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EVGA Pascal cards hotspot problem

Expecting you to retro fit pads ooft, what's the chances we'll see a Daily Mail headline...

Stay at home dad on benefits sets his seventeen room house on fire after attempting changing pads on his Evga 1080 FTW while high on...

mikeo said:
Still think we are maybe getting a bit carried away here folks.
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Hardware manufacturers must love the UK-milk them and their still forgiving.:p
 
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tommybhoy said:
Expecting you to retro fit pads ooft, what's the chances we'll see a Daily Mail headline...

Stay at home dad on benefits sets his seventeen room house on fire after attempting changing pads on his Evga 1080 FTW while high on...



Hardware manufacturers must love the UK-milk them and their still forgiving.:p
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Things happen in life mate. You either accept the situation and try to make the best if it.... Or you spend your whole life moaning about things :)

I did say that I thought EVGA had not handled the situation very well. Could send my card back I suppose. But once again, as I said earlier, it means then diving back into the crapshoot of hoping that whatever I buy next doesn't have any issues. Plenty of complaints out there about other makes with terrible coil while, cards that won't OC, or even run stable at stock!

Cant speak for other folks with EVGA 1000 cards. But mine runs just fine. Zero coil whine under any load. OC's well and runs nice and cool (well the core does at least). Plus it has a decent transferable 3 year warranty. And if anything does go wrong within the warranty period, I'll get a replacement.

Certainly no EVGA fan boy. This is the first EVGA product that I've bought. My previous 5 cards were MSI (and a couple of those were not without issue).

Forgiving? Yes maybe I am. I personally (there's that word again) am not too worried if there's a problem, as long as theres a solution. Not an ideal situation ... but as I said at the start "**** happens":):):)
 
Warranty is valid for 3 years at least. After that you can fall back on the Consumer Rights Act for a further 3 years since this is now a confirmed potential defect at the time of manufacture. After that...would you still even have the card? I suspect I would be replacing mine after 4 or 5 years.

So I'll either wait for the card to blow, or just enjoy it until I upgrade. Either way, it's a minor inconvenience. I'm certainly not going to disassemble it as that could be seen as voiding any warranty or claim you have in the future.
 
Hi Guys,

sorry first of all for the late respons. Ben is indeed at Holidays at the moment.
So i gonna jump in here :-)

Most of u for sure have already seen it, but still i would like to post our official statement with the opportunity for all EVGA 1080/1070 Series Card Owners with a Backplate to apply a fully optional Thermal Pad Mod Kit.: http://eu.evga.com/thermalmod/

As you can see in our Statement, we have done the exact same tests during the design process as well as short after the reportings.
"The results in both tests show the temperature of PWM and memory is within the spec tolerance under the same stress test, and is working as originally designed with no issues."

But we do agree that lower temperatures are always better, and taking the feedback from all of you to increase the cooling performance of the current ACX 3.0 with the usage of extra Thermal Pads.

That´s why we are offering these optional! Thermal Pad Mods and also adding them to our current production.

The Thermal Pads will be starting to get shipped in about 7-10 Working Days.
We will also publish an installation guide.
And for sure if you apply the Mod, you will not lose your warranty.

What i also would like to say again, that the installation of this Thermal Pad Mod is absolutely optional and not a must!

You can keep your card just like it is and you have for sure still our full 3 years warranty.

Thanks and Best Regards

Jan
 
Thanks.

Jan testing is done on a FTW I have a classified. It would be nice to see some specific before and after testing relating to each individual card.

I take it you are suggesting each card should see a heat decrease in the same range?


I can't test or measure the difference myself and I like to see information and testing related to what I specifically have rather than having to make an assumption without any evidence that it will do the same thing.

Would help all non FTW owners come to a more informed choice.
 
Dervious said:
Seems that there is more than a small issue with these cards. Although there is a 3 year warranty with EVGA cards, if I owned one I'd want it modified ASAP. I think the reassuring comments by EVGA is a case of the PR guys being given priority over the engineers.
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Why what makes you say that, How do the engineers get a message out if not through the public facing arm of the company?

EVGA have made a statement, the engineers have obviously looked at any potential issues to come out with the statement.
 
I've been following the main thread on this situation on the EVGA forums and following the gamersnexus link, there was a bit of a discussion about whether cards could be sent in to have the pads applied, as there seemed to be conflicting information. The following response was given:

http://forums.evga.com/FindPost/2571053

TBH - I'll still wait to see how it goes once the pads start getting shipped. Lets see what the instructions entail for the FTW, are the pads of sufficient quality, is there TIM provided for the GPU. Will be interesting to see and hear of all these experiences over the next few weeks.

I'll probably end up doing it myself rather than sending it in, depends on how fiddly it might be with wires etc getting the ACX back on. I'm not jumping on the bandwagon yet. In the month I've had the card its been flawless, and the more I read the more I think damage will be localised, after which I still have my 3 year warranty.

Lets just try not to run benchmarks on loop 24/7 eh and just do gaming :)

I'm sure it will all work out fine in the end. Every now and then I like to be positive :)
 
Stanners said:
Why what makes you say that, How do the engineers get a message out if not through the public facing arm of the company?

EVGA have made a statement, the engineers have obviously looked at any potential issues to come out with the statement.
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EVGA have basically said that there isn't a problem, but users who want lower temperatures can carry out a modification. I suspect that the design engineers know that they've dropped a bit of a clanger, and that the lack of thermal pads on the VRMs is a mistake. I wonder how much it costs to use thermal pads on the VRMs ? Maybe the design engineers wanted to use them, but the accountants said "no". Most, if not all other GTX1070/80s seem to have them.
 
But surely if they know they have dropped the ball they would just recall them now and add the thermal pads to the VRM's as if what you say is correct they are going to get swamped by returns which will cost them more with replacing failures.

I tend to think there is no issue, But I guess time will show us as I would expect to see a few users to start posting more frequently with failures if you are correct.
 
Hard to know longer term if its a issue or not.
"EVGA admitted to GamersNexus that the lack of thermal pads between the VRAM and VRM components and the heatsink was an "oversight," but did think the issue to be somewhat blown out of proportion by the internet."
Saying not using the pads was a oversight to me sounds bad like it was meant to be there but forgotten.
Seems EVGA will also exchange your card for one with pads but no Info on when or how atm.
While i'm happy i have a 3 year warrenty incase of a issue i'd prefer them to exchange the card even thou i know i run the risk of getting a whiner back :)
 
This pretty much sums it up for me.
Lahatiel | overclock.net said:
Well, why EVGA didn't post the values of their own stress testing without any mod?

It's a profit loss account. They made a rough estimate of how many cards will die and have to be replaced. They can handle it. Not only a complete recall would be much more expensive, it would be a massive loss of image. So they call this issue "not critical".

It is definitely true that heat shortened the lifespan of hardware. The temperatures are not only high, they are beyond the values, manufacturer set as max.

At least I would recommend to mod the card with resale value in mind. Who will buy a card which was used several months/years under these conditions?
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