Faulty Hazro HZ27WC?

Dancer

Dancer

Dancer

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Joined
17 Mar 2003
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351
Location
London
I ordered the Hazro HZ27WC from overclockers and it is occasionally displaying some weird behaviour. Suddenly the monitor goes blurred, like there are small, vertical streaks down the screen. I've taken a photo and it is not a poor photo - it actually looks like this!

HazroHZ27WC_cropped.jpg


It has happened four or five times so far (usually just after turning the monitor on, but once happened while working). Being a brand new monitor I'm not happy with this sort of behaviour. Usually it is resolved just by turning monitor off and then back on, but on one occasion this did not resolve it and it only got back to normal after I had unplugged it and been using another monitor for 10 minutes.

I asked overclockers about it who told me to contact Hazro support. Had to google their support e-mail (not impressed) and have still not received a reply.

Was very happy with this monitor, but this intermittent problem coupled with non-existant support is eroding my enthusiasm. Any ideas what the problem is? Is it dying and I should get it replaced, or is this something else to do with the dual link DVI-D? PS! I have a HD5770 GPU.
 
Mine has done the same thing a couple of times,each time was after i was outputting to the tv and monitor at same time,the monitor had gone to sleep,and when i woke it up,it came back same as yours.It corrected itself pretty quickly tho.STill a little worrying tho,espcially if yours has done it in normal use.
 
Mine also does this now and again, I dont have it connected to a TV as well though.

If I turn the monitor off and back on most of the time it resolves the issue but sometimes it doesn't and I have to reboot.

I then of course have the BIOS not displaying as well as a reboot cycle until I disconnect it from my machine let windows boot up then plug it back in.

These HZ27WC have some major problems that hazro just don't want to know about.

EDIT - I have an ATI XFX 5870
 
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That's an odd one. Last time I saw that on a monitor I had a faulty HDMI cable.

Although that was months ago with an old Acer monitor.
 
LC155 said:
Didn't happen with the one I sent back, but man.

Come on Hazro, fix your ****. :/
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I have to agree though. I love my monitor, although there are quite a lot of problems.

It all seems like qualit control issues. There is no stock anymore though, so either they sold out on everything. Or they're implementing solutions.
 
LC155 said:
Didn't happen with the one I sent back, but man.

Come on Hazro, fix your ****. :/
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It seems they are not interested tbh. I have contacted there support twice, the first time they never did respond. After I mailed the second time (about the BIOS issue) they gave me a generic responce that its AMD's fault.

Here is the responce I got back after 3 weeks of waiting

With reference to your enquiry, please find the outcome, solution or answer below:

Many thanks for showing interest in Hazro monitors. This is an issue we are aware of and it has been reported to AMD who have agreed to a F/W fix for this. This is not a monitor issue - it is due to incorrect resolution timings in the GPU. The reason the 5870 was omitted from our list of 'troublesome' cards was because we know of users who haven't had a problem with it. In any case, F/

Should you require further assistance in relation to product info, purchasing or any other details, please feel free to get in touch via the online contact form.
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It seems the rest of the mail was cut off, pff I don't know whats going on but support has been poor
 
I feel so sorry for people who bought anything at all from Hazro

If history has taught us anything it would be: NEVER EVER buy a Hazro product.
 
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I saw hazro was logged in and looking at this forum, chances are they havn't got a clue whats going on and they are blaming AMD for most if not all of these issues, Well I will be contacting trading standards regarding them because this is by far the worst piece of h/w I have ever owned. Simple fact is that the monitor is not fit for purpose. I have already asked them to help me yet they do not respond.

When it works its got a good picture but the problem the OP is on about happens to me + the monitor reboots my machine at post over and over unless I unplug it! its got to be a monitor issue!
 
Well I can honestly say the only issue I have is the HDCP issue, and I'm currently on an Nvidia gpu.

The HDCP issue was solved by installing DVDFab Passkey. No other issues really.

Still support is lack luster it seems, although IF it truely is AMD's problem there's not Hazro can do. I know many users that couldn't play Magicka because of AMD cards. Specially the old 4xxx.
 
Wizzkidy said:
I saw hazro was logged in and looking at this forum, chances are they havn't got a clue whats going on and they are blaming AMD for most if not all of these issues, Well I will be contacting trading standards regarding them because this is by far the worst piece of h/w I have ever owned. Simple fact is that the monitor is not fit for purpose. I have already asked them to help me yet they do not respond.

When it works its got a good picture but the problem the OP is on about happens to me + the monitor reboots my machine at post over and over unless I unplug it! its got to be a monitor issue!
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This is very disapointing... as I was planing on getting one of these as soon as they were in stock... are they really being this rubbish with support =(
 
Solemn said:
This is very disapointing... as I was planing on getting one of these as soon as they were in stock... are they really being this rubbish with support =(
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It will be the last time I buy anything of this company. Just because I have a ATI card should not put me in this situation.

Simple fact is if Hazro would just talk to me about my issues and attempt to resolve them or give me my money back but any contact never happens.

