EVGA 570 failed & Warranty problems

JGBR · 1 Oct 2012 at 17:20

Update on this

I contacted the EVGA rep from of here.

They said to return and I would get a free upgrade to a 660TI

The company seemed fiercely loyal of its name and warranty.

This sounded like a good thing and i was encouraged.

It took just over a week to return it and it cost me about 20GBP to get it to Germany. (This money I will not see back)

Unfortunately in opening the box I found a new 570 (so the previous one was faulty, only 6 months into warranty) and no upgrade.

At the end of the day getting a replacement was not too much difficult but the cost of parceling to Germany and then not receiving the upgrade has made me alittle wary of the EVGA for the time being.

This maybe a one of but it was my experience but did come of as slightly disorganized.

Totally Dubbed · 1 Oct 2012 at 17:41

Well repairing is great. But you shouldn't be surprised that you didn't get upgraded.
That said if they promised it...it would make me a little disappointed.

Freddie1980 · 1 Oct 2012 at 18:25

At the end of the day they EVGA have fulfilled their obligations to you and just over a week to turn the whole thing around decent enough (their are far worse.......HIS for example, I've read stories on their RMA service they would make a good premise for a horror film).

djshauny1 · 1 Oct 2012 at 18:29

spoffle said:
What did they actually say?

What is the £400 supposed to be for?

You also need to not accept that answer, ring them back and tell them you know your rights, and that they have to deal with the warranty for the first year at least.

bru · 1 Oct 2012 at 18:29

It would be interesting to hear EVGA lee comments on this.

Stanners · 1 Oct 2012 at 18:33

JGBR said:
I did ring OCUK and told them i bought it back in March and they said, No, its EVGA.

Anyway I posted it off to EVGA Germany yesterday not because of this Lee chap but because thats EVGA website said to do.

However I hold my ground that the collateral charge of 400 pounds that came up was unacceptable. It's now cost me the best part of 20 pounds to insure it and post it over and I will never see that money back, it surely EVGA's fault for a faulty card which i shouldnt have to pay any money towards.

Have you emailed Lee so he can look in to it?

Freddie1980 · 1 Oct 2012 at 18:38

bru said:
It would be interesting to hear EVGA lee comments on this.

Why? The guy had a fault GTX570 that was sent back for repair/replacement and in just over a week he got replacement card, he should be grateful for the fact EVGA only took just over a week to get it fixed. Buy from other board partners like XFX, HIS, ASUS etc you could be waiting for a over a month only for some oik to turn around and tell you they don't have any more of your cards, they can't fix it and want to send you a cheque for £80 because that's what's it worth second hand.

Gregster · 1 Oct 2012 at 18:45

JGBR said:
Well i've emailed them so i will give feedback on the customer service side of things.

evga_Lee said:
660ti has been confirmed by me like I say you want good warranty, tech support, and a brand that listens buy EVGA. for the doubters I hope this restores your faith...even thou we always do this for OCUK forum members.

Good weekend all.

Freddie1980 said:
Why? The guy had a fault GTX570 that was sent back for repair/replacement and in just over a week he got replacement card, he should be grateful for the fact EVGA only took just over a week to get it fixed. Buy from other board partners like XFX, HIS, ASUS etc you could be waiting for a over a month only for some oik to turn around and tell you they don't have any more of your cards, they can't fix it and want to send you a cheque for £80 because that's what's it worth second hand.

For this reason, he should have got a 660TI. I would be disappointed in fairness.

Defy Belief · 1 Oct 2012 at 18:50

It's good to know you've always got some support looking over the forums for a card.

JGBR · 1 Oct 2012 at 20:49

Yes the turn around was fast but people should be aware of the RMA costs involved to send it back to Germany etc and that the collateral will be higher then what you probably paid.

I had forgotten the offer to send me back an 660TI which they publicly made and made over email , so I've just emailed them.

It's great to be protective of the company reputation and its warranty but i guess a lot of consumers would say that you have be sufficiently organized to back it up!

However i think EVGA are leading the pack with fast turn around times and obviously a real commitment to look after the customers if hardware fails.

Totally Dubbed · 1 Oct 2012 at 23:01

Don't get me started on ASUS and RMA with their motherboards - worse customer experience I've EVER had.
Yes it ended like this:
"Your emails will no longer be responded to, and be classified as spam"

All they had to do, say, test - is the bloody bios (I found this after wasting £70 on those mother....)

