That link just says "Redeem your code or gift card"Got to the Microsoft account page linked below
https://account.microsoft.com/billing/orders#/
Find the correct order and click where it says 'Get order help' in blue.
Choose the option to 'Chat online with a Microsoft Answer Tech'
Just tell them you want a refund and they will handle it while you wait.
It was pretty painless for me, took about 10 mins in total.
Hope this helps.
Nevermind, sorted. Got a refund
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