1st thing in the morning i rung up to complain

they were apologetic as usual and promised to re arrange collection today with high priority and am collection, the guy was going to email me to confirm after he spoke to dhl, how nice lol. anyways about 3hrs later i got an email from them saying "was this re booked for today

", so again 20mins on the line and I get through to the same guy who didnt put it through for collection today

, im getting a bit peeved off here, anyways apologies again and I asked if i can drop it off at the local depot?
Yep fantastic idea, he goes local is somewhere in trafford park about 6 miles from me, anyways he gives me the reference number and will call be back in 15 mins with the address. an hour later still nothing??? so i did a bit of hunting and called dhl and asked if i could drop it off at the depot, they say sure heres the local depot in Warrington 25 miles away LOL, there was no depot in trafford park.
Back on to Payperdrop to give them a peace of my mind, same guy answered and had no proper reason why he didnt contact me earlier

, i called it a day and aske dfor them to cancel the booking and refund me my payment after giving me 3 days of nonsense, "the refund will need to go through another department but should be done in 10 mins" and that was oooh 4 hours ago. (yep as you guessed, no refund)
i had rebooked it at 2:30 with parcelforce (£15.00) and its sitting with them 3 and a half hours later, thank god lol