to go back to asrock. I initially asked for a replacement before the guy mentioned having to send to asrock, so I've asked for a refund(initially he said they can't but then checked and has put it through their system for refund). how long will it take to get the refund?
Click to expand...

Refunds usually take a few days once they've processed it.

I don't know what you told them but they usually test faulty items before exchanging or refunding.

Did you mention about the pins or will that come as a surprise to them when they check the board?
 
I mentioned the RAM slots, as I said i'm don't know about the pins so didn't mention it. I was thinking about going with the extreme4 gen3 but that's up to £180(was £160), the extreme7 is £240(i got it pre-order for £210).

gave had a rethink and going to phone back and see if they can change it to replace, will just have to wait a month plus to get it back.
 
It's almost guaranteed that they'll test the board when they get it back and one of the first things they look at is the pins in the CPU socket.

If there are any damaged pins then it may not turn out to be straightforward at all and they'll likely want to return the board to you and charge you for the privilege.

If you upload a few photos then al least we can see if there's anything for them to see.
 
I've taken a few pics but can't upload them as my net is playing up, the profile is set to 135k(over night the router disconnected then reconnected at 160k so that ment the profile took a plumit from 1750k), going to have to wait till it returns to normal.

as I said I'm going to call back and ask to change it back to replace, but as it'll be sent to asrock will they allow a replacement if any pin is bent(again not sure if it was before or after I put the cpu in)? should I mention the possibility?
 
fowler002 said:
as I said I'm going to call back and ask to change it back to replace, but as it'll be sent to asrock will they allow a replacement if any pin is bent(again not sure if it was before or after I put the cpu in)? should I mention the possibility?
Click to expand...

It may be best to keep schtum and hope no one notices but it's likely that somewhere down the line the motherboard will get checked/tested.

Hopefully if OcUK just send it straight back to ASRock it won't get picked up at their end.

I'm sure if you tell them now it has bent pins they'll tell you to go away.
 
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but what about as asrocks end? They will be testing it, if they do say its.

oh and why is it I have problems with the good mbos? the asus maxiums formula s.e(x38) I bought back in 2007 and it died due to a watercooling leak from the swiftech h2o compact kit(bought from ocuk), I connected the northbridge block(the maximus had a built in waterblock on the northbridge) to the wc kit and used the clips that came with the motherboard which was the cause of the leak. worked ok for ahile then I started noticing problems with the sound so opened up the pc to try reseating the card and found the leak, it took the motherboard and soundcard but luckyly the 2900pro 1gb(also bought from ocuk) was fine(there was a white residue on it but seems the coolant(fesser one which is ment to be non-conducting) had dripped on it but not got to the pci-e slot.
the motherboard I bought from a compatitor so can't name them, I was sure they'd turn it down but they fully refunded me as they didn't have the maximus formula s.e in stock or any other x38 that I was interested in.

I bought the dfi lanparty lt x48 t2r which didn't have any issues as such but I didn't really enjoy using it too much, didn't get too much of a chance to use it(apart for a few months) as the pc caught a malware/virus then windows xp wouldn't reinstall(had problems installing windows in the first place, took several tries). the pc set gathering dust after that as I never got around to trying to reinstall windows on it, few months back finally put it out of its misery and dissassamble it. it was my first attempt at a custom watercooling build, wishing I'd never bothered with it as didn't like the case(cosmos s), motherboard(the dfi) and the cpu(q9450) was a pain in the backside to overclock past ~3.2ghz(3.2ghz was easy not needing much voltage etc adjustment, trying to get to 3.6ghz was like pulling teeth).
 
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fowler002 said:
but what about as asrocks end? They will be testing it, if they do say its.
Click to expand...

If OcUK or ASRock look at it closely enough to see bent pins they'll likely reject your RMA.

You either keep quiet and hope no one notices or mention it now. ASRock may be less bothered about looking at it than OcUK.

If you keep quiet and they do notice then you'll have to argue the toss as to whether or not you did it.

If you mention it now they'll likely reject your RMA straight away and you'll be straight into arguing the toss as to whether or not you you did it.

Rock and a hard place.
 
Good luck with that one. Sales of goods act is your only hope and from previous experience of trying to use the sales of goods act on a damaged box and product....... in the words of gordon good luck out there buddy, you're gonna need it.
 
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I had this very same problem with a Biostar T-POWER I55 2 years ago, to cut a story short the retailer and the distributor who handled Biostar RMA's rejected the RMA.

I spoke to Trading Standards/Consumer Direct as I read in the Sales Act that in the first 6 months of a purchase if the damage cannot be proven to be done by the end user then a warranty claim still exists.

Finally after stating this & quoting the Trading Standards Reference number to the retailer, I got a call from them saying they would offer a refurbished Asus P7P55D worth £113, my original motherboard cost £138 so I refused this & asked if they would agree if I could purchase a brand new Gigabyte GA-P55A-UD4 for (£75ish) around 50% of its purchase value to which after another day they rang back & agreed.

You are not the first and won't be the last this has happend too, Gigabyte will cover for warranty in these circumstances because I asked them - see here: http://forum.giga-byte.co.uk/index.php/topic,917.0.html

I suppose you could get a 2 year warranty via Amazon, small expense for peace of mind.

Which covers you for Accidental damage as well as mechanical failure, quite good if the motherboard pins snap off the motherboard.

Click >> SquareTrade 2-Year Warranty Plus Accident Protection (£150-175 Items) £29.99
 
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didn't get around to ringing ocuk back yesterday, going to do it today(it's past midnight) and see if they'll change it back to replace rather than refund.

as it's over 28days old it'll be sent back to asrock leaving without a mobo for at least a month so I'm thinking of getting the asus p8z68v-pro/gen3(£158 from a competitor as ocuk do the non-gen3), or the gigabyte z68xp-d3 trying to decide if I should pay the extra for the asus. need xfire(as bought 2x sapphire 6950 toxic) or would have gone z68ap-d3(or asus equivalent).

if asrock do replace/fix it(it's only a couple of pins which can be moved back with thin twizers or similar but I'm not taking the risk) and send it back I'll just sell it on here or may sell the cheaper mobo, after the hassle I had with it not sure(or maybe an idea to keep the cheap one as a backup).


nelly thanks for the suggestion but mine is the extreme7 which is £200+ and the cover on that is £40-£50, also it's already damaged so doubt amazon will cover it now.
 
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ok so I've called back up and asked to get it changed to replacement, how long does it take for it to be changed in the rma history bit under 'your account' bit on the shop as its still showing as refund for the requested action(only called a few mins ago).

looking for a box to send it in but can't find a suitable, either too big or too small(golidlocks at least found things just right as well). well there is a box but it a tv box(not plain like it mentions in the email. plus I guess a box with the name of the rainforest on it isn't suitable either :)
 
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