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Extrememly annoyed with XFX

fornowagain said:
The OP didn't even buy the card, it's second hand. And the original buyer bought it at OEM prices. He's lucky to get what he has.
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But xfx do double lifetime warranties, so he is allowed a replacment.
 
Just sent an e-mail explaining everything and why I wasn't happy and the guy on the other line replied:

Just logged a call, will get back to you.

It's not XFX we're dealing with btw, so my comments about them are null and I apologise if there are any XFX employees or fan boys on here, it's the reseller * messing my mate around with the replacement. I'll update with what they say.

* don't mention competitors, even rubbish ones
 
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Thanks for the edit, sorry. I'll update when they reply. Interesting reading about OCUK having problems with them, thanks for the link.
 
Bomag said:
It doesn't matter if the replacement card is £1 or £10k more, XFX have to stump up an equal or better product. It also has to be compatible with the rest of the system.
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If you seriously believe that the price difference has nothing to do with it then your just clueless.
 
Shocky-FM said:
If you seriously believe that the price difference has nothing to do with it then your just clueless.
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Nice :D

All that time I spent dealing with contract law has made me clueless apparently! Actually I don't think so. If XFX/retailer/anybody has decided to replace a defective product it has to be equal or better, no if's or but's.

The alternative is to refund the customer with a deduction for 'benefit' the customer has received; as the depreciation over 1 year is considerably less than the actual drop in value of the graphic card this will require a refund of greater than the cost of replacing the card with a vanilla 8800GTS.
 
Wel cant i tell im going to have big problems becuase one of my sli 7800 borked today memory gone on the card. My problem is that i have 7800 so thye going to have to give me something newer and all the newer cards are pcie 16 and my mobo is pcie 8. So how will they go about this one.
 
kinggost said:
Wel cant i tell im going to have big problems becuase one of my sli 7800 borked today memory gone on the card. My problem is that i have 7800 so thye going to have to give me something newer and all the newer cards are pcie 16 and my mobo is pcie 8. So how will they go about this one.
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Unless i am mistaken the 7800 series were all PCIE16 & youre mobo only supports up to x8 but in an actual PCIE 16 socket. You will likely get an 8600GTS, 79xx series card as a replacement if your card cannot be fixed (or get told its your fault & get nothing back) & it should work in the same socket any normal 7800 series card worked in. Only problem is if you get a replacement card youre unlikely to get one that will work in SLI with the other 7800 card you have.
 
kinggost said:
Wel cant i tell im going to have big problems becuase one of my sli 7800 borked today memory gone on the card. My problem is that i have 7800 so thye going to have to give me something newer and all the newer cards are pcie 16 and my mobo is pcie 8. So how will they go about this one.
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I'm guessing they will send you their closest replacement card as thats what they are obligated to do by the terms of their warranty..it wont say anything in their warranty about making sure it actually works in your motherboard or that it has to be backwardly compatible with your current equipment..I'm guessing it says closest equivalent value or performance of the card they are replacing
 
dC2006 said:
This is going slightly off topic but still relates to this thread. Just wondering why do companies offer lifetime warranties when they cant deliver a replacement product. Like in this thread it shows it screws up peoples SLI setups. False advertising if you ask me.

I had a smilar issue with some Geil ram (2 x 512mb PC4400 Ultra-x, Paid £159 well over a year ago). 8 months after purchase from OCUK it became faulty, contacted OCUK and they said they would take it and swap it or send it to Geil. Waited nearly 2 months then started chasing the matter up, OCUK said they didnt have any replacement in stock to send to me and Geil was telling them that they have stopped making the ram.

I am not blaming OCUK for anything but more Geil, all OCUK could do was offer me something similar priced, which at the time there wasnt much choice of due to DDR coming to an end and DDR2 becoming mainstream. So OCUK offered me 1 Gig of Pc3200 ram or £84.00 cash as they said they couldnt give the full amount.

Anyways I took the £84.00 cash refund and forked out more monies and got a new setup. It screwed up my overclocked opteron setup though which was running nicely at 9x315 1:1.

Just sharing my experience. :)
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hm in your case it is definately the retailers obligation to sort out equal/better performance and it seems they kinda didnt really in that situation.
 
FTM said:
I'm guessing they will send you their closest replacement card as thats what they are obligated to do by the terms of their warranty..it wont say anything in their warranty about making sure it actually works in your motherboard or that it has to be backwardly compatible with your current equipment..I'm guessing it says closest equivalent value or performance of the card they are replacing
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Lucky i have sli then because id have to change my whole comp because they wont give me someting that works
 
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PAULV - 2007/06/26 said:
Hi, thanks for your message and sorry to hear you are experiencing problems with your product. unfortunately it would appear that the item is faulty, however please try the card in another system to verify this. If problems persist and we do recommend you to contact your supplier for information on the returns procedure. But if you have any difficulties with this, please let us know. Thanks Paul
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I raised this issue from over 12 months ago with regards to this thread.

That's the response I recieved. If I had a spare PCI-E machine lying around that would be great. They had me do alsorts of messing about like under and over clokcing the card etc which never worked and I eventually gave up and had other personal issues etc which overshadowed this.

Thankfully, the kind bods at OCUK now have thcard. Raised the RMA at 1am Saturday morning and I had my RMA number sometime sat afternoon. It's in their hands at the moment so fingers crossed they experience the same problem I have and many others have too.

XFX Support wasn't too bad, but they could have been more to the point. Expecially with 30% or so of 7900 owners having the same problems!
 
Its when things like this happen, you understand why people pay more for EVGA or BFG.

I'll def pay more for cards now with better service.
 
Azrael1 said:
Its when things like this happen, you understand why people pay more for EVGA or BFG.

I'll def pay more for cards now with better service.
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I'll certainly be doing that in the future. However the latest batches of hardware seem to be far less issue free than the 7 series!
 
I'll be going for a EVGA card next. Not sure when and if the GTX/GTS. Depends on what happens with this RMA issue and how much money I can get away with spending. Also need a bigger monitor even though the wife doesn't agree.
 
They have offered a 8800 GTS if I send in my working 7900 GTX. They didn't say what version, so I'll expect the worse and imagine it's a 320, should I accept the offer? Or sell my card and the replacement 7950 GT 512 they initially sent out on a well know auction site?

Only issue I've got now is that I'm using a Zalman cooler and I don't have the screws for the original HSF...

I suppose if it's a 640 I should snap their hand off?
 
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