**FREE UPGRADE TO SATURDAY SHIPPING FOR EASTER WEEKEND!!**

Right, here it goes.

Unfortunately there has been an error and I fully accept this on behalf of OcUK and DPD, and also apologise.

For everyone who placed their orders to get it for this Saturday that failed due to the error, we will refund your shipping on that order, and you will have an email sent to you with the 5% off code for your next order.

I am very sorry if this delivery has caused problems for yourself, regarding the delay and also inconvenience caused.

We will do our best to ensure that your order is delivered to you as soon as possible on Tuesday, and if this is an issue we are open on Bank Holiday Monday, so please contact us with any possible issues you may have, so we can ensure that all is resolved and you get your order smoothly and quickly!

I hope you understand, and thank you for shopping with us.
 
lost a days wage despite assumingly booking a holiday which would be paid for...? A
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She won't lose the days basic pay, no. She will lose the time and half she would have had for working the easter weekend, so shes effectively lost more than a whole days wages.

if you want something NOW, go to the shop to get it, otherwise soak it up and move on
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or alternatively use the services that are advertised, I don't think it's unreasonable after paying for next daydelivery on a Wednesday to expect it on the Saturday that they have said it would arrive, do you?

I usually do collect in store, I can't this week.

you're all gonna get your stuff on Tuesday.
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3) no. I won't be getting it Tuesday, I have to work for 7 nights starting last night (hense me paying for next day delivery on the Wednesday, so I could have the stuff on thursday) so now I have to wait till Friday before It can be delivered, the missus understandably doesn't want to have another day off work.

Moaning after the event won't get you anywhere.
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4) next time il moan before the event then? It has got me somewhere... It's made me understand why it's happened (they said in the post in the customer services bit) they have refunded me the postage and also said they will be able rearrange delivery for the Friday.

But other than that buddy your completely correct, I usually wouldn't care if it was a few days late, ocuk have some of the best customer services I've ever experienced, this won't stop me using them like I always have. It's 1 hiccup in the many times I've used them, but it's better to make them aware, when your not happy.

*Edit* 5UB posted whilst I was typing, point proven, resolved the issue. I'm all happy again.
 
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so my bargain graphics card didn't arrive and I had to go outside :( but quick response from ocuk is good to see, 5% off and extra haribo all round??
 
Stormster said:
Loads of moaners in here, lost a days wage despite assumingly booking a holiday off which would be paid for...? And if not, if the wage was important you'd be at work anyway instead of losing money to wait for a non-essential box of tricks?

End of the day if you want something NOW, go to the shop to get it, otherwise soak it up and move on, you're all gonna get your stuff on Tuesday. Step outside and enjoy the world! Moaning after the event won't get you anywhere.
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My you're a bright one aren't you?
It's bank holiday weekend and the option for working overtime was there but since I've been saving for a new build for some time and just got paid I thought I would get in on payday and build it and then enjoy it over the weekend.
The plan was to get it on Thursday but they don't do same day delivery (Understandably) and don't deliver on Good Friday which left Saturday. I ordered it on Thursday morning so Saturday was more than acceptable to expect delivery on was it not?
Coming on a PC Enthusiast forum and trying to bait people that are upset that they just spent £1300 on a 'box of tricks' that didn't arrive when it was supposed to seems pretty much like trolling to me.
I live on the South Coast and Overclockers were in Newcastle the last time I looked so going out to get it doesn't seem that good an idea.

Please feel free to mind your own business next time :)
 
Can't say fairer than the offer of a refund and discount. I was planning on buying my preferred CPU cooler from elsewhere along with a few other bits and pieces because it was cheaper anyway but the discount guarantees I'll get it from OCuk instead.
 
ordered 2 x Logitech G400 mice for Saturday delivery, been waiting all day and nothing has arrived?? i've had this happen from another company before but never ocuk!..

didnt read above, still dont approve of the advertisement, clearly was never going to happen.. been up since 8pm on a saturday morning waiting untill 6:30pm saturday evening thinking ocuk cant fail me... was i wrong... yes i was.
 
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Tried to check my package status on DPD's website today but I think the systems crashed. Tried several times this morning but keep getting:
'Due to high demand we are unable to satisfy your tracking request at this moment in time, please try again later'
 
Disappointed to say the least, I chose OCUK on Thursday as they were the only company with the parts I wanted willing to deliver Saturday, I could have waited and saved £100 with a competitor if I wanted it delivering Tuesday like it will be now. The refund on delivery and 5% code is nice but it doesn't really make up for it. Will certainly make me think twice before ordering from here again.
 
5UB said:
We will do our best to ensure that your order is delivered to you as soon as possible on Tuesday, and if this is an issue we are open on Bank Holiday Monday, so please contact us with any possible issues you may have, so we can ensure that all is resolved and you get your order smoothly and quickly!
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Really? I just tried calling only to get an automated message saying that you are closed!
 
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