First order from OCUK

SeraphX · 5 Aug 2010 at 16:35

Spie said:
Please accept my apologies - this is not how we pack orders at OcUK.

I have spoken to the person that packed your order and he feels that you may have been one of the very few unlucky customers that has received a roughly handled order. However, you should have had more internal packaging and it looks like this was a simple oversight on his part, for which he apologises.

Any problems with your items let me know and I will personally make sure you get a replacement item immediately.

now thats first rate customer services, ya dont get THAT very often now a days, OCUK rocks <3

admoo · 5 Aug 2010 at 16:50

That's a shame. I always find my OcUK packages come with enough padding to survive a bomb blast

beefybarn · 5 Aug 2010 at 18:22

As others have posted this is why i shop at ocuk, if something does go wrong they sort it out in hours instead of weeks.

setter · 5 Aug 2010 at 18:27

Always found the packaging to be very good, lots of padding/bubblewrap. Being a bit of a tight git, i reuse it for protection when im selling on old parts.

Nemesis379 · 5 Aug 2010 at 18:33

If anything its too much packaging

PapaLazaru · 5 Aug 2010 at 18:34

setter said:
Being a bit of a tight git it, i reuse it for protection when im selling on old parts.

There are probably a fair few of us that do that.

bushmins · 5 Aug 2010 at 18:39

Spie said:
Please accept my apologies - this is not how we pack orders at OcUK.

I have spoken to the person that packed your order and he feels that you may have been one of the very few unlucky customers that has received a roughly handled order. However, you should have had more internal packaging and it looks like this was a simple oversight on his part, for which he apologises.

Any problems with your items let me know and I will personally make sure you get a replacement item immediately.

Nice, not seen that kind of comment from OcUK before, i think Gibbo is having an effect already!

arc@css · 5 Aug 2010 at 18:57

Well done OcUk, nice quick response there.

I have always found the packaging more than adequate. Unfortunately you were just a little unlucky.

MeatLoaf · 5 Aug 2010 at 19:01

PapaLazaru said:
There are probably a fair few of us that do that.

No iactually go to tesco and fill my trolley with the bubblewrap that the fruit comes in

02goswej · 5 Aug 2010 at 19:06

Only peave I have is when I was sorting out a friends order from ocUK. The big green air pocket things made me crap myself when I stood on it

I don't like surprises, damn you ocUK!

/Johnathan

Azza · 5 Aug 2010 at 19:10

Spie said:
Please accept my apologies - this is not how we pack orders at OcUK.

I have spoken to the person that packed your order and he feels that you may have been one of the very few unlucky customers that has received a roughly handled order. However, you should have had more internal packaging and it looks like this was a simple oversight on his part, for which he apologises.

Any problems with your items let me know and I will personally make sure you get a replacement item immediately.

Said employee wakes up with a horses head in his bed tomorrow morning.

fishboyuk · 5 Aug 2010 at 19:42

Well i've installed the PSU and the GPU and updated to 10.7 catalyst drivers but i'm getting artifacts in 3DMark06 and Doom3 just crashed and I had to reset. Driver problems or RMA? :confused:

For some reason my mouse pointer has four little lines next to it.....

It's a xfx 4890 and it's running hot at 70c idle........

RJC · 5 Aug 2010 at 19:55

70C is not too bad, But would like to see a little lower, what does the temps get to under 3d win mark.

CaptainRAVE · 5 Aug 2010 at 20:02

Packaging has always been good from them. My order today hasn't been sent out yet though, slower than usual

HW91 · 5 Aug 2010 at 20:08

fishboyuk said:
Well i've installed the PSU and the GPU and updated to 10.7 catalyst drivers but i'm getting artifacts in 3DMark06 and Doom3 just crashed and I had to reset. Driver problems or RMA?

For some reason my mouse pointer has four little lines next to it.....

It's a xfx 4890 and it's running hot at 70c idle........

that would be that the cooler has moved slightly, you could reseat it yourself or you could RMA it

Maccy · 5 Aug 2010 at 20:11

You can read all the bad reviews regarding OcUK customer service, but to be honest it's absolute rubbish. This thread is a prime example of why the CS is fantastic!

fishboyuk · 5 Aug 2010 at 20:12

HW91 said:
that would be that the cooler has moved slightly, you could reseat it yourself or you could RMA it

You seem very sure that that's what it is. I'll have a look if the latest clean and reinstall of drivers doesn't work

franco_22 · 5 Aug 2010 at 20:17

I never had any problem with my orders, heck, it takes me usually like 10 minutes to get through all the card board and plastic wrap usually.

mikeyp123 · 5 Aug 2010 at 20:19

I usually whip out a machete to make my way through the bubble wrap

PhillyDee · 5 Aug 2010 at 20:22

fishboyuk said:
Just received my first ever order from OCUK and I must admit I am extremely unimpressed with the packaging. All 4 items in a single thin cardboard box which was falling apart when i got it and very little packing material. The keyboard box has a big dent in the corner so it's obviously taken some knocks. The PSU, GPU and Mouse packaging aren't showing any damage but I won't be suprised if I end up having to RMA something as by the condition of the cardboard box it has certainly taken a beating during delivery.

Sort it out OCUK!

Spie said:
Please accept my apologies - this is not how we pack orders at OcUK.

I have spoken to the person that packed your order and he feels that you may have been one of the very few unlucky customers that has received a roughly handled order. However, you should have had more internal packaging and it looks like this was a simple oversight on his part, for which he apologises.

Any problems with your items let me know and I will personally make sure you get a replacement item immediately.

You do realise you just got an employee sacked right? :mad:

Hehe,

.
Good service as always. I have recently had yet another bad experience with a different PC supplier, yes, another one crossed off my list! (OcUK didnt stock the IP camera)

Ocuk remains firmly on the list. And has done since before the new site.