Also I run a 5870 which was out way way before this monitor even came to market, they say there is no way to test on all cards?well it took them long enough to get it to market so I just don't beleave that.
 
I'm sorry to hear others are having the same issue, but at least that makes it less likely my graphic card is the problem (ATI 5770).

It has been very good since I made my post and only displayed this behavior on a few rare occasions. Turning the monitor on/off makes no difference (it did the very first time, but never since), but switching from DVI to HDMI (TV) and back always resolves it. It has only happened during normal use on a couple of occasions, rarely on bootup and most often when switching back from the TV (HDMI) - but even that only happens quite rarely.

I wouldn't be so worried if I knew what the problem was and I could be certain that it is not a sign of a component failing, but this is a brand new monitor and I shouldn't need to worry about this sort of thing.
 
We do read comments and monitor feedback. Our support email address is given on page 12 of every instruction manual printed. Customers often go through the trouble of taking pics of faults which should be emailed in if support is required.

The BIOS not displaying is a graphics card issue and nothing to do with the monitor. We have confirmation from AMD that its their cards at fault and a f/w is due. We have tried 2 non-Hazro dual-link monitors on the same cards and found the same issue. The BIOS appears fine on most other cards [both nVIDIA and AMD]. As mentioned previously, 100% compatibility is never guaranteed by any vendor - its incorrectly assumed by customers. This applies to both hardware and software. As an example, we unsuccessfully spent a day trying to get a HP scanner to work on MAC OS 'SNOW' Leopard [having worked fine for years on the standard 'Leopard']. The scanner is now surplus to our requirements as its not compatible with the OS upgrade.

To tie in comments made on other posts: Our Warranty policy is unique to our setup in the UK and is often compared to vendors who offer no quibble on site returns & zero dead pixel guarantees etc. etc. We're not there yet [and will never be] as we don't accept e.g. returns for 'defects' or 'faults' which are in fact, optical characteristics of the panel. A monitor being 'not fit for purpose' is subjective. Backlight non-uniformity is one example i.e. panel bleed may be a problem for some whilst others will never notice. Similarly, we had a RMA request once where a customer reported high input lag during gaming and therefore, for him, the monitor was 'not fit for purpose'. Its important to quantify these which we've done [to some extent] in our pixel defect and non-uniformity policies.

Finally, the fact that all our stock is sold out is proof of how satisfied customers and OCUK are. There will always be issues and we can say for certainty that no future Hazro monitor will be 100% problem-free [we publicize this whilst other OEMs choose to simply swap out products upon receipt of a claim without acknowledging underlying problems]. There are no shortage of horror stories on these forums [from customers who purchased from reputable brands].
 
Hazro,you have posted in this thread but given no answer as to Op problem? is this a gfx compatiblity problem also,as this is not the bios issue.Posters in this thread have amd and nvidia cards,and the fact that 4 or so have already confirmed the same errors is worrying. Since this error happens rarely would i even be accepted for rma with you if i wanted to?
 
I'd love that people with these problems actually type out their GPU model and name.

I've had only one problem the HDCP one at GTX 470. Nothing else.

It seems most people with trouble seem to have the AMD 5xxx series.
 
N19h7m4r3 said:
I'd love that people with these problems actually type out their GPU model and name.

I've had only one problem the HDCP one at GTX 470. Nothing else.

It seems most people with trouble seem to have the AMD 5xxx series.
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With my BIOS problem, the computer would display a _ at the top left and refuse to continue. It also never showed the standard MSI screen. Plugging back in a U23 without the hazro allowed the PC to boot.

Using a XFX 6950, which hazro claims works 100%. Was hoping I had a dud and would buy another in the August restock, but after that black level problem you now know about, doubtful I will.
 
Well LC155, so far myself and other's didn't have that black level problem.

We'll see after the new restock though, you can always buy one and see how it works.
If not you folks in the UK have that fancy distance selling return thing.
 
mictain said:
Hazro,you have posted in this thread but given no answer as to Op problem? is this a gfx compatiblity problem also,as this is not the bios issue.Posters in this thread have amd and nvidia cards,and the fact that 4 or so have already confirmed the same errors is worrying. Since this error happens rarely would i even be accepted for rma with you if i wanted to?
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We will be lucky to get an answer to that. If this is due to the GFX card its just another blow to Haxro imo. People don't want to spend £400 on a monitor and then fiqure thay have to get a new GFX card as well.

Knowing AMD we will be waiting for about 2 years for this new F/W.
 
There could be a whole host of reasons why the problem reported by the OP occurs. It would be down to our engineers to diagnose and repair. The difficulty with random issues is replicating on our machines can be difficult - unless we can, its impossible to resolve them. We're always testing with new cards and monitor these forums to find patterns when these problems are reported. So far, we know ATi 5xxx series cards don't display the BIOS during startup [problem with sync of Dual Link signals]. Apart from that, we're not aware of any other known gfx issues.
 
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