My previous property was a leasehold flat, the service charge went up 40% after the first year. It really was an absolute nightmare dealing with the management company and trying to get transparency on the costs, and what processes they had in place to ensure competitive costs were being sourced.
We ended up writing to the freeholder and getting them to change management companies, the new one was much better as whilst the annual fee stayed the same, the service was much better and the sinking pots were not going underfunded.
It still annoyed me greatly though, my neighbour once came around for a tea and we watched the cleaner pull up, spend 10 minutes vacuuming (three story communal area) before leaving. These management companies have no way of ensuring which service providers have visited and when.
No offence OP, but I don't understand buying a freehold property on an estate that requires upkeep charges. My friend has bought a house like this recently and there are charges for a parking enforcement company which is mad considering the estate is pretty much in the middle of nowhere. It would make more sense if the estate was next to a town centre, train station or shopping centre that charged for parking.
I was reading an article only this week that apparently Gove has already given in to lobbying from investors and pension managers on leasehold reform.