Anyway - I'm glad EVGA did fix the board, for little to nothing.

bru · 2 Oct 2012 at 13:06

If I was you JGBR I would email EVGA LEE again and explain to him what has happened, as he clearly stated that he had sorted it out so you would get a 660ti as a replacement.

[email protected]

evga_Lee said:
660ti has been confirmed by me like I say you want good warranty, tech support, and a brand that listens buy EVGA. for the doubters I hope this restores your faith...even thou we always do this for OCUK forum members.

Good weekend all.

JGBR · 8 Oct 2012 at 14:02

Hello

I've just received a 660TI 3GB as compensation for the troubles.

In the end EVGA excelled itself in customer service and seem fiercly protective over products and warranty.

Anyone concerned about warranty on a graphics card need (in my opinion) have no fear with EVGA.

Stanners · 8 Oct 2012 at 14:09

JGBR said:
Hello

I've just received a 660TI 3GB as compensation for the troubles.

In the end EVGA excelled itself in customer service and seem fiercly protective over products and warranty.

Anyone concerned about warranty on a graphics card need (in my opinion) have no fear with EVGA.

Nice result.

Nelly · 8 Oct 2012 at 14:19

LOL! that is awesome.

Totally Dubbed · 8 Oct 2012 at 14:22

JGBR said:
Hello

I've just received a 660TI 3GB as compensation for the troubles.

In the end EVGA excelled itself in customer service and seem fiercly protective over products and warranty.

Anyone concerned about warranty on a graphics card need (in my opinion) have no fear with EVGA.

great to hear!

Marine-RX179 · 8 Oct 2012 at 15:17

JGBR said:
Hello

I've just received a 660TI 3GB as compensation for the troubles.

In the end EVGA excelled itself in customer service and seem fiercly protective over products and warranty.

Anyone concerned about warranty on a graphics card need (in my opinion) have no fear with EVGA.

Wow...a 3GB version on top of that? That's a little unexpected.

So what happened to the replacement GTX570 you received from them?

Defy Belief · 8 Oct 2012 at 17:13

This is why my new gpu was only ever going to be EVGA.

Superb service.

Spils · 8 Oct 2012 at 17:25

Totally Dubbed said:
Postage is one of those.
I spent over £70 trying to sort out my p5k mobo with asus, only to waste time with them, and get no where (ended up them not releasing the bios was not up to date, and that my cpu was newer than the board, thus i couldn't go more than 2gbs of ram) long story short, i don't want to go through asus customer support ever again.

As for your claim. Makes me think twice about buying from ocuk now. That's unacceptable for me, for a company to say different things.

Thats nothing in 2007 I went to Ocuk spent 2.5k on a system few days later the hx620 corsair blew, obviously I returned it to the shop, I had to pay for a replacement while the ocuk tech needed to test it.

I was a bit pee'd off that they charged for a replacement but as I'd just spent so much cash on my machine I needed a psu, so gave them another £100 that was 5 years ago to this day they never gave me my money back or let me no if the psu was faulty I phoned them twice a few weeks after it all happened I was made to feel like I was at fault and I should write everything down.

Never got my money back or got the psu replaced. The guy I spoke to on the phone made me feel like a thief and was trying to steal a psu off them. Wish I knew of 5UB back then I'm sure he would have helped me out.

My advice do not spend another £400 your never see that cash again, I never got my £100 back and the money and psu have been lost for ever.

Bacon? · 8 Oct 2012 at 17:38

Spils said:
Thats nothing in 2007 I went to Ocuk spent 2.5k on a system few days later the hx620 corsair blew, obviously I returned it to the shop, I had to pay for a replacement while the ocuk tech needed to test it.

I was a bit pee'd off that they charged for a replacement but as I'd just spent so much cash on my machine I needed a psu, so gave them another £100 that was 5 years ago to this day they never gave me my money back or let me no if the psu was faulty I phoned them twice a few weeks after it all happened I was made to feel like I was at fault and I should write everything down.

Never got my money back or got the psu replaced. The guy I spoke to on the phone made me feel like a thief and was trying to steal a psu off them. Wish I knew of 5UB back then I'm sure he would have helped me out.

My advice do not spend another £400 your never see that cash again, I never got my £100 back and the money and psu have been lost for ever.

Why didnt you contact British Trading Standards?