First order from OCUK

[arc@css]

Great to see OcUK openly dealing with this and not simply nuking he thread at the first sign of trouble. That fills me with confidence in the company. Keep it up.

+1

 

[westylakey]

Recieved all my components the other day. Only fault I found was a footprint on top the new case box! And a knee hole in the back/handle area. So I too blame the delivery drivers.
But every thing working fine here

 

[PhillyDee]

hi its not oc.uk that worries me when i place a order,its the company they use for the delivery,total fools if you ask me,i watched from the window as the guy lifted my new £2000 watercooled pc from the van only to roll the thing in the street then tries to deny it,sort them out oc.uk

Apart from UPS, DPD are one of the better ones out there!

 

[V_R]

Sorry to drag up an old thread, but i didn't want to start another one for the same reason.

First let me say i've used OCUK for a long time and packing has always been great.

However, I got my new 480 today. It came in a thin (single) layer of bubble wrap and in a DPD flyer (bag) This is not what i'd call good packaging for a £350+ piece of computer hardware.

Card seems to be running fine mind you, but this was not what i was expecting to see when it got delivered!


I would have taken pics but the battery in my camera is flat.

 

[stulid]

Sorry to drag up an old thread, but i didn't want to start another one for the same reason.

First let me say i've used OCUK for a long time and packing has always been great.

However, I got my new 480 today. It came in a thin (single) layer of bubble wrap and in a DPD flyer (bag) This is not what i'd call good packaging for a £350+ piece of computer hardware.

Card seems to be running fine mind you, but this was not what i was expecting to see when it got delivered!


I would have taken pics but the battery in my camera is flat.

my Zotac GTX470 arrived with the same packaging.

 

[V_R]

Did you find it acceptable? As i did not. Not when everything else i have ever ordered from here has been well boxed up with plenty of padding/packing materials inside.

 

[RJC]

I ordered my ATI card from a competitor of Jan this year and this come the same way.

 

[stulid]

Did you find it acceptable? As i did not. Not when everything else i have ever ordered from here has been well boxed up with plenty of padding/packing materials inside.

not really, if any of the corners on the box had been scuffed or slightly crumpled, then I would have been really ****ed off.

 

[Mason-]

If you had ordered a 300 pound system off of OcUK I don't think they would put a single layer of bubble wrap and a bag over it, so why not for a graphics card that costs 300 pound? If anything the card should be wrapped better as the components aren't encapsulated in hard plastic/metal but rather a cardboard box.

 

[Maccy]

Post in the Customer Service Forum V_R, I'm sure they'll be able to provide you with some feedback regarding this.

 

[gatecrasherlok]

Never had problems with the packaging from OcUk at all.

 

[CaptainRAVE]

They arrive to retailers like OcUK in much worse packaging

 

[V_R]

Post in the Customer Service Forum V_R, I'm sure they'll be able to provide you with some feedback regarding this.

Will do, though i had posted a web note too.

Like i said, its just that i have ordered £1000's of pounds worth of stuff from OcUK and this is the first time i have seen the packaging like this.

 

[Riggy]

this although i really enjoy a bubble breaking event for celebrating a new build

This lol I've always had a very good experience with OCUK.

It's a shame you've experienced this

 

[ChillyBytes]

Please accept my apologies - this is not how we pack orders at OcUK.

I have spoken to the person that packed your order and he feels that you may have been one of the very few unlucky customers that has received a roughly handled order. However, you should have had more internal packaging and it looks like this was a simple oversight on his part, for which he apologises.

Any problems with your items let me know and I will personally make sure you get a replacement item immediately.

This is why i spend my money here.

Problem - Responce - Action

Well tbh, I spend so much because Phil is far to good at his job

£300+ for a 9800xt >.<

 

[iNPUt]

OCuK have always packaged my goods well, to be fair your graphic card has a box, I think its sufficient.

Only thing which is kind of annoying me is a hard drive I ordered off OcUK, and bloody Royal Mail have seem to have lost it, can't do anything for 15 working days, customer service have been very nice about it, quick response.

This is why I buy from OcUK because I know once the 15 day constraint from RM has passed it will be sorted out very quickly..

 

[Fras]

Thats a shame, OCUK packages are packaged more than adequately.