Free Shipping for Loyal Forum Members

fiveub · 16 Feb 2023 at 09:32

GoogalyMoogaly said:
Not sure what to try now.
I've raised a support ticket and they seem to have ignored it. I asked on Twitter and they seem to have ignored it.

EDIT: I meant to say, I'd create a new account, but I don't want to lose my free shipping and I'm not sure if there's any way to transfer it.

What's your ticket ID, and I'll chase it up now for you!

GoogalyMoogaly · 16 Feb 2023 at 09:54

fiveub said:
What's your ticket ID, and I'll chase it up now for you!

I think it's 614656
Thanks.

Feek · 16 Feb 2023 at 12:43

GoogalyMoogaly said:
I've raised a support ticket and they seem to have ignored it. I asked on Twitter and they seem to have ignored it.

When you logged it, did you include your forum name? When was it raised?

GoogalyMoogaly · 16 Feb 2023 at 13:47

Feek said:
When you logged it, did you include your forum name? When was it raised?

I didn't include my forum name as there was no box on the form for it and I didn't mention it in the message as I didn't want to cause confusion that I was talking about my forum account.
I raised it just before 10pm on 9th Feb.

Feek · 16 Feb 2023 at 16:46

GoogalyMoogaly said:
I didn't include my forum name as there was no box on the form for it and I didn't mention it in the message as I didn't want to cause confusion that I was talking about my forum account.
I raised it just before 10pm on 9th Feb.

That's odd because the box for priority response on the form was added on the 2nd February (https://forums.overclockers.co.uk/t...upport-for-loyal-ocuk-forum-members.18966928/)

Hopefully @fiveub is looking into it for you.

GoogalyMoogaly · 16 Feb 2023 at 17:44

Feek said:
That's odd because the box for priority response on the form was added on the 2nd February (https://forums.overclockers.co.uk/t...upport-for-loyal-ocuk-forum-members.18966928/)

Hopefully @fiveub is looking into it for you.

I think he is now (or someone is).
It seems "Complaint", "B2B Enquiry" and "OcUK Privacy or Account Query" don't have that option.

Feek · 16 Feb 2023 at 18:28

GoogalyMoogaly said:
I think he is now (or someone is).
It seems "Complaint", "B2B Enquiry" and "OcUK Privacy or Account Query" don't have that option.

Yes, I flagged that earlier.

fiveub · 20 Feb 2023 at 09:35

This should be all fixed for you now @GoogalyMoogaly

GoogalyMoogaly · 20 Feb 2023 at 17:44

fiveub said:
This should be all fixed for you now @GoogalyMoogaly

Thanks

Baldbloke · 9 Mar 2023 at 08:19

Good morning,

I want to order some ram from OCUK. I have linked my forum account in the shop page profile. But each time I go to the checkout it shows delivery charge being added.

Anyone advise, please?

Glanza · 9 Mar 2023 at 08:39

Baldbloke said:
Good morning,

I want to order some ram from OCUK. I have linked my forum account in the shop page profile. But each time I go to the checkout it shows delivery charge being added.

Anyone advise, please?

'small' items sometimes don't get the free postage anymore, usually the case if it defaults to Royal Mail for shipping and not DPD

Baldbloke · 9 Mar 2023 at 08:40

Glanza said:
'small' items sometimes don't get the free postage anymore, usually the case if it defaults to Royal Mail for shipping and not DPD

Mystery solved. I thank you.

west1980 · 16 Mar 2023 at 00:06

ShiWarrior said:
TERMS & CONDITIONS

Internet orders only

Free shipping applies to destinations within mainland UK only and excludes Highlands and Islands

Order value must be over £20 to receive free delivery

OcUK reserves the right to choose the method of shipping, which for the purpose of Free Shipping will be DPD Next Day or Royal Mail Standard Delivery

Members who openly spam to increase post count will have their post count reduced

OcUK reserves the right to withdraw this offer at their discretion at any time

Not applicable to certain special offer

I'm noticing my orders are going to free royal mail second class every time, I thought it was supposed to be free dpd or royal mail standard?

or is 2nd class royal mail classed as standard ?
my orders have been over £30
@fiveub

Blueball · 16 Mar 2023 at 00:11

Another company that thinks that the Highlands are not part of the UK Mainland!

Rannoch · 16 Mar 2023 at 10:53

Still waiting to hear about my order placed on the 11th, can anyone chase it up for me

@fiveub

ShiWarrior · 16 Mar 2023 at 12:23

Rannoch said:
Still waiting to hear about my order placed on the 11th, can anyone chase it up for me @fiveub

https://help.overclockers.co.uk/hc/en-gb

Rannoch · 16 Mar 2023 at 12:36

ShiWarrior said:
https://help.overclockers.co.uk/hc/en-gb

Have a ticket. Will call up to cancel as I needed the items for a build.

west1980 · 18 Mar 2023 at 12:16

ShiWarrior · 18 Mar 2023 at 12:20

west1980 said:
?

?*

molinari · 6 Apr 2023 at 23:17

Ignore, now sorted.