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EVGA Pascal cards hotspot problem

No, i was originally worried the card was causing it as it started the same time i installed it.

But its an issue with my z68 motherboard. Sorted now.
 
Ive mentioned ages ago that their coolers acx 2.0 are pile of ****e, i own x2 980 sc in sli.
Absolutely disgusting, noise after 40% of fans...
The look like somebody blind put them on, on every review evga 1070/80 is around 10c hotter than other partners cards. Cheap and nasty wont be going with them anymore.
 
The current 1000 series cards have the acx 3.0 version cooler and the fans are pretty quiet up to 60%

Though the default fan curve is way to gentle for me. Totally passive up to 60c then fans ramp up to 30% at 70c. Mine is set to be passive up to 35c then fans ramp up to 50% at 60c and then onto 70% at 70c. This keeps the gpu temps at high 50's to low 60's. Cant say that at this I can hear the GPU fans over my quiet case fans. Pretty cool up here in Scotland though, even in the summer time. Higher fan speed and lower GPU temps must also I would have thought, help the VRM temps.
 
Well at least this thermal issue, Even though EVGA said it's not an issue, Gives me an excuse to replace the stock TIM with some Thermal Grizzly Kryonaut goodness when the pads arrive :p
 
Any customer who is not comfortable performing the recommended VBIOS update, may request a warranty cross-shipment* to exchange the product to EVGA for an updated replacement.
All graphics cards shipped from EVGA after 11/1/2016 will have the VBIOS update applied.

*The EVGA EAR(Advanced RMA Program) and Cross Shipping options are available in the Continental United States, Hawaii, Alaska, Canada, EU, UK, Norway, and Switzerland. EVGA offers Standard RMA replacement options in the Middle East, Africa, India or outside of the before mentioned supported areas.
Click to expand...

Exchanges or in-house work is what should have been in motion since the very beginning since this issue has been highlighted.........asking people to disassemble their expensive GPUs to fix an issue completely of their doing is absolutely laughable.
Plus I say that as someone who has no qualms about stripping a card down for WC.

Must say, EVGA's previous sterling reputation has taken one hell of a beating since the Pascal range have shown up, They used to be the standout of quality and support, but they'll have to work hard to get that back.
 
Last edited:
Well i had a reply from evga:

Hello,

I do apologize for any confusion this matter has caused as I would like to take the time to clear up the any issues you may have about the 1080 / 1070. The EVGA GeForce GTX 1080 and 1070 do in fact have thermal pads as air alone could never cool this area enough to operate properly. The test that was run causing people to be worried was with a benchamark that has been known by Nvidia to damage cards in the past. Due to this the drivers by Nividia actually have it built in so that if your are running this program the card will throttle down. Some people know how to get around this and will run the card in extreme environments.

We are offering extra thermal pads to customers that want to see better temps when pushing the hardware however this is not necessary and is completely optional. These additional thermal pads will be installed between the backplate and the PCB and between the baseplate and the heatsink fins only as these add additional support to the card for extreme use. These cards are within spec and will run under normal circumstances with no issues. We are here to support you and if there is any issues with the product you are still covered under its available warranty.

If you would like to have the card replaced with a model that has the pads installed we can support you with this request. Please read more about the thermal pads in the link I have provided below. Once again I would like to take the time to apologize for any inconvenience and confusion this matter has caused.

eu.evga.com/thermalmod/

Regards,
EVGA
 
IvanDobskey said:
Well i had a reply from evga:

The EVGA GeForce GTX 1080 and 1070 do in fact have thermal pads as air alone could never cool this area enough to operate properly. The test that was run causing people to be worried was with a benchamark that has been known by Nvidia to damage cards in the past. Due to this the drivers by Nividia actually have it built in so that if your are running this program the card will throttle down. Some people know how to get around this and will run the card in extreme environments.


Regards,
EVGA
Click to expand...

http://www.evga.com/articles/01017/images/cooling/cooling.jpg

Yes, these cards do seem to have some cooling for the VRMs, but it appears to be a metal plate with no direct contact (via thermal pads) to the fan cooled heatsink. They claim "13% cooler GPU MOSFETs", 13% cooler than what ?

Also, this response seems to blame the reported card failures on anything but inadequate VRM cooling (users purposely over stressing their cards). Sounds like damage limitation PR to me.
 
I'm considering my options now.

Ideally I'd like the card replaced with one that has had the mod done already, but I'm not prepared to be without a graphics card for weeks.

I'll ask what the turnaround is on getting it replaced.
 
IvanDobskey said:
These additional thermal pads will be installed between the backplate and the PCB and between the baseplate and the heatsink fins only as these add additional support to the card for extreme use.
Click to expand...

The extra thermal pad between the PCB and the backplate may well reduce VRM temperatures, but there's still a PCB between the VRM and the backplate.

