Faulty Item - what can i do?

Update -

Have just come across an email from the retailer. They have escalated the call to their customer relations team.

Apparently, they'll get back to me within the next couple of working days.
 
They're not moving. Their latest response



As a company we do not provide a warranty or guarantee with any items unless stated on site when purchasing.

We provide a '6 month liability' period whereby we are liable for all faults within this time period, we do provide this by complying with the Sales of Goods Act.

This information is not stated in our Terms & Conditions as this is Consumer Law. We are unable to accept the return of your item, for a replacement or refund on this occasion.

As previously advised, we strongly recommend that you contact the manufacturer. Please contact 'Thrustmaster' and they may be able to assist you with your fault further.

Again, I am sorry for the inconvenience caused to you.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
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Boycey0211 said:
Still cant work out why you want someone to sort out a product after 3 years, its bizarre.

Everyone has made it quite clear what you're entitled to and yet you continue to harangue the seller.
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"Harangue" lol. The situation is pretty much over now.

All I can do now is repair the thing myself.
 
GSXR Gaz Mc said:
so how did u get on in the end, did u get a new PCB ?
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I got the pcb last week.

Today I went out and purchased some screw drivers and a soldering kit. Got home around 7pm and got to work






Faulty board


Its taken almost 3 hours to complete a 20 min job. I haven't used a soldering iron since secondary school... I hope I never have to use one again. It's been a painful process.. burnt myself multiple times.

Anyway once fully connected and resealed. I plugged it in. And powered it on. Nothing happened :( . At that point I was thinking **** this. I'm not giving up. So I put the usb cable into my PC...... The bloody wheel started to boot up. I almost cried. I'm so happy right now lol




The power light.... It's shines!!!
 
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