Some lines from some old service call tickets I collected years back:
A coworker messed with her normal.dot (Word 6.0): "User gets 'Laurie is a big stupid jerk' when exiting out of Word."
"User said her phone bills are incorrect in their billing"
- note, we do PC support. Also this call was for her home phone.
"User needs help setting up her worksheet to print. User doesn't want help -- she is just having me listen. User is talking to her printer and not really listening."
"User states he wasn't looking at the floppy disk and inserted it backwards."
"User can't remove CD ROM from CD disk slot."
After checking, found user had put it between the CD ROM drive and floppy drive.
"User stated and I quote... 'Get somebody up here who was supposed to fix this right the first time, I am too old for this (beep)' and then hung up on me."
"User is no longer working with me - he is just sitting there and not trying any other passwords."
"User stated that 'somebody is screwing with the applications on the M drive and he wants it stopped!' "
"User wasted coffee on the keyboard."
followed by "Explained to her that we do not support coffee at this site, and that she will have to go to the cafeteria for more."
"Customer explained that while the lights were out in her office, she was able to notice the whirring of the fan and hard drive in the system and they 'rattled her nerves'."
"User cannot print from the Access application. He feels the print drivers have been lost or stolen or something."
"Asked user if there were others able to log in. User states that she
didn't care if anyone else was able to log on."
"User feels the PC has some type of 'thermal' problems as after about 3 hours of operation the PC starts locking up, and the icons start 'dancing on the monitor'."
"User stated that his printer is smoking. They have unplugged it."
then the service desk dispatched the ticket to software support.
"User states that he is ready to pour water on his PC as he can't seem to get any help. User is fed up and will find some way to fix the PC himself."