Error 45 Asrock Extreme7 gen3

well its been posted, they wanted £22 for special delivery. went for parcel force 48(get to ocuk Tuesday) which was £13, recorded was £9 but only £46 insurance
 
nice cs(NOT!!!!!!!!!!!!!!!!!) by the guy I spoke to on the phone just now, blatently called me a liar saying I dropped something in the socket or touched the pins.

so much for saving £30, already £5 over the price of the board currently on here(£210 for the board then £13 for the postage and £22 for testing and returning it to me).

the only reason I posted it to ocuk was because the guy(2 did infact) said they would forward it onto asrock, but the guy I spoke to now said they don't deal directly with asrock but with a supplier. would have connected asrock otherwise(would have saved myself £35 that way).

going by gee300's thread in genral hardware if I want this fixed I'm going to have pay another £15 to send it to asrock. so end up paying £260 for it.
 
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Sales of goods act mate. You'll really have to persue it too. Within the first six months it is the retailers responsibility to prove the damage wasn't there when they shipped the board.

They can't and won't be able to do this. Stick to your guns, if you get no joy from them - contact your credit card company and get them on the case. (assuming you paid on credit card)
 
Contact trading standards and ask for assistance with a sales of goods act letter.

As I previously stated it is the retailers responsibility to prove the product was undamaged before being sent to you within the first six months.

http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html


Relevant or Related Legislation

Sale of Goods Act 1979. Supply of Goods and Services Act 1982. The Sale and Supply of Goods to Consumers Regulations (following 31/3/03 transposition of Directive 1999/44/EC).

Current Position

Rights are to be enhanced by implementing the Sale and Supply of Goods to Consumers Regulations on 31 March 2003 which will give consumers a six months reversed burden of proof and a right to seek a repair, replacement, and a partial or full refund.
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· If the consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
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You may have to write a few letters, but eventually without going to small claims you should have the result you require. If I were you I'd be asking for my testing fee back and the return carriage at a very minimum.
 
oh I remembered another thing the guy said, he said that I admitted to bending the pin by saying I put the CPU into the socket. now correct me if I'm wrong but the saying 'no **** Sherlock' is appropriate in this situation, what else am I supposed to do with the i2500k? frame it and mount it on my wall?

unlikely but I'm hoping that a ocuk staff on the forum after reading how I was treated(being told I was lying) may at least get the testing/return cost reimbursed(£22)if not the £13 it cost me to send it to them.
 
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it appears I misunderstood gee3000 post about the £15, asrock asked for £15 to cover the cost for returning the replacement. it'll cost me ~£20 to send it to them so ~£35, which means £70 to get this fixed £280 for a board that should be £220-£240 may as well bought the asus maximus iv extreme or gigabyte g1 sniper 2.

might just sell it on the mm if anyone will buy it for £150 delivered to recoup some of the cost and get the z68xp-ud3 and forget all the fancy bells and whistles, or maybe the asus p8z68-v pro/gen3 for a bit of fancy features but not as many as the asrock extreme7.

edit: it's back in my possesion, the dpd guy came ~1hr ago.
 
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I finally decided to open it and have a close look at the bent pin(I thought there were 2 but seems only 1), its bent in completely the opposite direction to the other pins around it(the tip of it even seems to be under the pin behind it).

I was thinking about using a thin sewing pin and try to ben it back, but looking at it even if I can safely bend i back without damaging any more pins I'm afraid it'll snap off. am I being paranoid or should I not take the risk?

I don't see how droping something in the socket would cause the pin to get bent in such a manner, dropping something in it would have flattened the pin/bent it 'forward'. only way I see it is if I either used my finger nail or some other object to get under the pin 'tip' and bend it back(didn't see anything on the back of the cpu that could have done it either).

I took photos of the socket before I sent it off but they've not come out very well(fuzzy, dark etc), will take some more over the weekend but this time with my dslr(only a humble canon 300d).
 
well I finally got the photos of the socket but can't see the pin too well, chosen the best one but not sure if you can see how its bent all the way back to the pin behind it.

its been a couple of weeks since I got the board back from ocuk and not contacted asrock yet, been trying to decide what to do was thinking about trying to unbend it myself(only 1 pin) but as I said the way its 'bent' I'm afraid it'll snap off when I try to fix it.

cpuskt.jpg
 
-Mike- said:
Sales of goods act. There is no way unless you used a pointy object that you would have bent that pin yourself.
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ok who do I contact and how?

I'll email asrock tonight/tommorow asking about getting this rma'ed, have waited long enough.

edit: just sent off the email, they usually take upto 48hrs to reply.
 
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You contact your retailer stating the points in the sales of goods act. If they won't help you, then you contact trading standards. Under the sales of goods act, it is upon the retailer within the first six months to prove the fault wasn't there when you purchased the item.


They won't be able to do this and you need to remind them of this responsibility to do so. They key here is persistance. You'll probably have to write a few letters, make sure you send them recorded delivery.
 
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fowler002 said:
so emails wouldn't be enough?
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No - a letter by snail mail sent recorded delivery as mentioned above is the way to go.More work for you, and inconvenience I know, but it is the sensible way of handling it. You could have course send an e mail, and advise you are writing also - up to you really. If you do write - include the picture as well.
 
ok,

well as expected got the email back from asrock asking for the serial number and if I'm willing to cover the cost of postage to&from them(its the word for word same as what ge3000 had), is the serieal number only on the label on the box or somewhere on the mb as well(so I can compare and not run the risk of them rejecting it on wrong serial number grounds)?
 
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