Faulty disk - liability?

simpletom · 18 Jul 2009 at 20:41

Hi

Right, I bought Lost Odyssey, a four disk game, for the 360 a while back from a high street store, unde the 'Re-play' label, i.e. it was used. It was about three months back or so.

I am quite busy during work periods but I am now on a two month holiday so decided to dig in to the game. I have got to disk four but it just will not work. There are no visible scrathes, it just will not recognise the disk. Looking on the 'net it was a common problem with disk four.

What on Earth do I do? Do I return it to the shop, with no hope of finding the receipt, or the distributor or what? Or am I goosed? Doomed never to play the fourth disk ever? Has anybody any experiences?

Ta for any help!

Robert1986 · 18 Jul 2009 at 20:44

Possible to try the faulty disc on a friends 360?

No receipt = sol

simpletom · 18 Jul 2009 at 20:52

I don't think it is the disk itself but production of the fourth disk was manky. There appears to be a lot of issues with them.

Robert1986 · 18 Jul 2009 at 20:56

Did the 4th disc come in a sleeve? It seems to be a problem only when the disc came in a cd sleeve.

simpletom · 18 Jul 2009 at 21:00

Robert1986 said:
Did the 4th disc come in a sleeve? It seems to be a problem only when the disc came in a cd sleeve.

Yea, that's the badger. That's what my arguement is, it is a production issue rather than a one-off.

Strife212 · 18 Jul 2009 at 21:01

You may have luck getting microsoft themselves to send you a new disk - they are the publishers aren't they?

hitmanuk · 18 Jul 2009 at 21:07

never play it before
but

could u not borrow it of a friend and DONT know if u can cause
its the fourth disk from the game

copy it to your harddrive -- iam not sure if you can cause its the fourth disk

cause my gears of war was the same and couldnt play on gridlock so i borrowed it on my m8 and copyed it from his disk to my hd and it works great

simpletom · 18 Jul 2009 at 21:09

Cheers. I have noticed that MS have a disk replacement program but it costs £10. As the disk was shipped faulty I will try my luck for free.

Cheers for the replies!

Robert1986 · 18 Jul 2009 at 21:10

I honestly think your only way is to buy another copy. MS aren't going to replace your disc just like that, not for free anyway.

There should have been a recall if this is a known issue with the 4th disc. Quite shocking tbo.

simpletom · 18 Jul 2009 at 21:28

Maybe I should buy a new one. I normally would not bother, but it is a cracking game.

wannabedamned · 18 Jul 2009 at 22:29

If you havent damaged the disk, You're best phoning MS to claim a new one for free. You dont have to tell them you bought it preowned. You just say I bought the game, I've played the game, and when i get to disk 4 the disk doesnt work. It's never even been out of its little sleave! This is where you then push for a free replacement of the disk, Considering the fault is not with you.

Robert1986 · 18 Jul 2009 at 22:33

wannabedamned said:
If you havent damaged the disk, You're best phoning MS to claim a new one for free. You dont have to tell them you bought it preowned. You just say I bought the game, I've played the game, and when i get to disk 4 the disk doesnt work. It's never even been out of its little sleave! This is where you then push for a free replacement of the disk, Considering the fault is not with you.

Surely MS aren't going to do this for everyone that phones asking for a replacement?

If the 4th disc is a known issue, why hasn't there been some sort of a return service set up?

simpletom · 19 Jul 2009 at 00:12

Robert1986 said:
Surely MS aren't going to do this for everyone that phones asking for a replacement?

If the 4th disc is a known issue, why hasn't there been some sort of a return service set up?

I think there was... however, it has taken me so long to get to disk four that it has a beard.

tony888 · 19 Jul 2009 at 01:10

i got the same problem i just got to the fourth disc and i can't install it the HDD or play play it normally, just emailed MS and now waiting for a reply

rp2000 · 19 Jul 2009 at 01:24

Here is the relevant info page on xbox.com:
http://www.xbox.com/en-GB/support/discreplacement/

Here is the pdf form:
http://www.xbox.com/NR/rdonlyres/E4...-A364BD07980E/0/replacementdisk_orderform.pdf

AFAIK (and the form sort of confirms it) only Halo3 was a free replacement due to the issue with the metal box editions having scratched discs.

All other discs cost £10 each (unsure what happens with multi disc games).

rp2000

Strife212 · 19 Jul 2009 at 01:26

Mwahahaha, 10GBP, 20USD, one area where we haven't been ripped off yet

The GBP price is the lowest on there I think.

wannabedamned · 19 Jul 2009 at 09:21

Robert1986 said:
Surely MS aren't going to do this for everyone that phones asking for a replacement?

If the 4th disc is a known issue, why hasn't there been some sort of a return service set up?

Just seems to me that it's the same with all things you buy, If you buy it broke you're entitled to a replacement. Can't hurt to try