Further Education Discounts and Warranty

J1234

J1234

J1234

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16 Oct 2005
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I purchased my MacBook Pro in June using the FE discount. I thought that with the FE discount you only get the 90 days warranty, and with HE you get the 3 years warranty.

I just got an email through from Apple about my 'AppleCare Base Warranty Certificate for the Higher Education National Contract'. Seems that using the FE discount gets you 3 years extra warranty free like the HE.

Am I being stupid, or am I not the only one that thought you can only get 3 years warranty with the HE discount?
 
The extra £56 extends the telephone support (from the free 90 days) to 3 years.

3 years HARDWARE (parts & labour) are inclusive with HE purchases (1 year as standard.. with no discount), I guess it's the same for FE ?


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..that's what I'm saying.

It must have been the same for FE :)

(I was claifying what you get for the £56 to Panzerbjorn)
 
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Oh, i didn't see the bit you added on the end.

Strange that the email says 'higher education contract'..

Oh well, i'm not complaining :D
 
Here's the first chunk of mine if you want to compare, mate.

AppleCare Protection Plan Certificate Uplift for the Higher Education National Contract

Thank you for purchasing the AppleCare Protection Plan Uplift for the Higher Education National Contract. This certificate confirms that you agreed to AppleCare Protection Plan terms and conditions and the Apple product(s) entitled for coverage.

Please keep this certificate and the original proof of purchase for your Apple products and the Agreement as they may be required if there is any question as to the product's eligibility for service under the Agreement.

Below you will find a list of products entitled for AppleCare Protection Plan coverage. Please take a moment to review it. If corrections are necessary or if you have questions please call us on 0870 876 0753.

Coverage is now in effect and expires on 14/06/2010. The AppleCare Protection Plan is a uniquely integrated service and support solution that extends your built-in service and support coverage to three years from date of purchase. The plan includes:
- 3 years phone support / Apple Applications Support (*)
- 3 years Hardware Warranty (*)
- 3 years Global Coverage for Portable (*)

If you experience difficulties with the covered Apple product(s), please follow the instructions on the AppleCare Protection Plan user's guide before calling Apple for assistance on 0870 876 0753.

(*) For complete details on the AppleCare Protection Plan (Data sheet – Terms & Conditions) visit http://www.apple.com/uk/support/products/proplan.html

AppleCare Team
Click to expand...
 
EVH said:
Here's the first chunk of mine if you want to compare, mate.
Click to expand...

Ahh, mines slightly different..

AppleCare Base Warranty Certificate for the Higher Education National
Contract

This certificate confirms that you agreed to AppleCare Base Warranty
Plan terms and conditions and the Apple product(s) entitled for
coverage.

Please keep this certificate and the original proof of purchase for
your Apple products as they may be required if there is any question
as to the product's eligibility for service.

Below you will find a list of products entitled for AppleCare Base
Warranty coverage. Please take a moment to review it. If corrections
are necessary or if you have questions please call us on 0870 876
0753 (National Call Rate applies).

Coverage is now in effect. The AppleCare Base Warranty is a uniquely
integrated service and support solution that extends your built-in
service and support coverage from date of purchase as follows:
- 1 year phone support / Apple Applications Support (*)
- 3 years Hardware Warranty Parts & Labour (*)
Click to expand...
 
Did you guys buy it through the phone/HE website or from the shop? my gf bought an Macbook last month using the HE discount at Apple shop and she hasnt received any email regarding her macbook's warranty or anything :(

I just checked with the apple warranty checker and it shows just about 1 year of warranty left :confused: should I give them a ring?
 
ken1307 said:
Did you guys buy it through the phone/HE website or from the shop? my gf bought an Macbook last month using the HE discount at Apple shop and she hasnt received any email regarding her macbook's warranty or anything :(

I just checked with the apple warranty checker and it shows just about 1 year of warranty left :confused: should I give them a ring?
Click to expand...

Was in the same situation here pal, we spoke to Apple and they said she needed to have paid the £56 for the additional two years hardware warranty. We mentioned how that £56 was usually just for the additional two years phone support (not hardware) and they said that their policies have changed etc etc blah blah...so gave up.
 
@OP , how do you know if you're entitled to FE/HE discounts? I'm at college at the moment and next year i'll be doing a foundation, which is FE. Is the discount a large one?
 
Samione said:
@OP , how do you know if you're entitled to FE/HE discounts? I'm at college at the moment and next year i'll be doing a foundation, which is FE. Is the discount a large one?
Click to expand...

Apple said:
Who is Eligible To Purchase?
The following education individuals are eligible to purchase through the Apple Store for Education Individuals:
- a teacher, lecturer, tutor or other supervisor of students at a UK education establishment
- a student aged 18 and over with a valid student card, attending, or accepted into, a UK education establishment
- a parent purchasing on behalf of their child who is a student currently attending or accepted into a UK Higher or Further Education establishment

Purchase Quantity.
Staff, students and parents purchasing from the Apple Store for Education Individuals will be allowed to purchase the following quantities of product per academic school year:

a. Desktop: One (1) may be purchased per academic year
b. Mac mini: One (1) may be purchased per academic year
c. Notebook: One (1) may be purchased per academic year
d. Display: A maximum of two (2) may be purchased per academic year
e. Software: A maximum of two (2) per software title may be purchased per academic year
Click to expand...

That was from the FE site, so not sure on the over 18 part. :s
 
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