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EVGA Pascal cards hotspot problem

I have ordered the thermal pads, but I have never taken a graphics card apart. Does anyone know how am I covered by the warranty if I make a mistake in the DIY repair?
 
Dave2150 said:
I haven't seen any official EVGA article/webpage describing how to return your card to have the thermal pads fitted yet, can you link it please?

This will prove very costly for EVGA if true, since I imagine many will want to return their cards to avoid potential fires and to increase resale value.
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No statement yet of what exactly the process for returning it would be. I'm assuming it would just be via their RMA system.

Here's the post/s that refer to this (#418):

http://forums.evga.com/badHOT-PCB-Layout-on-GTX-1070-FTW-m2565921-p14.aspx

I've taken the precaution (paranoid I am) of taking a screen print of that. Just in case it disappears :D

Can't get clearer than that I would have thought :)

PS. The original article/quote that the EVGA forum post is talking about is this one:

" In our discussion with EVGA's Jacob Freeman on the phone, we also learned that EVGA would replace users' cards at no charge to the user. An owner would have to send the device in to EVGA in order to receive a new device with the thermal pads pre-applied. "
 
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Well to be honest If this was a recognised issue with any card I had just bought it would be RMA'd straight away. It's not just about the gfx card. This could damage other components in your systems and I certainly wouldnt just say "Nothing to worry about here".
I know a lot of people here are more than capable of doing the thermal pad mod but there are so many others that wouldnt dream of taking their graphics card apart to fit them. So to them I say do not take the chance on the card going bang in your system...get it RMA'd and for the other more capable people, order the thermal pads.

Bad day at the office for EVGA which is a company that I do like and have bought products from in the past. Can't believe they have dropped the ball on this one to be fair....but it happens from time to time, I guess. So don't go stressing over it, just get your cards fixed if they are at risk.

I have no doubt in my mind that there would have been a global outcry of biblical proportions (by quite a few in this very thread) and calls for heads to roll if it had been an AMD card with this type of problem (The power draw issue for instance, sorted by a quick update). I see this as much more of a worrying issue so to those that need to....go get it sorted.
 
Hanga said:
I have ordered the thermal pads, but I have never taken a graphics card apart. Does anyone know how am I covered by the warranty if I make a mistake in the DIY repair?
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No conclusive statement on this issue yet. Though I have raised the question over on the EVGA official forum. If I get a reply, I'll post it up here (if someone doesn't beat me to it).
 
maonayze said:
Well to be honest If this was a recognised issue with any card I had just bought it would be RMA'd straight away. It's not just about the gfx card. This could damage other components in your systems and I certainly wouldnt just say "Nothing to worry about here".
I know a lot of people here are more than capable of doing the thermal pad mod but there are so many others that wouldnt dream of taking their graphics card apart to fit them. So to them I say do not take the chance on the card going bang in your system...get it RMA'd and for the other more capable people, order the thermal pads.

Bad day at the office for EVGA which is a company that I do like and have bought products from in the past. Can't believe they have dropped the ball on this one to be fair....but it happens from time to time, I guess. So don't go stressing over it, just get your cards fixed if they are at risk.

I have no doubt in my mind that there would have been a global outcry of biblical proportions (by quite a few in this very thread) and calls for heads to roll if it had been an AMD card with this type of problem (The power draw issue for instance, sorted by a quick update). I see this as much more of a worrying issue so to those that need to....go get it sorted.
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Let's not make this AMD vs Nvidia, there is a difference here that it is a third parties actions in board design/cooling not the GPU manufacturer.
 
Stanners said:
Let's not make this AMD vs Nvidia, there is a difference here that it is a third parties actions in board design/cooling not the GPU manufacturer.
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Well said.

I've been quite anti Nvidia in the past, and stuck with AMD. I recently bit the bullet and switched to Nvidia. So far so good, and I'm glad that I choose a card with decent cooling.
 
JediFragger said:
Extremely doubtful.
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As above.

But EVGA have already stated in writing (see my post above):

" In our discussion with EVGA's Jacob Freeman on the phone, we also learned that EVGA would replace users' cards at no charge to the user. An owner would have to send the device in to EVGA in order to receive a new device with the thermal pads pre-applied. "

So I can't personally see how EVGA could back track on this. It's not like Jacob Freeman is just some office junior, he's a senior product manager for EVGA.

Raising an RMA on EVGA's WEB site is dead easy and their response time is usually pretty good (from what I've read).

I'll be interested to see how many folks do this. Could be that the flood gates are just about to open for EVGA!
 
I'm wondering if I've got a problem with my card now. I've been playing Witcher 3 and after a while, my monitor turns of with a signal not found message. Its happened several times. Alt tabbing seems to fix it, but maybe its drivers or something.
 
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