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Please can you show a couple of screenshots of the items you are ordering and the address, and put them in the Customer Service section of the forums. I shall look into this for you. :)
 
5UB said:
Please can you show a couple of screenshots of the items you are ordering and the address, and put them in the Customer Service section of the forums. I shall look into this for you. :)
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You are a gent :) Will do it this evening as our work IT gnomes don't like photobucket etc.

Cheers
 
5UB, what's your position at OcUK?

Is there somewhere I can see a list of OcUK staff members and their corresponding forum accounts and position in the company?

Without wishing to kiss too much arse, I feel it's very important that an e-tailer is perceived as having the right attitude to their customers and I think that you're going a long way towards helping OcUK move in the right direction in this regard.

Spie should bonerise you.

*Disinfects nose*
 
Robbie G said:
5UB, what's your position at OcUK?

Is there somewhere I can see a list of OcUK staff members and their corresponding forum accounts and position in the company?

Without wishing to kiss too much arse, I feel it's very important that an e-tailer is perceived as having the right attitude to their customers and I think that you're going a long way towards helping OcUK move in the right direction in this regard.

Spie should bonerise you.

*Disinfects nose*
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I cannot provide you with a full list of OcUK staff members and their position within the company but I will say that 5UB has been actively helping customers on the forums for quite some time whilst also working as part of our telesales team.

At the beginning of the year we wanted to raise the bar as regards the level of customer service we were offering. It was aparent to me that we needed a member of staff dedicated to monitoring the forums, webnotes and our Facebook page and 5UB was the obvious choice. On average we see approximately 200 communiques using these methods every day.

We recruited a new member of the team in January to fill the telesales seat that 5UB would be leaving behind and relocated 5UB to a terminal behind our customer facing shop counter. From there 5UB monitors the customer service forums, webnotes and our Facebook page whilst also helping serve customers in the shop during busy periods.

Since 5UB has been in this monitoring position we have seen very positive steps forward with much faster replies to forum posts and webnotes amongst the improvements we have seen in the level of customer service.

We will continue to improve our service by listening to our customers. With that in mind I welcome any constructive suggestions anyone has for improvements we could employ.

Kind regards,

Adrian "Sonny" Carpenter
Sales & Customer Service Manager
Overclockers UK
www.overclockers.co.uk
 
Excellent way forward. Shame (although not for you or me as I don't shop there) that one of your main competitors hasn't done this. This puts you a big step ahead in my eyes.

I have noticed to one of my posts a quick response and to a lot of others also.

Keep up the good work. :)




So essentially 5UB is now paid to browse forums and facebook all day, whilst occasionally smiling at customers that come to the door. :D
 
GBH4 said:
Excellent way forward. Shame (although not for you or me as I don't shop there) that one of your main competitors hasn't done this. This puts you a big step ahead in my eyes.

I have noticed to one of my posts a quick response and to a lot of others also.

Keep up the good work. :)




So essentially 5UB is now paid to browse forums and facebook all day, whilst occasionally smiling at customers that come to the door. :D
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I wouldn't say browsing as that was be far too easy, but I do manage the Customer Service forums (Pre-Sales/Orders), Facebook page, web notes, contact delivery services, help with warehouse operations, shop face and more.

We always like to improve the service, so if you or anyone here have ideas how to improve anything big or small, feel free to create a post in the Pre-Sales section titled "FEEDBACK: Title Here" and we can always look at the ideas from our customers. :)
 
joemo13 said:
I've read this forum for a while, its a good way to force people to talk! Usually I just sit lurking in the back of a forum.
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This also applies to me, it seems like a fair trade off to me, force some info/opinions out of me, keep the forums bustling along and in return get stuff delivered for nowt! Bloody good deal if you ask me.
 
Strife212 said:
Can't you give like £5 off saturday delivery or something to people with the elegibility? :D
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Something we shall look into I am sure, if customers give us feedback like this, we can sure look into it and see if it is possible to improve and make things better for you. :)
 
Just ordered a motherboard and am getting free delivery. Not complaining but thats a first for me in Northern Ireland.

Thanks.
 
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