Faulty hardware?

Brendan Harries · 8 Mar 2017 at 21:05

Hello guys after being out of the enthusiast side of computing I decided to get back into it. Ive purchased a second hand system (60 day warranty) and I can't get any signal to the only two TVs I have to try. When the PC arrived the CPU fan was not held onto the heatsink and the fan was not plugged in making me think it's been cowboy built. After sorting that out and giving it a good check over it seems to be okay then I ran into an immediate problem of no signal to TV. I've tried DVI to VGA from the card to the TV and I've tried HDMI. Any ideas, I'd appreciate any help. Thanks.

Mobo: Gigabyte 990 fxr-ud5

CPU: AMD FX 9370

RAM: 8GB DDR3 (haven't checked manufacturer or speed)

GPU: Asus R9 380 strixs 4GB

PSU: ******** power station 1000watt

HDDs: 128gb Kingston SSD (primary)
750GB WD

Any more info needed please let me know, thanks.

sergiup · 9 Mar 2017 at 08:32

Any beeps or signs of activity (fans spinning etc) when you power it up? Do you have another TV or an actual monitor to test? Are all the power cables firmly connected?

Brendan Harries · 9 Mar 2017 at 09:21

Everything's connected u stem fans and cpu fans are running, hard drives seem okay. Ram is lighting up. GPU is showing white LED so that's fine. When I press the power button it doesn't immediately shut down so that tells me it's booting fine

pandem0nium · 9 Mar 2017 at 11:16

Does the graphics card have a power lead connected?

I wouldn't be buying an fx based system now. It's old outdated tech. I would actually use this as a good reason to return it unless it was very cheap.

Brendan Harries · 9 Mar 2017 at 13:11

Yeah the card has power and it's indicated as okay by the LED. I just get no signal at all. What can I do to rule components out?

pandem0nium · 9 Mar 2017 at 15:32

Try the card in a different PCIe slot, try the card in another machine. Get the internal speaker installed so you can hear the error beep codes.

The MB bios may need updating to recognise the card.

You shouldn't have to do any of this if you've bought a pre-built system.

Brendan Harries · 9 Mar 2017 at 16:18

I've emailed the seller and they won't reply other buyer have also had the same problem. I'll try what you've stated when I finish work, Ive also got a new monitor to try. The CPU fan was not even attached so I had to do that and plug it in. I wonder what other problems this system is hiding. I'll try to sort it later on. Thanks

Brendan Harries · 9 Mar 2017 at 17:17

Okay tried the card in all slots, nothing even with a brand new monitor, I'm going to buy a new card to try out. Also the RAM was in slots 4 and 2 so I've changed that to 1 and 2.

Just put a brand new Geforce GT730 in and still no signal really feel like going mad

Habakkuk · 9 Mar 2017 at 18:41

If I got a new system with the CPU fan in that condition, I'd send the entire thing back.

If that passed their quality control, you don't know what else they've messed up on this build.

Brendan Harries · 9 Mar 2017 at 19:02

Well after much potching it's now working, the processor wasn't in properly, I stand by my statement of cowboys built it or rough delivery. I can now return my geforce and use the R9 380. Thanks guys