might have a charge for the new box if he's put one on, has to account for stock etc, but fingers crossed you never know
.Getting a decent Master box for ADSL
- Thread starter Scougar
- Start date
might have a charge for the new box if he's put one on, has to account for stock etc, but fingers crossed you never know
.And... no charge 
Fab. Not sure how much he has replaced yet, but apparently he's replaced as much as he can. Hopefully he'll have replaced the absolute cack bell box thing as well.. I can only hope!
The wife quoted us as getting 83 something (83k perhaps). Not that great, so I'll request a profile reset to as I know when it's first done I get around 1300Mbps.
I'm guessing he's put in an NTE5 box, so I'll try and use the bt speed booster with it as well. Hopefully this will sort things now.
Fab. Not sure how much he has replaced yet, but apparently he's replaced as much as he can. Hopefully he'll have replaced the absolute cack bell box thing as well.. I can only hope!The wife quoted us as getting 83 something (83k perhaps). Not that great, so I'll request a profile reset to as I know when it's first done I get around 1300Mbps.
I'm guessing he's put in an NTE5 box, so I'll try and use the bt speed booster with it as well. Hopefully this will sort things now.
Right, they have replaced the dodgy extension cable coming from the 'bellbox' and the master socket with a BTOpenworld NTE5 by the looks of it. I take it I don't need to use my BT Speed Booster with this master socket?
Trying to get BT to reset my profile is giving me a headache... I just want them to reset it, but they insist on going through the motions every time. First guy didn't even reset it, he was trying to get me to have a team call me back in the next 48 hours *sigh*. On the phone again now, on 2nd attempt at a reset.
By the way.. the engineer seemed to think that the bell box was't even BT's (even though it's got an old telecomm label on it. I may try and replace that if things don't improve as it's so old it's got to be a minor issue anyway.
EDIT: ARGGGGHHHHHHHHHH!!!!!!!!! They want to have ANOTHER engineer come out! Apparently this time to test the speed from my home once they have had a look at the cabinet. Oh man.. it really can't be that hard *SIGH*.
Trying to get BT to reset my profile is giving me a headache... I just want them to reset it, but they insist on going through the motions every time. First guy didn't even reset it, he was trying to get me to have a team call me back in the next 48 hours *sigh*. On the phone again now, on 2nd attempt at a reset.
By the way.. the engineer seemed to think that the bell box was't even BT's (even though it's got an old telecomm label on it. I may try and replace that if things don't improve as it's so old it's got to be a minor issue anyway.
EDIT: ARGGGGHHHHHHHHHH!!!!!!!!! They want to have ANOTHER engineer come out! Apparently this time to test the speed from my home once they have had a look at the cabinet. Oh man.. it really can't be that hard *SIGH*.
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Soldato
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Deleted.
This is why I love Xilo, just ask for one in an online ticket and they'll put in a DLM reset request the same day. Awesome.
Is that using their BT IP Stream package or LLU service?
I moved my NTE5 a couple years ago. Just grab a pair of cable snips and cut the wire, then you're committed to the job No turning back
Really, what can go wrong? Just take note on which colours go where on the punch-downs.
No turning back Really, what can go wrong? Just take note on which colours go where on the punch-downs.
IP Stream.
Well an engineer phoned today and I could barely hear him over the insane crackling on the phone line. He would have been today but I was out karting, so he will check it on monday now.
Just gets better lol. crackling is on my phone, as a different call proved.
Just gets better lol. crackling is on my phone, as a different call proved.
Hiya Scougar
I have been reading through the thread for you, now heres the deal (all bullet poins appologise if this seems condesending/repetative)
1- BT owns upto NTE
2- IT costs bt £150 per truckroll, so they have already spend over £300 on you
3- BT will come and fix if there test systems indicate a problem.
4- BT test system for linetests can return these results: Unbalanced cable, Frames fault, Dis one leg in network, Dis in net work, Loop detected, LTOK eu equip unplugged, LTOK eu equip detected, Earth fault, Battery fault, failed to test
5- to get BT to come out fo a fault ONE OF THESE needs to show up, this almost guarantees them to come out and sort it, unfortunatly advocating sabotage is not my style
6- To get bt to come out to do what you need done I would recomend ordering a broadband boost job, when the FE arrives ell him what you want done and it should happen, not joking don't give him a long hard time just tell him what you want done and he should do it.
Now the crackling is a GOOD thing, BT have to fix the dial tone first, it dates back to laws on providing communications in a no power situation. That crackling means the engineer has to fix that for you. At the same time asking him to repair the damaged cable that is Openreachs network and he should do that for you.
