EVGA problem?

bloodhunter · 16 Jan 2011 at 18:53

I am looking at a fault for someone in which the towercase has an EVGA Nforce 780SLi motherboard, i am unsure of the exact model but it has 3 way SLI and cannot see on the board the exact model.

The problem is that it won't power up. I suspected that it might be a faulty PSU but installing a spare one i have has made no difference.

The LED's light up on the mobo when the mains is switched on but simply no response from the power button.

Aparently the system shut down in the normal manner and there has been no warning of anything happening but it won't power up at all.

I suspect a mobo failure of some kind or could it be something else??

Thanks.

vertica · 16 Jan 2011 at 19:05

That sounds exactly like what happened to my 790i ultra board last year. Turned off one day, and then never turned back on. PSU, CPU, RAM etc all fine, the power light on the mobo was on when plugged in but it just would not start when the power button was pressed (either on the case or on the board itself). Dead mobo

Serraph · 16 Jan 2011 at 19:11

I had a very similar problem with an XFX 780i, except with mine I could smell a slight burning coming from a little yellow coil on it. Replaced the mobo and system worked fine. Might be worth trying to swap the mobo out if the PSU makes no difference.

bloodhunter · 16 Jan 2011 at 19:23

Thanks for the replies. i am now looking for a replacement board which will work with the other existing hardware. It seems that this mobo has only got a 12 month warranty.

matthab · 16 Jan 2011 at 20:12

Should be lifetime unless you didnt register it. Which it is 1 Year.

Speed · 16 Jan 2011 at 20:18

I'm pretty sure due to EU regulations it is 2 years if you don't register within 30 days, assuming of couse it was purchased from a UK/EU retailer.

All EVGA Products purchased ON or AFTER November 1, 2006 MUST be registered within 30 days from ORIGINAL DATE OF PURCHASE to receive our warranty extension. (All products not registered within 30 days will ONLY receive a 2 year warranty.)

What is the part number bloodhunter? Example: 132-CK-NF78-A1

bloodhunter · 16 Jan 2011 at 20:19

this mobo part number has the suffix B1 which according to EVGA's website only carries a 1 year warranty anyway.

Here http://www.evga.com/support/warranty/

Speed · 16 Jan 2011 at 20:23

Although that is the US site it is similar to what the EU site says about the B1. However further down it states what I quoted above and I'm pretty sure that was due to a change in the EU law on warranty length. You can see it with a lot of manufacturers like Zotac for example, they offer a 1 year warranty in the US, Asia etc but 2 years in the EU area as they have to.

Drop them an e-mail, they are extemely helpful and if you push enough you'll likely get a replacement. You've got nothing to lose.

http://eu.evga.com/support/warranty/

bloodhunter · 16 Jan 2011 at 20:30

Thanks speed i have just emailed them explaining everything so i will see what happens.

Speed · 16 Jan 2011 at 20:33

No worries, good luck. If you don't a reply quickly or to your liking use this address: [email protected]

He is Dominik Ungermann, the EVGA Europe Support Manager, other addresses here: http://www.evga.com/support/

When I had problems he was very helpful. Obviously be polite, point out what I pointed out and mention you are disappointed. More often than not EVGA go above and beyond for customers!

bloodhunter · 17 Jan 2011 at 18:56

I have had an email back from Dominik asking if i bought the mobo in the EU or imported it so i have replied to that and await their reply.

While i was looking at the manual i noticed that it shows use of the eight pin CPU power cable and this system only has a four pin cable connected and the PSU does not have an eight pin lead.

Could this have been a possible cause of failure?

Speed · 17 Jan 2011 at 18:58

Not likely, if it booted and was stable then that isn't a problem.

bloodhunter · 17 Jan 2011 at 19:03

I thought it would be OK with the 4 pin lead as if i remember correctly the 8 pin is for the Intel Extreme processors needing the 130watt feed.

bloodhunter · 18 Jan 2011 at 19:03

I have just see the invoice for the computer that contains the dead mobo.
He has been billed for an Asus P5KPL mobo and not EVGA. Also it is only 11 months ito the warranty so i have emaild the place that built it and attached the email invoice of the build and look forward to their reply. it is a place called cyberpowersystems.
All other items listed are correct but they should sort it out as it is only 11 months old.

bloodhunter · 13 Feb 2011 at 12:01

Just an update on this, the supplier has now got the mobo and has confirmed that it is dead and are getting another identical one from the U.S.A which is where the original came from for some reason. it's been two weeks since i returned the dead mobo so i just need to wait now.