The extra thermal pad between the baseplate and the heatsink fins seems a bit odd. It appears that the vertical fins will simply cut into the thermal pad, contact area will be limited. I wonder if this will have any wothwhile effect on VRM cooling.
 
LXBCz98.jpg


https://www.techpowerup.com/227424/...ssues-update-new-bios-revision-to-be-released
 
So if I'm reading that right, there will be a vBIOS update that appears to up the stock fan profile somewhat to aid with the cooling, even without the thermal pad modifications. I did find the stock one a touch conservative, so made a custom one in afterburner anyway, so that its active earlier, but ensuring nothing is heard about my CPU/case fans. Unless I've missed anything is there anything else the vBIOS update will bring.

Wondering when the batches of thermal pads are going to start getting shipped. The sooner we get reports of what is improved, and how it affects temps etc, will determine what I'm going to do.

If its to return under warranty cross ship means we pay upfront to get a new card then get a refund once they get our returned one? I wonder if those will be returned cards with the mod done by EVGA, or the NEW batches with the pads (and presumably) vBIOS installed already ie. New, totally unaffected cards.

Still not sure I need to do anything, but at least its progressing from the EVGA side
 
IvanDobskey said:
Well i had a reply from evga:

Hello,

I do apologize for any confusion this matter has caused as I would like to take the time to clear up the any issues you may have about the 1080 / 1070. The EVGA GeForce GTX 1080 and 1070 do in fact have thermal pads as air alone could never cool this area enough to operate properly. The test that was run causing people to be worried was with a benchamark that has been known by Nvidia to damage cards in the past. Due to this the drivers by Nividia actually have it built in so that if your are running this program the card will throttle down. Some people know how to get around this and will run the card in extreme environments.

We are offering extra thermal pads to customers that want to see better temps when pushing the hardware however this is not necessary and is completely optional. These additional thermal pads will be installed between the backplate and the PCB and between the baseplate and the heatsink fins only as these add additional support to the card for extreme use. These cards are within spec and will run under normal circumstances with no issues. We are here to support you and if there is any issues with the product you are still covered under its available warranty.

If you would like to have the card replaced with a model that has the pads installed we can support you with this request. Please read more about the thermal pads in the link I have provided below. Once again I would like to take the time to apologize for any inconvenience and confusion this matter has caused.

eu.evga.com/thermalmod/

Regards,
EVGA
Click to expand...


Same email I received. I've never done pads before so I might ask them for a replacement with the new pads
 
I'm not sure I'll do anything with my EVGA GTX 1080 SC ACX 3.0 cards eventhough I have signed up for the thermalpads. From day one I just set a custom fan curve profile with MSI Afterburner, I set it to 80% fan speed at 75°c instead of the default 30% at 70°c.
 
EVGA UK actions

Hi guys

Please excuse my silence until I had something formal to post on the matter, I have also been out of the office but now have something formal to post and wanted to offer UK version and options for you should you wish:

1) New VBIOS re-vision – Out tomorrow – This will 100% fix any heat issue, there is no need for any other action other than installation of the VBIOS revision for the cards, the models for which the BIOS will work are clearly listed here - http://eu.evga.com/thermalmod/

2) Optional Thermal Pads – With the new VBIOS revision the Thermal Pads should no longer be required, however these pads will still be available for customers who want additional cooling beyond the VBIOS revision. These must come directly from EVGA and you can apply here - http://eu.evga.com/thermalmod/

3) If you are uncomfortable with installing VBIOS and want optional thermal pads installed by EVGA then you can carry out RMA directly with EVGA ONLY. RMA in the UK would be shipment to EVGA UK RMA centre. Here the BIOS would be flashed and thermal pads installed onto the card and returned to you, repair turn around in 24 hours from receipt of product.

4) Advanced RMA – The cross shipping option is available to consumers in the UK. EVGA will ship a replacement card to you however collateral payment must be made, once replacement card is received old product must be returned to Germany as this is where advanced RMA is handled. Once the old product is received the collateral payment would be returned within 10-14 days of receipt.


I imagine there will be questions so will be diving in and out today to answer these for you as best I can. Of course you can also always contact EVGA directly at [email protected]

Thanks
Ben
 
Thanks for the update Ben.
With regards to the advance RMA, will the replacement card be a brand new card with the new bios and thermal pads installed or will it be a refurbished card?

Thanks

Albaba
 
Ben @ EVGA said:
3) If you are uncomfortable with installing VBIOS and want optional thermal pads installed by EVGA then you can carry out RMA directly with EVGA ONLY. RMA in the UK would be shipment to EVGA UK RMA centre. Here the BIOS would be flashed and thermal pads installed onto the card and returned to you, repair turn around in 24 hours from receipt of product.
Click to expand...

Hi Ben, thanks for the info.

It's been stated by the senior product manager at eVGA that the above option will be of no cost to the consumer, can you confirm?

Cheers
 
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