One thing to note: from that connector boix at the top of the door frame, one side goes to your ****y old master socket (which btw has no be upgraded as standard on any visit, so next time and engineer comes over make him give you an oppenreach nte
. The otherside goes to the next junction point, this could be going to OH or UG feeds, please bear in mind that if from on side of this it is straight through onto black cable, that goes up the house and over to the pole with no boxes or connectors (aka straightthrough from DP on pole mto your telcom box) then there is like 99% chance the Engineer wont do it, pole is most lkely unclimable.
Basically I see no reason for a FE to not come over and replace the master with an NTE and replace the cabling back as many junction boxes on ground level as you like. If it seems like its going to be a ball ache in your case then "grease the wheels" imo.
I have been reading through the thread for you, now heres the deal (all bullet poins appologise if this seems condesending/repetative)
1- BT owns upto NTE
2- IT costs bt £150 per truckroll, so they have already spend over £300 on you
3- BT will come and fix if there test systems indicate a problem.
4- BT test system for linetests can return these results: Unbalanced cable, Frames fault, Dis one leg in network, Dis in net work, Loop detected, LTOK eu equip unplugged, LTOK eu equip detected, Earth fault, Battery fault, failed to test
5- to get BT to come out fo a fault ONE OF THESE needs to show up, this almost guarantees them to come out and sort it, unfortunatly advocating sabotage is not my style
6- To get bt to come out to do what you need done I would recomend ordering a broadband boost job, when the FE arrives ell him what you want done and it should happen, not joking don't give him a long hard time just tell him what you want done and he should do it.
Now the crackling is a GOOD thing, BT have to fix the dial tone first, it dates back to laws on providing communications in a no power situation. That crackling means the engineer has to fix that for you. At the same time asking him to repair the damaged cable that is Openreachs network and he should do that for you.
One thing to note: from that connector boix at the top of the door frame, one side goes to your ****y old master socket (which btw has no be upgraded as standard on any visit, so next time and engineer comes over make him give you an oppenreach nte
. The otherside goes to the next junction point, this could be going to OH or UG feeds, please bear in mind that if from on side of this it is straight through onto black cable, that goes up the house and over to the pole with no boxes or connectors (aka straightthrough from DP on pole mto your telcom box) then there is like 99% chance the Engineer wont do it, pole is most lkely unclimable.Basically I see no reason for a FE to not come over and replace the master with an NTE and replace the cabling back as many junction boxes on ground level as you like. If it seems like its going to be a ball ache in your case then "grease the wheels" imo.
The crackling turned out to be the connection on the BT Home hub. Due to the cable I have routed upstairs, I can't plug it in anywhere else, so hopefully it just came loose (I can't tell as at the same time I fiddled with the connector I somehow reset the router lol). Crackling now gone.
At present, since they reset my profile.. rate has increased to 950Mbps. My neighbour (on the same exchange) get's 1.4Meg and everyone else gets at least 1.3Meg, so pretty sure I should be getting very similar.
Anyway.. David Koh, thanks for the advice, you obviously know your stuff (You sound like your in the business or an engineer yourself from your short hand).
After the master socket and cabling was replaced, I am surprised they didn't replace the bell box (Junction box?) though.
At present, since they reset my profile.. rate has increased to 950Mbps. My neighbour (on the same exchange) get's 1.4Meg and everyone else gets at least 1.3Meg, so pretty sure I should be getting very similar.
Anyway.. David Koh, thanks for the advice, you obviously know your stuff
(You sound like your in the business or an engineer yourself from your short hand).After the master socket and cabling was replaced, I am surprised they didn't replace the bell box (Junction box?) though.
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Junction box is just a connection point, should not be adding any resistance on to the line at all. If your not on the NTE then you wont get the best speeds possible. Also are you on upto 8/20/24? they DO make a difference to speed being on the faster package.
also when is FTTC in your area?
also when is FTTC in your area?
Just to clarify:
BT own up to and including the NTE
A BT80A (RF2) junction box will give all sorts of issues with broadband
You can insist that BT send an engineer (it's just that if they can't find a fault you will pay)
Never ever mention broadband when calling them
(and hope you get either a trainee or an old one)
BT own up to and including the NTE
A BT80A (RF2) junction box will give all sorts of issues with broadband
You can insist that BT send an engineer (it's just that if they can't find a fault you will pay)
Never ever mention broadband when calling them
(and hope you get either a trainee or an old one)
